they took care of installation for a new stereo i had installed!!! brad took charge for the installation and i was very impressed!!! i highly recommend the stereo shop!!! dallis thompson valley alabama!! read more

So my husband went to their shop on a Tuesday to have another custom box built. He went in and paid a $300 deposit and was told it would be ready in two days. He waited two weeks before contacting them and they told him it wasn't ready, it actually hadn't been started but sold him another box to see if he liked it and if he didn't, return it. Of course, he didn't like it so he called them and told them he didn't like it and I would be returning it to them. I get to the office and they proceed to tell me they don't have $300 to return since he paid cash and the could mail a check or I could come back and get it. I did refrain from turning their shop upside down and definitely being a crash out on East Alabama news because I drove over an hour to take a box back and you want me t come back tomorrow or mail a check ... you playing with my time and my money! Ain't no way they think it's cool to play people like this! Wouldn't take the man that killed my dog to these lying inconsiderate entitled folks because you could have asked how to do the refund on the phone instead of playing with me! NO STARS read more

Great and helpful store. Anthony helped me pick an excellent radio for my Dad's 20 year old truck. Was installed perfectly and sounds great. Will certainly go back to them when I need more. read more

This is my second installation of stereo and speakers, can't be more pleased. Great value better customer service. read more

I'm really torn about The Car Stereo Shop. On the one hand, Anthony, the sales person who I dealt with, is really nice, helpful, knowledgeable, and wants his customers to be happy. On the other hand, there were so many problems with my install, it just seems like things are really disorganized over there and quality control might be a little lacking. I went to The Car Stereo Shop because my 2005 car didn't even have an aux port, and I wanted one. But Anthony then informed me I could get a video head unit which would allow me to use Android Auto like a new car can, and that sounded awesome, so I decided to do that instead of just getting an aux port (I wouldn't really need the aux port since I'd be able to play music with Bluetooth or USB cord). Also, he suggested a speaker upgrade from factory speakers (without being pushy about it at all), and I realized it would be nice to have non-factory speakers for a change. So I ordered an install of the head unit, speakers, and a new Sirius satellite antenna since the old 2005 one wouldn't work with the head unit. Then the problems began. For example: --When I went to pick up the car after the install, the Sirius satellite antenna had never been installed. --When i went to pick up the car after the Sirius satellite antenna was installed, the microphone (needed for hands-free phone calls & Android auto commands) no longer worked. --When I went to pick up the car after the microphone was fixed, I found a small chunk of my dash had been ripped out during the latest repair. --The Sirius radio kept cutting out, and when I asked them about it they said it was just the trees blocking the signal, but finally I was so frustrated I contacted Sirius and they sent me a replacement antenna, and after replacing the antenna the radio didn't cut out at all so it turns out I was right. --Also, there were numerous times when scheduling was difficult or delayed because they were "short a tech." They always seemed to be "short a tech." --Also, the billing system was really disorganized. There were times we'd be looking around for a paper receipt to see how much I had paid them, how much they'd quoted me on price, etc., rather than just looking it up on a computer. So the whole process of the install had a lot of issues. BUT, now that the install is done, I am really happy with my new stereo system. And I'm grateful to Anthony for all his advice. He made me aware of potential stereo improvements I hadn't considered (video screen, Android auto, new speakers), without trying to push stuff on me. Also, the shop did a really nice job crafting custom molds for the Tweeters and installing everything so that it looks natural in the car. And Anthony couldn't have been nicer about all of the issues I was having with the install and making them right. He was genuinely apologetic about everything and worked really hard to get fixes done as soon as possible. So if you're looking for a new car stereo, I do think it's worth visiting The Car Stereo Shop and talking to Anthony. He's great. Just be aware of the potential issues -- who knows, maybe they've improved things there by now. read more

They helped me fix my car stereo and they were so nice to me and listened to all my concerns. They did it for the best price of anyone in the area, and made sure I was happy with it before I left! Couldn't recommend them more !! read more

Great customer service, always wants to make you happy with what works for you and your budget. They also don't push you to buy something you don't need or will never use. They even let me listen to different subs to really understand what sounded the best to me and what makes the best of the space to put it and all types of different ways it could work to help me really find what I liked and thought would look the best while also perform to the best of the subs capability. Over everything they are very professional and understanding with your circumstances. read more

I called asking about getting an auxiliary input reinstalled just to price it and was told to come in. After telling them I would come back with a part I was charged a $35 shop fee just for him spending 5 minutes looking at it and telling me it was unresponsive, which is obviously the reason I came in. I even said I would be back for them to install it (which would cost$85) and asked if they could deduct the $35 I paid today from the $85 and I was told I'd have to still pay it in addition. Completely dissatisfied. This is the second time they have tried ripping me off (I'm sure due to the part I am a girl and shouldn't know anything). Staff was nice but I DO NOT recommend this shop. read more

I purchased a rear view camera that required installation. Not only did The Car Stereo Shop nicely retro-fit the device, they also enabled my car's Bluetooth capacity & synced my iPhone. They came within budget & completed to job in half the allotted time. Ask for Jeremy for quality work at a reasonable price. read more

Great customer service, great products and great prices. Best technicians installing too. I knew I was in the right place because they have a high inventory or "up to date" product!!!! Will go hear anytime. read more