Our guests can't stop talking about the desserts!! We really struggled to find an option within our…read morebudget that allowed us to purchase a simple 2-tier cake. Most options require a minimum of a 3-tier with 200 plain cupcakes at $800+. Before finding Continental Pastries & Delicatessen, we were deeply disappointed in our cake tasting experiences (some costing $50 for 4 small bites of cake) and worried we may need to settle. Patty (aka Patty Cakes) was such a joy to work with during our tasting and did an amazing job at explaining all of their capabilities. We were able to purchase a 2-tier wedding cake and a variety of dessert options so every guest had something to enjoy. This included cupcakes with filling, cookies, brownies, GF options, cheesecakes, butter cookies, and so much more! The detail of our wedding cake was MUCH simpler than expected... but still looked nice in the end. We loved the location and friendly staff; we can't wait to live closer and enjoy the desserts more often!

We given this bakery three different tries over the last two years. Each time we've been…read moredisappointed. Items in the bakery cases look good but they just don't taste of being freshly baked. Today was the last time we will visit. We bought a couple peanut butter cheesecake bites, a few cannolis and a cream puff. We expected the cream on the top of the cheesecakes to be soft and fluffy. It was hard. The cream puff shell was dry. The cannoli weren't filled completely and the filling was just not appetizing. We really wanted to rave about this bakery but just can't. I see so many great reviews here and on Google about their wedding/birthday cakes so maybe their fresh baked items are better.

The staff is sweet. The food is amazing. It's always family welcoming, and the prices are good. The…read moreenvironment is clean. Everybody always has a smile and has always so welcoming. The breakfast menu is the lunch options the pies the big goods it's all good. 100%

I love pot pies, the place is large and many pie selections. The issue is the chicken pot pie I…read moreorder has a very thick crust and I ended up just eating the pie inside out. $15 Overall the taste is decent and ok. Prices is reasonable and private lot is great.

A complete nightmare! BEWARE!!…read more The owner Amy is full of herself and has absolutely no professional etiquette whatsoever. Starting with her inability to answer straight forward questions and ending with her backing out of contract and cancelling our order 50 days before my wedding after I already paid the down payment! She cancelled the contract and refunded the down payment I made to hold the date - leaving us to find another cake vendor on short notice! Her excuse? She has worked "for Bert's for 42 years and made over 10,000 cakes and feels like no matter what she does, she won't make me happy." Photo attached. All I did was ask about the pricing for the samples because no other cake vendor had required payment for samples so I didn't know how much they cost. I also asked her which location we should visit to try the samples. Lastly, I told her that I couldn't believe that she was charging us the same amount to deliver the cake across the street as she would charge us if she were driving across town. I didn't say I wouldn't pay for delivery... I just told her I was surprised that she would do that. The other cake vendor we were considering wasn't charging us a delivery fee at all and they are located 30 miles away from our church! I was put off by how unprofessional she was from the beginning when I first reached out last fall. The only reason I decided to finally give Amy a chance is because she was cheaper and right across the street from our church. Now I understand, you get what you pay for...... because Amy is a MESS. Absolutely awful and I feel sorry for anyone who has had to deal with her. I saw in other reviews that she is described as rude, cheap, disorganized, snobby, and that she talks down to customers. I can confirm that she is ALL of these things and worse. The cake isn't even that good and at this point I'd rather buy one from Sam's Club than have to work with Amy and her staff. She doesn't send you a contract until you pay her a down payment, which is strange. Typically you create a contract/agreement, have both parties sign it, and then you ask for the deposit. The contract looked incredibly sketchy - Words were misspelled, font was all over the place, punctuation and grammar were hideous. Photo attached. Just so you know, AMY - Nobody cares HOW MANY YEARS you've been making cakes, HOW MANY CAKES you've made in your lifetime or HOW GREAT YOU THINK THEY TASTE if you continue to be a an inconsiderate, egotistical, uneducated, defensive, stubborn old woman who can't figure out how to treat people and keep your word. That's just bad business... I don't care who you are. I'll "wish you the best" as well...

