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    Ask the Community - The Clark

    Review Highlights - The Clark

    Batista was very concerned, as he had received the flu shot - but his symptoms really looked like the flu.

    Mentioned in 4 reviews

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    Robin Tong, MD

    Robin Tong, MD

    4.3(6 reviews)
    1.1 miEdgewater

    Dr. Tong and his staff are the best of the best. Every…read moreissue, concern, and thought I have had in every appointment was heard and considered. Whatever I have needed, was done for me in a timely and professional manner. The whole team is personable, professional and truly care about you as a human being. Medications are always sent in to my pharmacy on time, and they take care of everything for me to the best of their ability. I truly wish I had them in my life longer than I have. I don't see myself going to anywhere else, nor would I like too. Sanela has been there for me since day 1. Whatever I needed - medications, paperwork, documents to be faxed, and she's always timely to call me to remind me of my appointments (everyone knows how much I need them). I truly appreciate everything they do for me as I'm sure their other patients are too.

    Just when you thought you found a caring doctor....his staff not so much. I went for an appointment…read moreand was treated with little compassion and understanding for being 3 minutes past the 5 minute wait time. I asked the receptionist to please reconsider as I had been traveling from Elk Grove Village and she ignored my request completely. Her lack of empathy says volumes of how she treats his patients. Sadly, I am now in search of a new doctor. His support staff are who we as patients encounter at first glance and should do more to accommodate patients. I also work with patients, hospitals and doctors in my profession and this is not how you treat people.

    Advocate Medical Group - Advocate Family Practice-Ravenswood

    Advocate Medical Group

    2.5(119 reviews)
    1.0 miRavenswood, Lincoln Square

    Years ago I complained about coughing in the mornings and after dinner. Dr. Lamaster had me do…read moreannual chest CT. The second year the CT showed a gallstone. The coughing progressed into choking, gagging and recently trouble swallowing. After the coughing complaint, I reported random diarrhea, which was dismissed. Then I complained of vomiting. For years my symptoms got worse. Finally the vomiting was so bad, I insisted on seeing a surgeon. The gallstone that was documented on my medical records years prior turned into Chronic Cholecystitis, which can be life threatened. It can also lead to Pancreatic cancer, from which my mother died; she too was undiagnosed for years. Advocate Ravenswood let me suffer for years and harmed my long term health. This is not the only undiagnosed issue. Dr. Mikesell and Dr. Lamaster both dismissed my complaints about cognitive dysfunction for years with repeated complaints from me. The dysfunction now seems to have been caused by seizures. Two head injuries are in my medical records and they dismissed me and never followed up. Negligent or incompetent? Does it matter which? Also I rarely saw Dr. Lamaster. His residents were the only appointments I could get. One told me that I did not need to check my blood sugar... I am diabetic. Another put in my medical records that I had high blood pressure, which is incorrect and caused me problems with the anesthesiologist prior to gallbladder surgery. I have many other more examples of incompetence but individually they do not seem important. However, when a medical practice has consistent mistakes and the residents do not read your chart, they put your life at risk. Chronic Cholecystitis can be life threatening. It inflamed my pancreas and liver.

    I'm a little shocked to see all the negative reviews! We've been visiting this doctor's office…read moresince my son was born back in October and have had nothing but positive experiences. The building is bright and welcoming, as are the folks working the front desk. I also appreciate how clean it is. Our Doctor, Dr. Serrano, has been absolutely wonderful. From the jump she's always expressed genuine excitement to see us and our baby. We feel so comfortable and confident in her care, she really eases any worries we've had as we navigate parenthood! I've called the help line more than once when I've had questions or concerns and there is always a doctor ready to assist. So far, I'm really impressed with all experiences I've had here and want to thank them for keeping my baby healthy!

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    The Clark - obgyn - Updated May 2026

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