Michelle, Chris and Emily, Thank you again for the most amazing wedding experience!! We will be recommending you to ALOT of people/ friends going forward. Everything was perfect!!!! Thank you for making the entire day such perfection!! We were so pleased, and the bride and groom were completely 100% satisfied with the entire day from start to finish. The entire process was smooth. You are all wonderful to work with- No complaints here! We could've been more thrilled with the whole process, you are well organized and make everything work together in a beautiful way. Thank you for all your help and generous hearts. Love y'all so much!! It was a pleasure to use you. We will continue to tell others about THE CHARLES and your wonderful staff. -- Nicole and Brock Heyneman read more

The Charles - Photo cred: Caleb North Bride: CALLIE JACQUAY - Venues & Event Spaces Near Me - Fort Wayne, Indiana

The new renovations are gorgeous. The layout has been reformatted so that everything is much more clear where to go. The Coffee Pub is great. It has delicious coffee, free refills, and inexpensive and delectable bakery/food items. The space is abundant and seating is as well. They have games/tables for kids and even board games for adults. Staff is very friendly and very enthusiastic. Would recommend to anyone over Starbucks any day. read more

The Charles - Pumpkin muffin and coffee, center of muffin was cheesecake - Venues & Event Spaces Near Me - Fort Wayne, Indiana

A girl has one wedding day (hopefully) and, if you want it special...pass on this venue. We did our homework, checked reviews however, you'll notice the date on the 4/5 star reviews (previous owner). A venue is only as good as those they employ for food, service and entertainment. The Orchid was their caterer at the time of my daughter's wedding (September 2021). We had a contract of what was to be served which we did not receive the night of the wedding. Oh, and if you want a hot meal served, again, go somewhere else. When my daughter tried to communicate with the owner of The Orchid (Solitare), to discuss the shortcomings, she wouldn't reply. The DJ (Alomar Entertainment) forgot to introduce the bride and groom's parents along with the bridal party, didn't play what was on the playlist given to him by the bride, played the wrong version of the song specifically requested for the mother/son dance, had the music SO loud during dinner that I had to tell him to turn it down, played music initially not fitting for a wedding reception. The servers that night probably averaged the age of about 18 tops. The bridal party and the bride and groom's parents table had to ASK for food. How many other guests had to ask to be served??? We (parents of the bride), were disappointed and embarrassed by the vendors employed by The Charles. A meeting did take place with my daughter, her husband and all vendors involved that day. They received excuses and an "I'm sorry". Well, I'm sorry also that the one day a girl looks forward to her entire life was kind of a train wreck. read more

We held our wedding here in September and to say it nicely, we were extremely disappointed. The Wedding day itself was fine, besides a few minor things. Working with them before the wedding was the most stressful process of the entire wedding planning process. Sadly, google doesn't let me write the book of things we had to deal with, so I guess I'll leave you all with the short and sweet version. The management was not accommodating at all. The first problem was when their in house caterer was quit and/or was fired and the Charles did nothing to accommodate us other than tell us good luck on finding a new caterer during the busiest wedding month. The second problem was when we were told we could have our ceremony across from the gazebo, then later told no due to a project of planting trees and putting up a fence. We learned the trees wouldn't even be in the way and there were no signs of these plans being started. So instead of planning for what we wanted with the possibility of having to move to the gazebo, they just told us we couldn't have it there, which was the perfect spot for what we wanted during the ceremony. There were other unfortunate events that happened night of the rehearsal, one of which they told us we could seat our guest at the same time the ceremony was supposed to start. They told us at our meetings we would have the ceremony area starting a half hour before start time. Communication with us was lacking. They were just unprofessional, unaccommodating, and a lot of times rude. We probably would have been better off and less stressed by renting a tent in a field. They need to work on their internal communication, communication to their clients, and not make it seem like their clients are an inconvenience by wanting something that "they don't normally do." They run a business and that's all they seem to care about. 1/5 for Professionalism 1/5 for Communication 2/5 for Accommodation 4/5 for Décor read more

Absolutely perfect! The staff thought of details and took care of logistics we hadn't even considered! Wonderful to work with, honest and genuine, everyone treated our event as if it was the only one they had to think about! The venue is gorgeous, stop in and check out the Coffee Pub during a weekday sometime and see for yourself. There is room for hundreds of people with multiple spaces which can be reserved at the same time if needed. They are remodeling and the improvements do shine! Definitely a beautiful place and a fabulous staff - highly recommend you check out The Charles for your next gathering or special event. read more

Recently attended a wedding reception here over the weekend. The reception took place outdoors under a huge tent. Tables and decorations were beautiful. My favorite part of the venue was the huge outdoor patio with a gazebo next to the pond. Their were lights strung up over the patio (not sure if it is always like this). It was absolutely stunning. The indoors was pretty cramped for the large wedding, with tables basically on top of each other. Bathrooms were pretty outdated. There was one bar inside and one set up outside (I know some of this may have been preference) but for the amount of people the one outdoor bar being ran by three people was extremely crowded at the beginning of the cocktail hour. Once we made it to the front they had to run all the way inside for more wine. Not a short walk. You also had to walk all the way inside from the outdoor tent to use the restroom. read more

