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    The Cleaning Authority - Bellevue

    2.7 (32 reviews)
    Closed 8:00 am - 6:00 pm

    Services - The Cleaning Authority - Bellevue

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    2 More Services

    Deep cleaning

    Move-in or move-out cleaning

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    They had just vacumed this carpet! Standards you should not have to pay for! No pride or quality in their work, shocking!
    Julia R.

    Long post but if you are considering using this company... please read!!! If I could give zero I would! When I walked in the door after work, knowing the cleaners had been there all day, I was excited to walk in and see a clean house, for it to smell fresh and to sparkle! I wanted to be grateful that I made the right choice in hiring this service, especially after we had been wanting to do this for years, two parents working full time, plus two special needs kids, we needed the break and knew this was something that would greatly help our family. Boy was I disappointed! Bottom line, if you want lazy, slow workers who charge by the hour, who need to be shown how to clean and who think that a mediocre job is a job well done then this is your cleaning crew!! After 6 hours of the most woeful service, I straight out asked them to leave! not only were they wasting our time, we could not afford to pay what was going to be a well over $600 Bill for a clean. Not to mention by this stage the house barely looked touched! (Please note that this is for the initial clean, they always take longer and cost more, in our initial in home visit including walk around they quoted us 3-4 hrs) 6 hrs later and so much had still not been done... it was a total joke! The gave us some hope as they wanted to make it right. The next day they sent out a second crew of cleaners to finish what the other crew started! However they cleaned the same things that were done on the first visit, the company had forgotten to pass on any form of a work order and they thought they were out here for the standard 1.5hr maintenance clean!! The floors had still not been mopped, the carpets were vacuumed apparently by a blind person (see below pic, they had just told me they were finished up stairs, this is what I found in the kids toy room), the trim, kitchen cabinets, stove front and the list goes on had not been cleaned! Plus all my decor had been changed around, can you not dust and just put it back? Really it is disrespectful to redecorate! Did I mention the part where my husband had to show them how to clean a shower screen! There was just so much "wrong" about our whole experience! Also, the cleaning products they used where in blank bottles, it's there "own product". Leaves a sticky residue over everything as if they were using a watered down dawn solution. There was no chemical smell which was great, but a hint of lemon or something to say clean would be nice! Oh did I mention I found all my cleaning products out in the bathrooms, so much for providing their own! At the end of the day they cut our bill in half to just over $300 and apologised for the terrible service, we had their quality person come out and inspect twice during the cleans, we could tell she was not happy with the job however she did not stick around to see that the job was done properly either time! They can not clean, the communication was terrible between staff, it was a WASTE OF TIME AND MONEY, and totally stressful!! Needless to say we asked for our key back!

    Immediately after a "deep clean" of the bathroom. So dissapointing.

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    9 months ago

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    7 years ago

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    9 years ago

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    5 years ago

    Too busy to book, apparently. Wasted time with estimates, then vanished. Other cleaners came instantly and cleaned.

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    15 years ago

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    12 years ago

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    9 years ago

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    Lisa G.

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    7 years ago

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    10 years ago

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    7 years ago

    My last two cleanings by Bre and Johnna were fabulous. They went the extra mile. My house has never looked better. Big thanks.

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    7 years ago

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    8 years ago

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    10 years ago

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    15 years ago

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    Ask the Community - The Cleaning Authority - Bellevue

    Review Highlights - The Cleaning Authority - Bellevue

    My last two cleanings by Bre and Johnna were fabulous.

    Mentioned in 2 reviews

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    Pristine Eco Cleaning - Study was not vacuumed or tidied at all.

    Pristine Eco Cleaning

    (5 reviews)

    They have provided well rounded cleaning for a couple months now. They are always very punctual and…read morethorough.

    I am confused as to what happened with our cleanings since PEC has such high ratings. Lynn the…read morescheduler is great to work with and is very responsive and sweet. Our experience with the cleaners however have been disappointing. For the first cleaning (an initial deep clean), the cleaner did a decent job upstairs but didn't do a good job in the kitchen. There was still heavy dust on the cabinets and above the fridge, and the sink was untouched and the grime was still present. When I asked Lynn about this, she said if there are dishes in the sink, they don't touch the sink. I guess this could make sense but we've used cleaners in the past and they would put the dishes in the dishwasher for us and clean the sink so I thought that would be the industry standard, but it's not for PEC. I was also surprised that they only sent 1 cleaner for a deep cleaning when the consultation sounded as though they would send 2. Our second cleaning the following month with Julianna went much better and she did a fantastic job. I asked if Julianna could be our regular cleaner, which Lynn agreed to, so I was very surprised at how poorly our house was cleaned the 3rd time around. 2 out of 3 bedrooms looked untouched. In my husband's study there were shreds of paper on the carpet and nothing had been tidied. In my son's rooms the beds were unmade and nothing had been tidied. I should mention that I make an effort to "pre-clean" the house so that the cleaners can actually clean surfaces and not have to spend time tidying clutter. My kids' bathtub was not cleaned well and there was a ring around the tub and mildew under the toilet ring. It looked like the cleaner just wiped down the fixtures and counter but not much else. When I spoke with Lynn to find out what happened, she said there was a miscommunication and she thought there were instructions not to clean my husband's study (I never said that) and that they don't make beds that they can't reach from the ground - but my sons' bunkbeds are from IKEA so the bottom mattress is literally on the ground and the top bunk is at arm level. If PEC admitted that the cleaner just did a bad job that would have been one thing but I didn't appreciate the excuses that the cleaners were just doing what they were instructed. When I contacted Lynn she offered a re-clean but this isn't ideal for us because we have been having to stay out of the house for a couple hours after school when the cleaners come (their arrival window is 12-1 for us) so I asked for a credit for our next cleaning instead. Lynn said she would find out if this was possible but there wasn't a response after 24+ hours. But after more consideration, I didn't want to continue our cleanings with PEC since 2 of 3 of the cleanings were not done well, and instead of admitting fault, excuses would be made on why things weren't cleaned.

    The Cleaning Authority - Bellevue - homecleaning - Updated June 2026

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