Yikes! I have visited the Charmant once a week for 3 years. Today I have to give this establishment 2 stars. For many reasons. The bar and restaurant is closed again, leaving the only option the rooftop. Last week I visited the roof top and found they didn't anticipate the weekend of activities in La Crosse. Every time we asked for a simple cocktail, it was oh we don't have cranberry juice up here,or simple syrup like it was unattainable?? It was like everyone was grumpy, like they were annoyed. I take this to mean the management is sloppy and the wait staff has to constantly improvise. It's not like the hotel has 24 floors? Asked for shaved Parmesan, for the pizza. The bar service acted like I was asking for moon cheese! Grudgingly they said no we don't have any here in the rooftop bar. At this point I noticed the manager standing sentinel and rather arrogant, stating that he "doesn't like cheese ", so I guess nobody does? read more

We had a great time at the rooftop terrace! We went around 3pm and it was pretty busy. It was smaller than expected but a nice rooftop to hangout at. All the drinks were delicious so you can't go wrong. Service was prompt even though it was busy and really kind. Such a fun place to go to! read more

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I came in the summer, and The vibes were immaculate. The weather was gorgeous, the view of the city from the rooftop was great. It wasn't overly crowded and were seated on the edge. On the pricey side for the portions but everything tasted great. Would not recommended if you're looking to get full or drunk. My friends and i ordered a sangria pitcher but it was more ice than drink. Probably got 3 full drinks out of it. We also got a pizza but that was pretty small to share for three people. Great place to be cute and take pictures read more

The Charmant Hotel - Hotels Near Me - La Crosse, Wisconsin

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Drinks? Amazing!!!, Food.... Amazing!!!! Yep; worth checking out. Recommend the House Old Fashioned and the Spicy Gin drink.

It's Ocktoberfest and they have 1 server on the rooftop? She's completely inundated and we've been waiting over 1/2 hour for drinks. I feel bad for her. Called the front desk while on the rooftop and they did nothing. Save your money and go someplace else. read more

Great hotel!! They have hospitality down to a science. The staff are impeccable and so kind. And not to mention--they have perks all over town for discounted goodies! Aside from that here are specifics: 1) great bed and pillows. Rooms are so clean and thoughtfully designed. 2) huge shower and great bathrooms. 3) room service is phenomenal and some Of the hardest working staff I've come across. 4) ROOF. TOP. BAR. Will def stay here again! read more

Everything you would expect from a boutique hotel. Stylish, clean, friendly staff, great location.

Just spent three days at this lovely, clean and friendly hotel. The staff is absolutely amazing. Every single staff member that we encountered was friendly, polite, helpful and engaging. They gave it an incredibly homey feel. The hotel is walkable to a lot of restaurants and bars as well as the La Crosse Queen boat rides and a beautiful park that sits right on the Mississippi River. The hotels unique history as a former chocolate factory gives the entire place a really cool vibe. I highly recommend this hotel. read more

I loved this hotel and all of its history. The staff is so incredible. It is clean. The beds are comfortable. And has the right amount of amenities. I will be back for sure. read more

Charming Hotel but the King Jr Suite Mattress needs immediate replacement. It is horribly sucken in and uncomfortable!! {4th floor.) The water view is lovely and the wondows were clean. The $1 token is nice for a free hot tea. The drip coffee maker and Anniversary chocolates were sweet in the room. Thank you for making notes from my previous email and preparing for our arrival. The first King Salle had 2 maintenence issues that men were not able to resolve quickly. The only upgrade left was the Jr Suite. It was a large room, nice tub. bath salts given, and expensive for a very worn mattress/Beautyrest. I am in bed for 10 hours to sleep, so new and firm is needed for my back. No shuttle service was available in the blistering cold, as the shutlle car in the shop with a tire issue. If you ask anyone that works at the charmant for something -they will respond, but you WILL NEED TO ASK for what you want and see what they say. We left 1 night early because we did not find the $$ value to be there. A different guest said that her 2 queen mattresses felt brand new, so mabey The Charmant rotates the cost of new mattresses over the years, in their 60+ rooms. read more

