Justice finally served, 5 years later and with almost $1 MILLION awarded My son was the victim of an assault at the hands of his trusted Sensi. He suffered medical and emotional pain. Todd Kelly, who is a black belt martial artist as well as an ex-Marine who happens to practice law provided some much needed guidance and emotional support immediately. Over the next 5 years he stood by us, even though he relocated his practice from Houston to Austin, he continuously kept us informed of the case. His passion for martial arts, his loyalties to his country and his prestige knowledge of the law seamlessly came together during the course of the trial. The trial lasted 5 very long, intense and exhausting days. 5 years in the making, 5 days to plead our case and 12 strangers to determine our fate. At the time of the verdict, holding the sweaty hand of my son and my heart beating out of my chest the judge asked the final question. The head juror had ruled in our favor and no sooner than the words came out Todd's arm was around my son and tears filled all of our eyes. It was a day we will always remember. The day that my son finally felt in some small way a sense of closure, a sense that justice prevailed and that he does matter. It is my hope, that no other child should suffer at the hands of a trusted adult instructor, coach, mentor or leader. Todd is very genuine and sincere. My deepest gratitude to Todd for all his hard work and efforts. Thank you read more

Accepted my Spinal Cord Stimulator case and I signed all document to o they were obtain my medical records. They contacted me 5 months later and wanted me to obtain the medical records and pay myself. They gave me 1 week to obtain them and have them in their office. When I questioned about the 45% they were charging and they became rude and ended my representation. After investigation, I found out they are not licensed in Arizona, where I live. Presently, Arizona Bar is looking into their practice. read more

they put on this facade that they are caring... "we care, we can help" but everything they do is to look good and get tax breaks. they talk negatively about their clients amongst themselves. I was in the lobby and overheard two employees calling a client who left, a dumba**. Trust me when I tell you, reviews don't lie. Some of the staff is kind and competent but MOST of them, aren't worth a damn. Let me add that you pay for these lawyers and they barely give you the time of day but let you miss a payment, they won't hesitate to have their staff call you... read more

horrible service they took my complaint and had me fill out a plantiff fact sheet and never said anything 6 months goes by and when I called (they are very hard to get ahold of ) they told me that my case has never been filed and that I needed to have patience or else they would send me a letter of disengagement ! made me feel like I was not cared about and that my injury did not matter ...STAY FAR AWAY FROM THIS law firm* ! trust me read more

She'll even discuss your case with outside parties and lie about. Cheryl presents herself as this caring individual who would like to help you with your case. --This is far from the truth because she only accuses you of lying when she's the actual liar. What started off as a simple modification of an attendance zone, morphed into a circus of lies and deceit. Let's start with the modification. The originally attorney I hired basically did what she did. Took my money and did nothing. Cheryl talked a huge game. Even stating my passion for my children. What happens next. Well she starts lying and getting greedy like mostly all Family Law attorneys across Texas because family law in Texas is a racket and she 's just as culpable as the rest. She's not board certified by the way either. So what Cheryl decided to do was be bullied by opposing counsel and used this rack up billable hours under the guise that my first attorney filed the paperwork wrong and she could not fix it. Not only did she tell me this lie to my face. She was also having open and ongoing discussions with a former colleague of mine who referred me to her about my case stating the same thing, "I cannot modify his case" this is a lie because I did it on my own successfully by filing the proper forms. She would not. do that because there was no money in doing that for me. I am not her friend. or family and neither are you. She then decided to team up with opposing counsel and schedule a couple of depositions "FOR AN ATTENDANCE" (2) Six hour depositions charged at her hourly rate plus the rate of everyone in attendance. When I did not understand the need for this oh that's when her attitude changed. She actually became upset with me. because I was questioning the need and why this simple modification could not be simple. But if you ask any family law Attorney, "nothing is simple in law" yeah right. So she teamed with opposing counsel. Withheld information me. Then dropped me as a client because I was laid off and needed to head to a final job interview on the date of her "money grab" deposition that was not necessary. She even lied about the date and time of the withdrawal so the judge wouldn't hear about the ridiculous nonsense she was trying to pull off and attended court without me so the judge would not hear my testimony. Cheryl is scam, liar, and a fraud. She is not Family Law Board Certified and is only clever at racking up more legal expenses. She will charge you for countless emails that she will not include in her client file when she gets rid of you. So when you think about hiring, just know, that she lied to Black Single Fathers face. who was doing the best to take care of his kids and put them in a safer school. My son was assaulted at school. She did not file a TRO. I showed her proof of threats to the school. No TRO. She left me unrepresented to defend myself where I was jailed for simply trying to get my son into a safer school. If you hand her any money she will lie to you, take your money, and poof. Attorneys can do this in Texas because another. attorney will not sure her for malpractice. They just make excuse. and the Texas State Bar doesn't care because they understand family law is a racket in Texas and find any reason to justify any attorney's behavior. read more

Kind of a confusing law firm. They add you as part of a class action suit , no communication for two years, then say nevermind. We all know class action suits are for the lawyers, not the plaintiffs. read more

This firm was used in a legal settlement against a drug company. The lawyers and staff were kind and helpful. However, I'm not sure how a calculation was completed as I received a lower award amount than expected, and then on top of that they took 75% of my award for legal and other fees. It has made me feel that my experience was diminished and they really didn't care about the people, they just care about the paycheck. read more

Attorney Cheryl Powell is a dedicated, conscientious and powerful lawyer. I am grateful that she is my attorney!

