Just today I had to call a T- mobile to have an account closed that someone had opened in my name…read more Unfortunately my information, including my social, were leaked during one of the T-Mobile breaches. I've had several identity theft problems since this all happened, and every time I contact T-Mobile about it they just give me the same scripted response. It really feels like the response from T-Mobile has been insufficient at best. This is third party store avoid going to this specific store, Specially with Silvestre.

Coverage map showed full 5G coverage out here on the western slope of the foothills, but 'twasn't…read moreso. The two shiny new phones turned out not to be usable. Returned and had to pay re-stocking fee on each. First store in Y.C. said, "We can't accept returns here. You have to go to the corporate store." Did that and had a hassle there, too, but finally they accepted the returns. It was the last day to return them (14 days), they said, but they counted since PURCHASE, not DELIVERY. I called and explained that I should not be charged for the service on these phones since A. The service wasn't as advertised, and B. We only used them a few times to verify coverage. TIP: Don't cancel your old phones until you verify coverage, if you can swing that. I spoke with a few reps who all held the company line that I was on the hook for the better part of $400 for a couple phones that did not work out. Called the attention of the BBB, the CA Attorney General, their "corporate response" department, and the FCC regarding their inaccurate coverage maps. Guess what? About a week later I got a call back from corporate. The gentleman was quite agreeable. He asked about my experience and I related all to him. He very kindly offered a complete refund on money paid and a cancellation of money "owed," for which I was and expressed to him my sincere appreciation. Their deals on phones and service were really enticing and I was disappointed that it didn't work out. We did subscribe to their internet service as we have line-of-sight to a nearby tower, and that's been great and a big savings in money and hassle compared with Digital Path and Succeed.net. No long phone calls to tech support, just reboot the Gateway device and that usually gets service back up to good speeds. Upload and ping aren't good for gamers, I'd say, but for regular folks wanting to watch the latest episode of South Park, no issues whatsoever. I did ask to be called back if they got a tower near the poor reception area locally, but didn't hear back. I should probably follow up. If the reception was as advertised, I'd certainly consider re-upping with them.

Junk service and garbage employees. The female employes at this location, I am convinced, were…read morefired from the DMV for bad attitudes and crappy service and this place scooped them up. The employes here alone are enough to stay away but the junk internet is another one. Had got the business internet that was supposed to be so great, its crap. High latency, slow speeds, drops remote connection thru team viewer when logging in from another location. No configurable settings in router they send you, hours on the phone with tech support to get run in circles. Save the stress, pay more elsewhere but stay away from t mobile.

Terrible customer service, crooked company. DO NOT GET T MOBILE! You'll never get bars or service,…read moreyou'll always be waiting in line. I kept getting bumped off magenta military no matter how many times I showed them my CAC and did the authentication. I eventually cancelled and two months later they sent me to collections for extra cancellation fees. AVOID AVOID AVOID! They are scammers trying to get a commission, that's all, scum bag salesman.

Went in this am because for some reason Gemini started coming up when I would say "hey google"…read more Don't know why but I couldn't fix it so I had to go in. Tony was the gentleman that helped me. Very nice and helpful. Good job Tony

Bought a screen saver with the free replacement My screen saver broke. I went in to get…read morereplacement and was told that they only have the newest ones and i would have to pay and order my own. What i didn't like was the attitude and lack of service i received and then the associate tried to sale me on a new product. I will not be returning.

So I had to come into this store to take care of a TOBR. It was a complicated situation but Ken was…read moresoooo nice and helpful. I actually came in yesterday to see what could be done and Ken reassured me that he could take care of what I needed to do but it was too late to do it. He said he would be here today. And he was and right on time!! If I need anything else I truly hope that Ken will be here to help. There is a huge selection of phones and accessories. Some of the deals att has right now are awesome.

AT&T employees can't even get on the phone with their representatives to resolve issues, they claim…read morethey're corporate. They can't help with plans, and will scam you with a grin on their face.

If I could give zero stars, I would. This was the worst experience I've ever had. The whole process…read moretook three days. On the first day, the guy helping me was not knowledgeable at all. After he realized my phone was an iPhone 14 instead of the 13 he originally claimed it was, he tried to put it on me as if I had told him it was a 14. He said he would have to order the battery, but he never explained that he would call me when it came in. I called on Sunday (day two) to see if the battery had arrived. It didn't show up until Monday. I took my phone into the store so they could swap out the battery. My phone was working fine at that time. After they replaced the battery, my phone started shutting off during calls, then right after sending a text message, and again after another phone call. I took it back to them. They removed the new battery and put the old one back in, saying the new battery must have been defective. However, once the old battery was reinstalled, the phone continued doing the same thing--dying during phone calls and after sending texts. Now the phone just turns off and on by itself. As a result, I had to buy a new phone, which is exactly what I was trying to avoid by getting a new battery in the first place. They completely messed up my phone. I would not refer anyone to this place--not even my worst enemy.

Amazing for many years. No matter the problem they could help me with my iphone or any problem I…read morecaused. Always friendly and helpful. Miss you fellows. Love, Dee & Wayne Ward

Bought my phone at this location (LG Neon) back in October and didn't have nearly the bad…read moreexperience the previous reviewer had. I suspect that might be a question of the sales staff. The young man that helped me was nice, friendly, and helpful. I'm happy with my phone and glad I went with this AT&T location. My only real complaint (and the reason I didn't give it 5 stars) is it was a little hard trying to find a phone without a data plan. I'm not sure if it's just AT&T or the industry itself but I don't want to pay $100+ for a cellphone bill every month. Luckily the young guy who helped me was nice enough to show me the phones that didn't require one. Other than that, I was perfectly happy with my purchase.

Ugh..where to start. Went in on St. Patty's day to get a new IPhone was helped by the rudest sales…read morerep. EVER! She mentioned more then once that she was in a rush cause she was supposed to be off already. She made it very clear she didn't have the time to answer my questions. We left the store already feeling buyer remorse. Then I happened to stop by a Best Buy in my area and found out that the A T & T Wireless rep. flat out lied to us on many basis. I decided to return my Iphone at the A T & T Wireless store and ran into a pile of problems. At first the manager didn't want to admit that his sales rep. messed up and didn't want to give me a full refund. After arguing back and forth we finally got all our money back and went to Best Buy and got my phone through the rep. there. BUYER BEWARE!!

District manager is lazy , disrespectful,rude.switching service back to xfinity , service is…read morehorrible and probably the worst cell store I've been to.

Hands down the easiest best experience I've had with getting phone service! Andrea is the best. She…read morezeroed in on our. Needs, and helped us make the best choice for our family plan of 4. Did not try to sell us unnecessary stuff and super helpful. Was quick and we walked out with 4 new phones and no headache. Our cell service was cut from 240+ to 110 with better features a month. They also have another store across the street and worked to get our phone cases in the same day. Thank you for the great work and she speaks Spanish! I'm sure many will be transitioning phones soon. Glad we did.