Lovely architecture, friendly staff. From the time we walked in, we felt exceptionally cared for. I had the salmon and it was delicious! I'm a lemon drop martini lover, and highly critical of this drink. Order one! It was phenomenal! Every inch of this hotel design was well thought out. Very neat! I would go back and stay here over and over again. Valet parking! Do it. Loved our room and the bed was so cozy! read more

I ate here four times over three days recently and I don't remember each dish I had because the great experiences sort of melted together because it was so satisfying. The Charmant is one of those places in which you just want to ensconce yourself for a week before even venturing outside. read more

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We have had drinks here for two Christmas Eves in a row, and it will be the last time. Last year, the Old Fashioned they made me was basically bourbon and ice. I had to beg them to add some 7-Up to make it somewhat drinkable. This year, a waiter waited on us. He gave us two lukewarm waters with no ice. They were just sitting on a cart by the bar. I ordered a Pinot Noir. The waiter gave me a Pinot Grigio by mistake. When he went to provide me with what I ordered, he came back and asked me if I wanted two drinks, which basically told me that I would be paying for both drinks, even the one that was a mistake. I told him that I would just drink the Pinot Grigio since it seemed like I was going to be charged anyway. When the bill came, I was charged for the Pinot Noir. I told him I wasn't paying for the wine I never got and I asked if the wines were the same price. He went back to the bar and came back telling me that the Pinot Grigio that I drank was $2 cheaper than the Pinot Noir that I was charged. He then asked me if that was okay-could I just pay the bill- and if it wasn't he would just "cover it." I told him it wasn't okay and that no one should have to "cover anything." I told him to go back to the bartender and tell him to fix the bill. This has been the first time at any bar-upscale or a dive bar- where I did not get the wine I ordered after a mistake was made or that someone tried to scam me into paying for a wine I never received. This place may WANT to be some upscale bar/hotel, but they have a lot to learn. I'm from Milwaukee. PLEASE!!!! Go and visit the Pfister if you want to learn how to be a fancy upscale hotel. You're not even close! We will not be back. read more

It was a delight to stay at the Charmant for two nights while staffing a US Veteran non-profit fundraiser. The hotel is an authentically restored historic building that used to be the fifth largest Candy factory in the country. Charmant is "charming" in French and the namesake of one their famous chocolate candies. I noticed a very attentive and gracious staff at the front desk, the servers on the rooftop terrace & the Parlour, and especially the Valets. The second night the Valet/chauffeur Derek really went above and beyond recovering a lost item, and after a long day two colleagues and I sat at the Lobby Bar and Lounge for dinner and met the nicest gentlemen who happened to be a Vietnam Veteran. I recognized him during our conversation as Don Weber, a business executive and philanthropist who helped develop La Crosse Wisconsin to the gem it is today. His story is too unique to summarize, you can watch it online https://youtu.be/5t7qCrm1e3I. We have common friends and Don (who owns the Hotel Charmant and the nearby Waterfront Restaurant) treated us to dinner and drinks, probably the best I've had in a hotel lobby. The Charmant Old Fashioned was outstanding, and they even made my favorite drink from scratch, Caipirinha, Brazil's national cocktail. This is a wonderful hotel, and the best hospitality I've experienced in a long while! I can't wait to stay here next year! read more

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The Parlour at the Charmant Hotel - a MUST visit. Get ready for your day at this sweet little coffee shop or unwind by the fire at the end of the day. Choose from an assortment of treats to go with your fresh coffee or tea. Clean, and welcoming. I almost hate sharing this secret with everyone! read more

The Charmant Hotel - Your Best Friend is welcome :) - Hotels Near Me - La Crosse, Wisconsin

No frills, rooftop bar. Good drinks, ordered a Mule and it tastes like mint though I couldn't taste the Vodka. Didn't recognize the label.