When you're in an accident and need legal representation you want someone that will be on your side. Someone that will give you good information, put your health first, and fight for you where you cannot. The Carlson Law Firm misses on all these marks. You are transaction to them. You are a bag of dollar bills and they will spend more time trying to find out how much time you are worth to them than giving you sound legal advice. Lawyers have bad reputations because of people like those at the Carlson Law Firm. They will disappear when you need them. They will harass you when you need space. They provide no guidance worth trusting - everything they say has to be verified by someone else that doesn't see you as a payday. I cannot count how many nights I cried, despaired, couldn't sleep. Not because of my health, but because of my lawyers. Because I was so stupid to choose to work with them. At the end I wish I had just taken whatever the insurance company offered and saved myself years of misery. They took a bad situation and made it infinitely worse. Please don't go to the Carlson Law Firm. They will ruin whatever chance of peace you are trying to get out of the legal process. read more

The attorneys and the managing partner of the Austin offices are useless. They got my sister to sign a contract and then stopped caring about her. They proceeded to do whatever they want against her wishes and requests. They are condescending, rude and tricky. We have since fired them and hired someone else for the same case. PS - for some reason, some of the reviews for this business are filtered or "not recommended"... make sure you read them too because they are all of the negative reviews - in fact it looks like there are more negative than positive reviews altogether but only the positive reviews show as "recommended" ... In order to see the filtered and/or not recommended reviews, scroll all the way to the bottom of the page and click on the link for "other reviews that are not currently recommended." i'd give these guys no stars if i could! They caused us a lot of extra stress during what was already a stressful time! read more

Waste of time. The legal assistant give the free consultation and then tells the attorney what you said. I was told there is negligence from my old doctor ...they won't make enough money b cause of the $260 cap Thanks for nothing read more

What I would like is a refund. Your refusal to help or refund my money so I could hire another lawyer allowed my husband to get custody of my son. He never wanted our son. He did it to hurt me. He gave our son to his mother to raise and successfully alienated him from me. You basically ruined my life and my son's life. You don't even know the things the grandmother has done to create problems for me and my son. read more

Worst attorney !!! when they took my case I told them that I could not afford to pay for any medical therapy. They insisted I go to see a therapist and they told me they would cover all costs. After 11 months of nothing!! I get a call from them telling me they no longer wanted to represent me and that I was now responsible for the cost of the therapy? Very unethical folks... read more

I'm not impressed. My job referred me to this place for a free consultation with a lawyer. Apparently, the consultation is only with a paralegal. The attorneys don't talk with you without an assistant or paralegal in the room. I had to insist on speaking with an attorney. I was told the attorneys were not available due to the holiday and weekend. After waiting five minutes the assistant was able to get an attorney in the room. I explained that I was looking for a property damage/personal injury attorney. The attorney stated he doesn't handle property damage and couldn't refer me to anyone that does. He told me I would pay the hourly rate and my discount through my job wasn't accepted. As a result, I declined to work with them. A week later I wanted to use another attorney, but she worked at this law firm. Jillian B. the legal assistant blocked me from hiring the attorney and was rude and hung up the phone on me. She blocked me because I declined to work with the other attorney. She kept telling me you said you didn't want to work with us. I didn't know the entire law firm couldn't represent me if I declined one attorney. What a waste of time. read more

Not good with family court I was lied and mislead and my attorney took advantage every step she could very disappointed. Men and woman should definitely look else where read more

I have ZERO information. I just filled out my name on their site and number, and they sent an email back saying that they couldn't help me based on the info. I gave them. Find someone else. read more

If there was a survey I could take to give kudos to the people handling my case, I'd give them perfect 10's. Mrs. Yesenia Miller, has gone above and beyond my expectations during my case. She's kept me updated every step along the way. Overall, I feel as if Carlson Law Firm North Location really does have their clients best interest at heart. They are very understanding and have worked with me throughout the whole process to make sure that I'm receiving the medical attention I need and the prescriptions to help alleviate any discomfort the accident has caused. Majority of the doctors and pharmacies I've been paired with are very accommodating and call periodically to remind me that they are here to serve me if I need anything. That's always reassuring whenever you're taking it a day at a time after a severe wreck. I would highly recommend you ask for Mrs. Yesenia Miller and Mr. Drew Gibbs. PS. I mean it, she's an all star. She deserves a bonus or something. She's never kept me in the dark and has everything handled within a few hours if I have any problems and very prompt on returning phone calls/emails! read more

