They'll lie to your face about everything in an effort to extort money from you. My fiancé and I saw the apartment we wanted (which was pretty overpriced, especially considering the square footage and location in a menagerie of parking lots), and in order for them to take it off the market we had to apply in person right then and there. We loved the apartment and were looking to move right away. The application process took us THREE HOURS! They had to keep fixing things on their end, the link wouldn't work, the logging on was confusing (we're in our twenties and tech-savvy). We were so excited--we had a move in date, the apartment was off the market, and we even decided on a move-in date with them. We drove back to our respective houses and started packing.
Cue a few days later, we got an email right as their office CLOSED for the day. It said our security deposit was captured but returned to us. No reason listed, very vague, automated email.
I immediately called the leasing office manager Donna on her personal cell (which she forgot she had given me and I assume promptly regretted) and asked what was going on, why did it fail, if we could continue the process with a new co-signer, and her answer was "I don't know, I don't know, I'll check tomorrow after the two tours I'm hosting, call the office after 11am".
I call the office a little after 11 the next day. She informs me that our co-signer's application failed and that SOMEONE ELSE APPLIED FOR OUR APARTMENT LAST NIGHT!!! After I had called her! After we spent over 3 hours of our lives with her trying to apply for this apartment! THE APARTMENT THEY TOOK OFF THE MARKET FOR US! The apartment we were pressured into applying and paying the 50$ application fee each that day to ensure it would be ours! I said "Well, tell them it was a mistake! We are literally in the process and have been in touch with you this whole time; tell them the apartment is off the market and there was a glitch or something! There is literally no universe in which this is right." All she said was "That's not how it works."
I could go on and on about how they then tried to sell us on another apartment, their lies and inconsistencies, Donna's apathy and weaponised ignorance, but then this review would turn into a book.
TL:DR They are money hungry scumbags who don't care about people and lie to your face. read more