The best hotel and experience I have ever had. We traveled with our 6 week old and we were terrified. The hotel was so accommodating- put us in a room away from the elevators, provided a pack n play, hot water for bottles, and ice when needed. The restaurant in the lobby and well as the bar/lounge is so comfortable we had drinks there twice. The coffee shop is so cute and so nice to have downstairs especially in the winter. We were supposed to stay only one night and extended to two nights. Every staff member from server to valet was a pleasure. We can't wait to travel back soon. read more

Very nice boutique hotel with an industrialized French and modern vibe. We stayed during winter months and in a room not facing the river. Our room was small but well done. They have free valet parking and you use a text messaging system to call for your car. Once in a while there won't be someone at the valet stand or front desk to give your keys, but eventually someone shows up. Safety measures were appropriate and honored. We enjoyed drinks at the bar and had brunch in their restaurant. Both great experiences. Food and service are excellent. They continue to have happy hour during the weekdays. They give guests free coffee every morning in their parlor. For a unique and classy experience, definitely stay here. I hope to return during the summer months to enjoy their roof deck bar. read more

The Charmant Hotel - Breakfast Croque Madame. - Hotels Near Me - La Crosse, Wisconsin

It's the cutest little boutique hotel. I LOVED it, and special thanks to my dear Janet for making it happen as I decided very last minute to visit them. And this unique, beautiful hotel was booked, but she made it happen. Everyone working here is so AMAZING. Thank you for making my trip so memorable. They're just genuinely friendly and super sweet. If you need a getaway somewhere far away and not feel lonely, you should come here. They have the cutest coffee shop, restaurant, and bar. Pretty much everything. I almost considered moving. I was in Wonderland, exactly what I needed, away from everything. read more

The Charmant Hotel - Dog-friendly at the bar. - Hotels Near Me - La Crosse, Wisconsin

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My husband and I stayed here on our 18th anniversary and it was perfect the history of the building alone was fun to hear just ask anyone who works there. Upon check in they gave us 2 chocolates made from the original recipe when the hotel used to be a chocolate factory. The room was clean and comfortable and the rooftop bar was amazing consider staying here for a special occasion you will not be disappointed read more

WOW...just Wow!! I don't want to oversell because I know that it can set people up for disappointment, but I was just blown away by this hotel! First of all, it is in one of the best locations in La Crosse. So close to terrific restaurants, a fantastic distillery/restaurant (see my review of the La Crosse Distilling Co which is essentially located behind the hotel), and sits in the couple of blocks between the waterfront and downtown. We walked everywhere pretty much (should have brought better shoes) and that was fantastic. Secondly, the hotel itself is in an amazing old building and from the moment you walk on the brick walkway and into the hotel it is an "experience". From the decor, to the multiple areas in the lobby/bar and restaurant to enjoy a beverage, some conversation, a special event it is beautiful and warm, retro and modern all at the same time. As a heads up there were a LOT of parties/events being celebrated over our weekend there so plan ahead and make sure things like the Rooftop bar or Parlour are even open for your visit if those are important to you. We were really looking forward to the rooftop bar, but it didn't open until 3pm due to an event, and then a storm moved in and they were closed. We were highly disappointed by that as we'd talked about celebrating our husband's birthday with our daughter (who lives in La Crosse) up there, but definitely another time. The rooms are very spacious (we had a double queen room on the 4th floor), extremely well appointed with wonderful decorative touches throughout, and the beds were like heaven!! Noise-wise the room is solid, but it's pretty easy to hear people in the hallway. That wasn't a problem but we had some kids in the rooms across the hall and I noticed that. The only recommendations are around a lack of fan in the bathrooms (sound just bounces around with all the hard surfaces and I'm always a big proponent of bathrooms fans in hotels) and there is no holder for the hand towel and requires it to sit on the countertop. That isn't ideal. They could use better hardware for towels in the bathroom especially when you have 2-3 people in a room. Otherwise you'll just keep using new towels instead of reusing, or towels might get thrown on your furniture in the main room to dry...not what they would want I'm pretty sure ;). Other than those small recommendations it is stellar! From the chocolates when you check in, the atmosphere and comfort of the public areas and rooms, the options for food and drink, and the location of the hotel, I would not only recommend this hotel, but I will be back many times I would imagine :) read more

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We had a nice stay here. The building is beautiful and there are lots of nice details (like getting a peice of chocolate upon check-in). We loved the parlor coffee shop on the first floor- so cozy! You get 2 free coffee tokens in your room that you bring down to the parlor to use (no coffee pot is in your room). What we enjoyed most was that you could take cruiser bikes out for free. We rode miles on a bike path that took us through the marsh lands and over bridges. We clearly don't get on bikes very often, because we just had a blast! Overall, the stay was lovely and worth the money. read more