Ambulance chasers always have a bad reputation, and the Carlson Law Firm is the reason why. After several consultations, and then the signing of a contract for Todd Kelley to represent me, they contacted me two months later and told me that they were not going to represent me. The level of professionalism at this firm is zero, and after making arrangements to pick up my case file, the file was not available, and over a week later, I still do not have it, slowing my ability to find other representation. And the icing on the cake??? The woman who met me in the front lobby when I went to get my file reeked of alcohol. read more

I contacted the CLF and entered a contract. I was told that they handled nursing home abuse and Covid 19 issued. I was excited to hear that, because my mother died of Covid 19 in the nursing home. The Carlson Firm seemed to be an advocate for the elderly. However, they held our case, nearly to the statute of limitations (2yrs.) to come to the conclusion that my mother had an underlying medical condition, besides Covid 19, and they could no longer pursue the case. I explained that my mother was expose to Covid by the nursing home, since the family was not allowed visits due to Covid 19. I feel that CLF handle the very case poorly, in addition to dropping the case right before the statute, (with little to no time to acquire another firm). In my opinion this was a form of abuse as well. I was very sorry for having trusted the Carlson Law Firm of Austin, Texas for the justice of my mother death. They don't deserve one (1) star in my opinion. read more

Simple modification order for child support. Hired and paid in February. It is now mid September. Other party owns his own business, and they still felt the need to ask the court to help serve him in "another way", because he wasn't returning their calls. I could have served him myself, it would have not taken 6 months. They have had his income documents for almost 4 months now. Still no completion. My child is special needs and already no longer qualifies for SSI because of income regulations. She also no longer qualifies for her Medicaid, and is at risk from loosing access to PT/OT and meditations. Not that this had made them move any faster. The lawyer, who I shall not name, seems more concerned with the the other parents wants and pushing their agenda. Not the needs of my child, and me as her caretaker. Somebody who not only ran from being served for 6 months but has also not been actively present in my child life for almost 5 years. His money has allowed him to avoid any repercussions and seems to be setting the tone yet again. I've never had to convey my child's needs so much to someone, and explain the disadvantage his intentional lack of concern and resources has left us in. Especially when I have paid you to be MY counsel and representative. Very unprofessional and discouraging to say the least. I don't have unlimited cash flow like other party. I'm a hard working RN but coming up with these lawyer fees took some time. I really thought it would get my child what she's been deserving in terms of equal care and responsibility. Finally hold the other parent accountable. It's bad enough we get no help from AG office when their self employed. To get the same runaround from someone I have paid to care is the very reason no one has faith in the "Justice System ". read more

From the first phone call to the last email I was treated like a friend. Whenever I had questions Rachel was very quick to answer them and to ensure that I had everything I needed to work with a doctor I trusted and get the help I needed to move forward. Even during a pandemic (thanks COVID)- the staff continued to keep in contact and worked to make sure that I understood the process and next steps- Thank you! read more

They were the only attorneys willing to take my daughters birth injury case . 5 stars !

Todd and the team were fantastic. They guided me through a very difficult process, and kept me informed every step of the way. Fantastic outcome. I never felt like just another case, they were personable and cared about what had happened to me, and fought to make it right. read more

This is the second time I have used this law firm and I can tell you that they never disappoint! You ask them to represent you and they take it from there with no stress! I have been super impressed with the way they conduct business and I am forever grateful to them for their hard work and professionalism. Thank you all for what you do for so many of us!! read more

At the end of the day they are still lawyers. Lawyers don't truly care about your case they care about their 10% they can make off of you. They don't listen and they don't care! read more

This team here in Waco, took my uncle's case from Dallas, when noone else would help. The communication, professionalism, and respect is like no other that I've seen in this field. read more

A very loving friendly firm, and very professional and concerned about you and your case, they respond back very quickly on any matters or concern you may have regarding your case. I would recommend them very highly to family and friends to help them with any case they may be experiencing. Thanks Carlson Family. read more

I wish I would have read the reviews 5 years ago, at first everything was going good. Then they sent my husband to a knee doctor and the doctor sent my husband to get his blood work to make sure he was okay to do surgery on his knee. Well 9 months later my husband gets sick and dies. Well when he is knee was not healing we find out that he was sick from his liver and couldn't help him heal. He was too bad off. What makes me so angry is they insisted him to have the surgery in order for us to win the case. Isn't that why he got a blood test to check all that before he had surger? Now he is gone and still waiting but what the bombshell is that we were common law married and I couldnt receive his settlemention. They said Texas does not recognoses common law marriage. So they put his mom to receive it and she is a witch. Now I'm having to prove that to get it back and may have to hire another lawyer. $$$$$ read more

