FAIL TO FINISH- I had them remove the carpet from my living room and office and the tile from the foyer. They replaced it with tile. The tile work was excellent and we have nothing but good to say about it. They were short a reducer transition piece to finish between the foyer (about 3/8 " higher) and the hardwood in the dining room. They put a piece of T molding which did not work as it left a lip because it was cocked at an angle. I made the absolutely stupid mistake of paying in full. They swore they'd be back to fix.
Two weeks after, I call, and the guy shows up with T mold, No, will not work need reducer.
Five weeks after, I show up at the store, oh it's on order but I may have something in warehouse that'll work. Guy shows up with T mold, No, need reducer.
Ten weeks after, I call and ask for manager, speak to Curtis. He's very apologetic and "will get this fixed". Carpenter calls back says he has a T mold for me, NO,NO, NO,NO! we need a REDUCER!, oh, ok.
Shows up the next day, says he's sending 3 pieces. One is broken, one is a T mold and the other is a threshold. The install the threshold.
I hate it. The next day, I go to Lowe's and buy a reducer and some adhesive and do it myself.
They failed and will NEVER step foot in my house again. read more