Bert's Bakery made the cake for our wedding, and it turned out beautifully and was delivered to our…read morecaterers without any hiccups.

I bought the prosciutto sandwich. I've had it before and it was very good. This time however they…read morecharged me $20 for a tiny sandwich! If these are the prices and the sizes of the sandwiches going forward there is no way I can keep going here

Such a cute little place and even nicer staff! I had a cup of the broccoli and cheese soup and the…read moreapple + Brie salad. The broccoli soup was realllllly good, but was definitely more of a cream of broccoli soup than broccoli cheddar soup. Will definitely be back next time we're in Kalamazoo!

I stopped by in Feb 2026 and tried these cookies! I ordered the cream cheese signature or original…read morecookies. They were the BEST cookies I have ever had, I think! Amazing, delicious and worth a trip down Westnedge to buy some! OH, and they have a very convenient drive-through window!

I can't say enough good things about KZOO CREAM in Kalamazoo. From the moment you walk in you can…read moretell this place is all about great flavors and great vibes. Every cookie and sweet treat I've tried is unforgettable, made with real quality ingredients that just burst with flavor. The vibe is welcoming and friendly and the owner and staff go out of their way to make you feel appreciated every time you stop by. It's clear this shop puts passion into every detail and it shows in every bite. Whether you're grabbing a classic favorite or something new to try I promise you're going to leave smiling with a sweet treat in hand. This place is a must-visit for anyone in Kalamazoo who loves delicious baked goods and top notch customer service. Highly recommend stopping by and supporting this local gem!

Great service and delicious cheesecakes. We ordered a half dozen slices and they were delicious but…read morewe liked the turtle (and chocolate turtle) the best. Photo from my satisfied kiddo.

Stopped by their booth on a Friday lunch at the Bronson park. I got the Lemon cheese cake and it…read morewas Light and sweet, with just the right amount of tartness. It tasted wonderful. Everything was clean and very professional, I hope to see him there next Friday.

My hubby had pancakes and I had a blueberry crepe. The filling in the crepe had a strange after…read moretaste. Lots of tables and booths. Our waitress was very attentive--she gets 5 stars but I felt like my crepe was cooked earlier and then reheated. Hubby said the tea bags were very cheap. He let it properly steep but it was still very light in color! Buying a little better tea product would definitely make it worth while!

The breakfast skillets are 10/10 The hostess always has the…read morebest smile and great attitude every time. Best breakfast spot in town

So I'd seen a few reviews for this place, and I'd thought about visiting each time we drove past,…read morebut it was finally time to stop by for a cup of coffee. Time to see if it was worth the stop. Y'all. It's totally worth the stop. This shop is super cute, the employees are AMAZING and the coffee and treats are top notch. My wife and I enjoyed two of their signature drinks, and our kids demolished the macarons. The menu is pretty big for a cafe, and they have their own bakers in house. When I expressed interest in ordering a cake, one of the bakers came up from the back to talk time through the cake, listing option after option. Very impressive. Let's just say I took a frequent buyer card to add some more punches down the road.

This was the second time only that I have been here but the cakes/cupcakes are delicious! The…read moremacarons on the cupcakes tasted so good, each cupcake was beautiful in their decor and different sprinkles or embellishments for different flavors. They were really good to work with as my only requirement was to have 2 birthday cake flavor macarons. The coffee was good too ;) but I got no photo. In the beginning of Covid they had a pickup/ordering window. I was slightly disappointed to see that had been removed and you must go in now, but they are requiring masks and have a table between the cashier and myself. My only thing was that because the cupcakes were refrigerated, I think that affected the crispness of the outer layer of the macarons. Last time i had one from here it was much flakier and light on the outside. Still tasted great tho!!