I came in for a pre surgical hip replacement consultation of what to do before my surgery. I…read morewaited 15 minutes for a scheduled appointment. It was so loud and chaotic and the PT had the door open so I asked for it to be shut so I could hear him. He asked me what my doctor had gone over with me on what to expect before the surgery. I told him. He reiterated those same things. I asked a few basic questions that he couldn't help me with, like as a female how do I go to the bathroom and what side should I get into and out of bed if it is my left hip being replaced. It lasted 35 minutes and they charges me $561. I left there and went next door to Hulst Jepsen. Got personal immediate attention, it was quiet, and they charged me half for the same appointment. DO NOT Recommend!!!

I love going to my pool and floor therapies at the Cascade branch. I have worked with quite a few…read moreof the therapists there, from Rachel in the pool ( she is THE best). Always helpful and willing to listen to me. Then there is the gang upstairs that work on the many problems I have. Zach, Nick (tall), and Patrick are really great at what they do. I also have worked with Anna, Carolyn, and others and all of them are very knowledgeable. The front desk with Aubrey and Keshia are so fantastic. It really showed how great and helpful they are when patients had to check in with the very impersonal kiosk. So glad that is gone and we are back to having "live" help at the desk. So much more efficient! I really enjoy going to therapy at CPR because of the great people working there and how knowledgeable they are!

Quick and convenient, however: Daughter was seen for an…read moreinjured foot. The PAC provided a boot by DJOglobal (djoglobal.com) now called Enovis. It didn't fit well and caused bruising of her upper calf. The sports med tried to pad it but it still hurt her. We went to DeVos Pediatric Orthopedic Services. They provided a correct boot (not from DJO). We contacted DJO but they said it was outside the 14 day satisfaction period so we had to pay for the boot. Orthopedic Urgent Care uses DJO to bill for all equipment. Expect bills from DJO/Enovis and from SHMG. DJO is overpriced and in two experiences, neither were a good fit. This is our second issue with DJO equipment.

Clean place. Decent waiting room. Friendly staff. Helpful. Got us in right away but then took…read moreforever for an aide to come in and see us. Gave us options for treatment. Decent visit. Just the wait was so long.

Excellent, first rate experience start to finish with Dr. Vasiu and team. Dr. Vasiu reconstructed a…read more35 year old ACL tear and within weeks less pain and better mobility than prior to surgery. Dr. Vasiue has repaired both rotator cuffs as well even after other docs said it was beyond repair. Eternally grateful for vastly improved function and pain relief in knee and shoulders. Dr. Vasiu's office is communicative and gets you in FAST. Could not be happier with my results. Thanks Dr. Vasiu!

Rating this off of a visit as well as follow ups. Ive had an appointment with Dr. Vasiu on November…read more12, 2025. Only to be waiting forever for insurance approvals and notices. After my first visit with him, he recommended MRI scans as well as a back brace. Only to wait a month for them to get the authorization in for my insurance. And what is worse is that I reached out to them multiple times asking for updates and it always goes to voicemail. It is as if they are ignoring my calls. Ive also left multiple voicemails to call back and Ive only gotten one call back. Also after getting in touch with my insurance they informed me that there has been no request for authorization from them about the back brace. So not only did they lie saying they submitted it but also lied saying that we were waiting for insurance authorization. In all honestly after waiting so long I have decided I will not be returning due to the inconvenience. I would also not recommend this place to anyone. Dr. Vasiu does not take time to listen to his clients. He constantly talks and does not give you time to respond or express your own concerns. I would not recommend this place and insist on looking elsewhere.

I went to my first appointment, which took 1.5 hours. I had an exam, x-rays... the whole thing…read more Then I went back today for my second appointment. I spent 45 minutes talking to "Doc", not getting much information about what they would do for me other than giving me a wedge for my shoe (which I can do myself). Then, I was asked if I could commit to 1.5hours 3 time per week for the next 7 weeks. I'm not sure how anyone with a job and family can do this... so of course I said no. He proceeded to tell me he couldn't help me, shook my hand and walked me out the door. Waste of time and money.

I have been coming for a while and these folks are great - every one of them. They listen and care…read morecompletely (which has been hard to find over the years). The treatments have been great and I always leaving feeling better. My schedule has been inconsistent for the last few years but they have been patient, kind and non-judgmental. You would be smart to visit this clinic with all its disciplines - they really do help and care!

Although the Dr's/Surgeons here seem very knowledgeable about their professions, and they are very…read morefriendly and caring toward their patients, I have not had good luck with the care that I have received here. I am not sure if it is bad luck for me, bad surgeries, a bad surgeon, or what, but sadly I cannot say that I recommend this facility. Some of the nurses/aids/whatever they are that help the Doctor are really friendly and some of them are seriously NOT friendly. The receptionist staff generally seems like they don't have a clue what they are doing, either. A major complaint that I have at this facility is with the wait time. Every single time that I have been here (and it has been dozens), I have waited and waited and waited to get taken back to a room. Then once you are there you wait and wait and wait some more. There have been times that I am finally seen after an entire HOUR of waiting. A whole hour past my appointment time - that is totally unacceptable.

Would give zero stars if I could!…read more The provider I saw was below average and did not provide much guidance except for inserts. Was already mentioning surgery after seeing her once. The billing department is horrendous! I believe this office uses a third party for billing and it shows! I am still dealing with an outstanding "bill" due to an error on their end. They have been zero help and rude. I have been going back and forth with billing for 5+ months. My insurance company has been the reason that this issue is finally getting cleared up.

Lucas is AWESOME! He truly cares about your well being, he is extremely knowledgeable, and he's…read morebound to help with whatever your ailment. I especially appreciate how he listens to my needs. The staff here is very friendly. It's a very nice place to walk into, and everyone here is super helpful.

This is my second time in using PT. My first experience, with another organization, was a…read moredisaster. I must say first Barbra the receptionist and scheduler is great. Jeff, my therapist is terrific. He explained his treatments after listening to me, and answered all of my questions. As we progressed I was impressed with the changes in treatment paired with my progress. I got to them because my big time hospital group didn't have time for me.