I was directed to this Law Firm from a web page after I entered requested information regarding a fall I had at a storage facility resulting in a visit to St. Davids ER. I had and still do have painful injuries dismissed by this law firm. When I went by appointment to meet with the firm, I was shown to a conference room by a young lady who asked questions, made notes, gathered the information and left to consult with someone else who determined I do not have a case. Everytime I have had the unfortunate need to seek professional legal advice, never did I leave the appointment without directly speaking to the senior partner/owner of the law firm or an associate partner. Now I see the sudden daily commercials describing The Carlson Law firm as a family owned and caring firm. I guess "the family" screens incoming case prospects so "the family's" time is not wasted. So sorry to have bothered your firm. Don't worry, this 60 year old woman with a broken nose, scared face, and a left knee she can no longer put any weight on will NEVER bother you again. Stop you lying commercials. Ya'll could care less about citizens injured as a result of a business' negligence. read more

Literal Money Grubbers, I was a pedestrian that was hit by a vehicle as I was crossing the street. After contacting the firm and giving them all the information they needed they responded 2 months later, only for them to tell me they would not continue my case due to me not receiving enough medical treatment, which they said there wouldn't be enough "value" for them to pursue. Do not waist your time on this firm. read more

I agree with many of these posts. They do seem to care the FIRST time you talk to them and then that's it. I ended up dealing with 4 different people who all seemed to be incompetent. They are the worst Law Firm I have ever come in contact with. I went to see them about an accident and they told me I definitely had a case. After almost 2 years of gathering info for them etc. they called me in and said they couldn't get me a settlement. They also said I may be responsible for some bills that were incurred and that was NEVER explained to me. I wrote a letter to the owner expressing my frustration and dissatisfaction and didn't even get the courtesy of a return letter or call. That is totally unacceptable behavior for any business - they really don't even deserve one star. read more

Very professional firm with great employees and results. They made everything very easy and kept me updated during my entire case. Phone calls and emails were always promptly returned. Would highly recommend to anyone. read more

This place is a joke and a complete waste of time. I reached out for help with filing an injury lawsuit. I set up an appointment over the phone and showed up on time. The attorney never bothered to meet with me. An attorney's assistant had me sit down in a room and describe the event. Once I was done going over the details, they left and went in the room next door to speak with someone else. They came back laughing, and told me that they couldn't take my case. I went to a more competent professional, who treated me with respect, and everything DID turn out in my favor. Your loss, Carlson Law Firm. You should feel ashamed of the way you choose to operate in business and in life. read more

I've never had to get a lawyer before and didn't know who to contact. I found The Carlson Law Firm, and they quickly called me for an appointment. It was really quick and easy. Even though with insurance company's they take forever. I got my car totaled but they paid for it in full cause I still owed the car lot. Then got $2000 for a downpayment on a new car. After a year I got $2300 for myself after all the payments for the Chiropractor and lawyer fees and paperwork. Yesenia and Tobias and everyone there where a lot of help. They always had me in contact. Had to call a few times myself but everything went smoothly. And honestly wasn't expecting much. But I recommend the Carlson Law Firm, thank you for your help! read more

I had a good experience with Drew Gibbs and Yesenia Miller. They worked hard, answered my questions, and I am happy with the way my case was resolved. I would recommend them. read more

I told them information on the phone (assistant/intern Not a lawyer) they seemed interested had me print pages of stuff to fill out and send it to them. Then days later the assistant/ intern calls and says they couldn't do my case bc of the date/year BUT I told them that ON THE PHONE!! Find a lawyer somewhere else. read more

The Carlson's law firm in Killeen TX does not know what they are doing unfortunately they did get in touch with me til almost 2 months later of me starting the case, also the legal assistant who was handling my case was fired & I was sent a withdrawal letter stating they will not represent me anymore. Seems my case was too little for the firm to handle I was advised by the manager Paige for me to go to small claims because it would be too costly for me to pursue the case with the firm. DO NOT GO TO THIS FIRM their professionalism sucks as well as the personal . read more

I should have checked these reviews. Right after signing the contract, they became different. We didn't get timely responses and many paper works were severely delayed. Also there were frequent changes in the personnel so that we have to explain the case over and over again. They kept giving words that they don't keep. I had a very bad personal experience with the firm and will not recommend to any of my friends. read more

Very happy with the service of this firm! Mr. Gibbs knew how to expeditiously and satisfactorily settle a dispute. We appreciate his expertise! read more

These folks were horrible there was this guy name Tobias that was really nice with I first call and told them about my situation to get me in.... Then this dude turned in to a monster and started being really rude.... My advice is go somewhere else. PLEASE read more