The Charles - Venues & Event Spaces Near Me - Fort Wayne, Indiana

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We hosted a fundraiser for our non-profit at the Charles. They were amazing! So easy to work with and so quick to help us problem-solve everything that we needed! I would not hesitate to recommend holding an event at the Charles! read more

There were many small issues leading up to the wedding day along with issues day of. When we came in the night before (at our scheduled time) to set personal items up, the room was not ready. We were then told we had to leave after 15 minutes of being there because of a rehearsal on the other side. On the day of I had a different lady that was our coordinator than anyone who I had previously talked to. She was very friendly and understanding, but it was very frustrating trying to retell everything we wanted. We also had to ask multiple times for different items that were missing for the day of. If you are wanting to pay for over priced food (with the entree being completely different than your taste test) and not be able to keep any of it after, this is the place for you. Overall, I was very disappointed with the lack of communication, organization and the dishonesty that occurred. read more

I attended a wedding here as a bridesmaid on July 14, 2018 and I was absolutely appalled at how unprepared, poorly managed, and understaffed the wedding was from start to finish. Firstly, the heat was turned on prior to the ceremony which the owner Michelle, claims someone from our group did, which is extremely unlikely because the thermostat is a located above a doorway in a locked box so the ability for one of us to do it doesn't make much sense. Next, there weren't enough chairs for all of the guests to sit during the ceremony, so our groomsmen had to bring more chairs out just moments before the ceremony was about to start to get as many people seated as possible. Those were just the two things to start off the day. The reception is really when disappointment turned to frustration and my absolute disrespect for the owner started. Never once did anyone from the serving staff check on the head table to see if we needed anything and at one point I had to get up and ask someone from the serve staff to bring the head table more water. I guess I shouldn't have made an assumption that the gentleman I asked for water would re-pour our glasses because all he did was drop off a pitcher and walk away. While I understand there was 250 other guest I did have expectations that the head table would be treated a tad bit better than the rest of the guest. Twice when I went to restroom I had to clean it up because of dirty it had gotten and apparently wasn't being attended too. Paper towels on the floor, flowing out of the trash can, water all over the sink, empty soap dispensers, which I had to ask to be refilled twice. However, I think what really topped the cake for me, no pun intended, is that I missed my best friends first dance with her husband, her dance with her father, and the grooms dance with his mother because the bride was reassured that the dessert table would be handle and attended to by a member of The Charles staff. This was not the case, as I was walked over to watch all these dances every single dessert tray was completely empty with plenty to refill them underneath the table! I was absolutely angered that something we specifically spoke to Michelle about on Friday we were flat out lied to about. While I saw her attend to it later in the evening after I spent 20 minutes filling it myself, it was obviously too little too late. Finally, during a random point during the reception after dinner the main door to the reception hall was locked, claiming it would help keep down the heat. This is fine if there is truth behind this however, you can't lock the main door and not leave a sign on it saying to use one of the side doors. So as I was finishing making and figuring out a way to hang a simple handcrafted sign that said, "Sorry this door is now locked, please use one of the side doors." Michelle came out and said that they would unlock the front door. As I mentioned from start to finish the wedding was handled poorly. I don't understand how The Charles was so poorly managed, staffed and unprepared for my best friend's wedding. Being someone that has worked at a country club in my past and has worked plenty of weddings myself I just can't fathom how a manager and owner is okay with presenting their company in this way. To anyone that is considering using The Charles for their wedding or special event I highly suggest you have low expectations if you intend on using this establishment. read more

Oh where do I even start! I suppose we could start with the lovely lady that runs the show at the Shiloh. Man, was she a treat to deal with...NOT! She is in the wrong business. I'm paying you to do this so I don't think it is too much to ask to get it done the way I want. Every single thing was a hassle for her or she made it seem. Every little thing she wanted to take a short cut on because it was easier for her and her staff even though it wasn't the way I wanted it. Every word that came out of her mouth was rude. Needless to say she made the planning experience very stressful. Now let's get to the actual reception...my husband was refused a beer because he didn't have his ID on him. After that was the entire wedding party being refused. I've been in many weddings at many different places and never have I once been ID'd. I understand that it is the law or their policy but they need forewarn the wedding party about it beforehand Needless to say after 5 minutes of being at the reception, the groom, the father of the bride, and father of the groom were all at the bar giving them a few choice words. But yet later on in the evening, I know for a fact that a 19 year old got served alcohol by the same guy that refused my husband alcohol earlier.... Hmmm. Sincerely, One PISSED OFF bride read more