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Been meaning to leave this since my Sept stay. I literally want to live there!! I LOVED this hotel; from the attention to detail in the oh so lovely rooms, to the yummy food (French onion soup is to die for), to the cute cafe, to the awesome location, to the incredibly friendly and accommodating staff. Special shout out to Matthew (valet) who ran me to the airport at the crack of dawn. I could not find fault. I'm not sure when I'd ever get back to La Crosse, but if I do you can be sure I'll stay at The Charmant. read more

This hotel is awesome!!! From the start, welcomed with two delicious salted caramel chocolates (hotel used to be a candy factory). The room was super cute. Lofty feel with exposed brick walls, tiled bathroom with huge shower. The fixtures were industrial with an antique vibe. Wooden floors. Very clean. Top floor is the rooftop lounge which is super cute and has great views. Drinks and food are tasty. Lobby is the bar, restaurant, coffee shop. Love the bar- great choices in libations. Coffee was also very good. At check in you also get tokens for free morning coffee in the shop! Everyone was so nice- from the valet to the front desk. We came for a birthday celebration getaway. I think we may make this a yearly excursion! Highly recommend! Will be back!!! read more

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Stay here. It's that simple. Beds and linens are comfortable. Room was good sized and shower was great. Parking and check in/out was so easy. Location on the river and near stores/bars/restaurants is fun. Roof top patio with bar and wood fire pizza oven is a bonus. Chocolates we got on our way in and coffee we got on our way out were delicious. We really enjoyed our stay and think the hotel would be a really great event location. read more

We wanted to stay for a golf event in town. Booking.com showed one King room for $199.00. I called the hotel and they said one night was over $400.00 and the second night $389.00. I questioned the price difference. Reservations lady was rude. Before I finished saying how expensive it was, she hung up on me. We stayed their last year. Overpriced for what You get. Breakfast was overpriced, we wanted to have lunch, they were not serving, we tried to have dinner at hotel, they had very limited menu and it was horrible. They have a rooftop bar. Closed Monday through Wednesday. Seriously! Slow service. Took 10 minutes to get coffee at the coffee bar. Go to the Hilton! Beautiful hotel! Great friendly staff. read more

Would 100% go back. Nice rooms great staff beautiful bar. Fun cocktail waitress that kept making sure we were satisfied. Coffee bar is the best. read more

This was a very nice restaurant/bar we ate on the rooftop in the day it was perfect we tried to order several different drinks and either they did not have that right alcohol or the bartender did not know how to make it for such a fancy place I think they need a bartender that has actually gone to bartending school read more

The Charmant is a breath of fresh air in an otherwise largely un-cosmopolitan town. It's big, beautiful and well appointed, with a gorgeous view of the Mississippi River. Bonus, it's a dog friendly hotel! The lobby is absolutely stunning, and they have a nice open concept restaurant and bar down there, serving everything from brunch to late-night drinks. Some nights there's live music playing, and they host small pieces of festivals there as La Crosse is want to do. The upstairs rooftop bar is open when the weather is warm, and there is a pizza kitchen/oven as part of the ambience. You're surrounded by bistro lighting and shrubbery and while there isn't a view of the Mississippi River from the rooftop bar, it's still cute, chic little oasis in the middle of downtown La Crosse. To be punny, the Charmant is simply charmant! read more

Excellent food and friendly staff! Top notch professional accommodation. We came for a friends wedding and they delivered to make it special in every way. This will be our destination yearly. Thank you! read more

The Charmant Hotel - Coffee shop - Hotels Near Me - La Crosse, Wisconsin

This is a beautiful hotel with an amazing roof top bar! I was here for the Mid West Music Fest and enjoy my stay. The rooms were beautiful and modern with a flair like my mom had decorated it.. Feeling midwesty, but also a mix of modern and history in one. The rooms were big and had all the modern emanates that you would want! Including a huge shower and double sinks in the bathroom! I was staying with my band mate and it was nice that we both had our own big beds, sink in the bathroom, and enough towels to take a shower at night after our show and one again in the morning before we headed out of town! The rooftop bar was really cool, and had a beautiful view of the city, and my band mate played a show up there and it was a blast! Good bartenders who worked hard! I also really dug you got a free coffee from the coffee shop in the lobby it was fantastic and the lobby/restaurant was really swank as well! What a beautiful place to stay in La Crosse, your close to everything but you might also just not want to leave the hotel, it's so nice! read more

