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    The City Discount Appliances

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    5 years ago

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    Wooten Appliance

    Wooten Appliance

    3.8
    (84 reviews)
    2.4 mi

    Two and a half months ago my 5 year old Kitchenaid dishwasher began to leak. I called a nearby…read moreappliance repair shop. The repairman diagnosed the problem as a wearing out of a simple part of the motor assesmbly that, given the product design, required a replacement of the whole assembly. The price quoted for the part and labor clearly supported a decision to replace rather than repair the 5 year old dishwasher. But upon shopping for a similar model, I was not satisfied with the currently available options, as none closely matched my other appliances. I recalled the very enthusiastic reviews I had seen of Wooten Appliance in Beltsville (kind of far from me), and thought I'd invest in a second opinion. What a good call that was! Daryl is a pro and a gentleman--extraordinarily skilled, and a person of integrity. He did his own examination and diagnosis, but to save time and service calls he prospectively ordered the part I had been told I needed, with the understanding that I wouldn't be responsible for purchasing it if he did not concur with the prior diagnosis. He did a fantastic job in repairing my machine with a brand new assembly, and additionally cleaned the gasket that had become caked with soap. He taught me what I had been doing wrong for 5 years that had accelerated the soap buildup--and how to clean it. He worked neatly and without making a mess. And he was competitive in his pricing. His receptionist / office manager, Rosemary, was key in this very fortunate save. When I called to request a second opinion she generously and capably facilitated this successful resolution, patiently and precisely conveying Daryl's questions, my answers, Daryl's quote, and my concurrence in multiple phone communications. She is a terrific facilitator. So glad I called Wooten and kept my beautiful and now rejuvenated dishwasher! I recommend Wooten Appliance with five stars, plus.

    Disappointing and Unethical Pricing "This company is only…read moreafter money" all the real review have this in COMMON including me. I had a very disappointing experience with Wooten Appliance Repair. They gave me a clear estimate of before starting the job, which I agreed to. However, after the work was done, I was shocked to be charged double than the agreed upon original estimate. The technician offered no explanation and no reasoning. This is completely unprofessional and unethical. Pricing should be based on the job, not who I am or where I live. I went ahead and paid the full amount. I would not recommend Wooten to anyone looking for honest or transparent service. I feel taken advantage of, and will be warning others to stay away.

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    Wooten Appliance
    Wooten Appliance

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    Bay Winds Appliance Repair

    Bay Winds Appliance Repair

    3.4
    (10 reviews)
    1.5 mi

    Extremely rude. They absolutely no phone etiquette. I called at 10:56 a.m. and the man who…read moreanswered the phone sounded as if he was eating a whole chicken in 1 bite. I could hear him chewing, slurping his drink and finalizing it with a burp. This.all happened while I explained why I was calling. I live in north Anne Arundel county and I said this the second he answered the phone and asked me where I lived. He waited for me to explain EVERYTHING and hear him chew (like a hog) to then say he doesnt go down that far. He said they only service Baltimore not Southern Maryland. Does this man not know Linthicum is NOT Southern Maryland? I'm glad they refused to come out because after reading all the reviews they probably would of done a less than decent job.

    Do not waste your time with this Company! I've received a…read morereferral from American Home Shield and I had to call them to arrange my appointments. They never reached out to me after they received noticed from American Home Shield. Guidelines stated contractor should reach out to the customer within 24 hours! Issue: Washing machine water pouring out during the wash load onto my floor and damaging my basement twice! However, I finally received my first appointment a week later to only be told "I'm using too much laundry detergent"! My second appointment because it was still pouring out the water onto the floor I was told "I do not know what's wrong with it"! There's a max indicator on the machine for a reason! But when you write your report to American Home Shield you state "it's nothing wrong with the machine" (I guess to save your butt)! Let's face it....water should not be pouring out the door during any wash loads. If you do not know or do not have the expertise then admit it!!!!! I've notified Better Business Bureau and Consumer Affairs regarding your company. You are misleading and definitely not honest!!!

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    Bay Winds Appliance Repair
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    The City Discount Appliances - appliances - Updated July 2026

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