A tree fell on my car late May, after fighting with my insurance company for weeks, getting the run…read morearound, being blatantly lied to, and having them just try to wear me down for a lower than full value price while trying to tell me how generous they're being I gave up and hired these guys. They worked hard and for the first time in the whole process did I feel like someone had my back and was looking out for me. The fee they charged was reasonable and they were able to get me a fair value for my car. Skip fighting with your insurance company and just hire these guys from the get go.

Incredible company they do what they say and you get quality…read morepeople with experience. Rob was top notch and answered all my questions and concerns. Your not just a number here, so forget those cookie cutter Lemon drops! These Guys are the real Deal. Steven was my field inspector very honest and straight forward, no sugar coating the truth...would use them again and would Highly recommend. I wish every business ran like this one!!! These Guys Rock! Noel C.

I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and…read morehelp us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.

In February of 2023, our family woke up to a nightmare. Our house was filled with smoke and on…read morefire. My wife and I were able to get our son and pets out of the burning house without any injuries, and our local fire department arrived on the scene quickly to put out the fire. Unfortunately, by the time that the fire was out, most of our home had been destroyed. We contacted our insurance company to start our claim and were immediately met with opposition and confusion on their part. It looks several weeks for our insurer to assign an adjuster to our claim. This initial experience with our Insurance company led our decision to hire a Public Adjuster to navigate the process and advocate on our behalf. We couldn't trust that our Insurance company would handle the claim responsibly, and we quickly realized that we needed someone to fight for us to hold our Insurance company accountable for the policy that was in force at the time of the loss. We were extremely fortunate to find ICRS and secure Scott as our Public Adjuster.  Our Insurance company mislead us at times, and withheld information when it benefited them. It took several weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included benefits they had initially excluded. Our Insurance company provided a rebuilding scope that was unrealistic and not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and also advised us to secure several independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force the Insurance company to pay out a more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time.  The first adjuster that the Insurance company assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations in the Insurance company's favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track in a professional manner.  Our Insurance company cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient at best, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. Nonetheless, ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring each new adjuster up to speed after each transition. ICRS' efforts kept the claim moving every time that the Insurance company attempted to stall, and they attempted to stall many times. When our Insurance company misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach kept the process moving and provided breakthroughs on some of the vital areas of negotiations. Through the process, ICRS provided a paper trail of communications and documentation that our Insurer couldn't ignore, and ultimately they were forced to pay out for the covered items due to the exposure that ICRS had made apparent.  ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was paid out. 104%... double what the Insurance company released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit.  Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our Insurance company's part was disgusting, and far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Without hesitation, we recommend ICRS to anyone going through a similar situation. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS' efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.

Throughout the entire restoration process, the San Antonio Water Damage & Restoration team showed a…read morecombination of technical skill and caring for my health. Their restoration of water damage wasn't just about repairing the physical damage, it was about bringing back a sense of normality and comfort back into my home. Their attention to detail and commitment to water damage repair was second to none, and they left no stone unturned in their quest for excellence. They were consistent and on time. I can't recommend them enough!

We could not be more pleased with the service we received! Our washer flooded the living room and…read morebedroom area of our house and we were desperate for someone who could help us navigate our first major homeowners insurance claim and provide a great result. The whole team was awesome, communicative, and friendly throughout the whole process. We would definitely recommend to anyone looking for quality work! Not only did they do great work, coordinate great repair work, etc. but ALSO they handled all the insurance processes with ease! THANK YOU SO MUCH!

David worked on my claim and got me over $10,000 more than what insurance wanted to give me. He…read moreabsolutely knows his stuff and you would be a fool not to hire him on your home insurance claim, he will take care of everything from a to z. I am so glad I called him!!

From the owner: Free Claim Review. Don't trust our insurance company's adjuster. Contact us for a free claim…read morereview. You are most likely entitled to more money on your property claim.

If you've had a long and complicated claim process call counterclaimpa. They handle your insurance…read moreclaim for storm damage/leaks.

From the owner: Damage to Roofing system, Roof decks, Interiors Caused by…read moreLeaks, Theft/Vandalism, Fire/Smoke

James completely disappeared and left me without any options to settle my claim. It's been 2…read moremonths since I've communicated with him, except for when he replied to me here thinking i was a new prospect. Mail to his stated work address was returned to me. Working with TDI and hired counsel to remove him from my claim.

Beware if you are considering hiring James Nichols of Bulldog Public Adjusters. I confirmed with…read morethe Texas Department of Insurance that Bulldog Public Adjusters' license expired on June 16, 2025. Yet, after this date, he continued to act as my public adjuster on a claim with USAA, at least maintaining the appearance of representing me and invoicing me--all while failing to take any meaningful action on my claim. For weeks, my emails, calls, and texts went unanswered. His delays caused my house fire claim to stall and cost me thousands in additional housing and storage expenses. When I finally asked him to return funds I had paid him, he admitted his license had expired but refused to refund any money. I am in the process of filing a formal complaint with the Texas Department of Insurance. If you're considering hiring a public adjuster, I would encourage you to check their license on the TDI website. Operating as a public adjuster without a valid license is against the law in Texas and can constitute fraud.

The cleaning technician arrived on time. He was very accommodating at professional. Hey survey the…read morearea that had to be cleaned and provided a fear and economical price to do the job. Make sure any extra spots were well treated. Was very quick and efficient and make sure that I was happy with the results.

Hired them to do all carpeted areas in the house! So happy I did, Fidel did an excellent job. The…read morecarpet looks brand new, many small stains are gone and it smells fresh.