Stayed over the weekend and couldn't have loved this hotel more. Rooms were unique and comfortable, restaurants/bars are great, and staff were beyond nice. Cameron made our stay so easy and welcome. Will be back! read more

Fantastic hotel! You can't beat the charm of a boutique place such as this. Upgrade to the Classic Chateau King and do yourself a favor. We will be back again. Perfectly located in the heart of everything in La Crosse. read more

Beautiful..charming..quaint..clean and comfortable..food was fantastic. Sweet and kind staff. A very short walk to the river and other historic sites. I can't say enough how much I love this boutique hotel. Also the shower..gorgeous. Stay here! Lots of times! read more

Putting the charm in Charmant. A gorgeous hotel, well appointed everything right along the river. Cocktails and room service were exactly what we needed to both indulge but distance. The cafe in the morning was perfect and so pleasant- wish we could have lingered, perhaps someday post COVID. Everything was clean and bright and masks abound making us feel safe and appreciated. The chocolate was the extra flourish that left a lasting impression. read more

Lovely rehab of an historic building with welcoming hotel staff. The rooms was well appointed; might have expected a robe but I guess most have arrived by car so packing all your stuff not an issue. I did notice the French theme intersects Britain in the room. Oh well. Very nice for a small Wisconsin city. read more

Beautiful property. Great service, room was beautiful and the rooftop bar was a nice place to relax. We stopped in for one night on the way back from Minneapolis and I'm so glad we did. One of those places my wife and I will not forget! (Make sure you smell the wood beams in your room..you can still smell the chocolate from the old factory) read more

This is the best treat 4-star hotel within 2 1/2 drive from Minneapolis! The river is enchanting and the hotel is simply marvelous. It is an old candy factory that was renovated into a charming hotel - full restaurant, full bar, rooftop deck and a little sweet cafe on the main floor. The rooms are spacious and well appointed, including a little bit of history in each room. Even better is the welcoming staff at every turn who are eager to please and make your stay perfect. Don't miss the free bikes to see the river and surroundings. We went during COVID times and truly were able to Exhale! Thank you. We will be back to our new home away from home. This was our 2nd visit. Book it today~ read more

Built within an old renovated candy factory near the banks of the Mississippi River in the lovely town of La Crosse WI, the Charmant Hotel couldn't possibly be more Charming. Enter the lobby to find fresh truffles made daily, a coffee and tea room, and a fabulous bar and restaurant. Ride the elevator to the top floor to discover the best pizza and view in town with a rooftop patio overlooking downtown La Crosse. If you are fortunate enough to stay in one of the rooms overnight, you will know just how difficult it is to get up in the morning with some of the most comfortable hotel mattresses and pillows I have ever experienced. We had a cute little balcony overlooking the front of the hotel. Out shower was spacious and the bathroom was spotless. The feeling was overall luxurious. If you somehow have enough self discipline to escape the overwhelming comfort of the Charmant Hotel bed and make it down to breakfast, I highly recommend the French Toast with a side of mouth watering thick meaty bacon. read more

Wonderful hotel hands down. I was greated with a welcoming hello by the front desk guy. Checkin was a quick & smooth process and I was given 2 truffles upon Check in. The room was decorated very tastefully and the bathroom was quite large. We decided to sit in the lounge area & drink a couple beverages. The bar is well stocked with quite a large selection. Our waiter was attentive, personable, and fast to deliver drinks. This was our first time staying here while we visit the light display @ the park and will probably make this a yearly tradition. The only negative things I could find was limited on street parking with a 2 hour limit during the day. Valet parking was available for $15 and our admoire in the room was rather dusty on top. read more

The Charmant Hotel - Hotels Near Me - La Crosse, Wisconsin