Glad I read these before letting these people do the work. Met with a representative over two weeks ago. Representative showed up early for the appointment and left before the scheduled time for initial walk through. Call office and the Representative came back. Waited, waited, and waited for the first cleaning. If this is how a potential customer is treated I can't imagine it getting any better if I would have let them start. I'll be contacting corporate. This franchise needs additional training on company policy. read more

Ashley has been awesome! I can tell when Ashley cleans my house because there's such attention to detail. She really takes pride in doing a good job. Ashley, we appreciate you and thank you for putting up with Cooper and Ruthie! Also, Amy, Danielle, and Brittney came to my house last week and it was SPOTLESS. They did awesome! Thanks ladies:) read more

This was the biggest waste of money during my move. I have no issue with hiring someone to do a service for me. However, when I hire a company to do a service for me that I have to DO OVER MYSELF...it' is a waste. First of all, you fill out a questionnaire on their website asking what type of cleaning is needed. Then they ask if this is a recurring or one time clean. Then there is a list that you indicate with a check-box as to what you want cleaned. When you submit, a message appears telling you that someone will contact you. Then you WAIT....and WAIT!!! So you go back to the site and fill out the same form again and get the same result. I then went to their website and phoned them. My information was taken and I was told that someone would contact me. Well, Leah did contact me and found my online form. She then went on to tell me what their company DID and DID NOT do. So what is the purpose of the form when you put a check on "Clean Oven" and then then tell you, "we don't clean ovens." Then they take a deposit, give you an ambiguous time slot, show up early but start charging you from the time they show up and NOT the time they started cleaning. Then they leave without allowing you to inspect their work and leave a bill on your house for additional costs. THEN...you see that the charges have already been assessed to your Credit Card. When you call them to inform that the job was not done well...they do not return your phone call. The telling fact is that my Real Estate Agent went into my house just as the "Cleaning Authority" was leaving. He asked me what the name of the cleaning company was so he knows who NOT to recommend. read more

I have been using this company for over a year now and I am happy with most of the crews that have been sent out. This week, It was Rachel & Katelyn. The girls left the house clean as expected. they were pleasant and efficient. I am usually home when cleaning is done. The company works around my schedule, which varies from month to month. I had requested that only non smoking crews be sent to my home, and they have complied with that. Only once did a crew member reek of smoke, and it's never happened again. ( no one has ever smoked IN my house, but a smoker carries the smell in their clothes and hair). Nothing worse than a clean house that smells of smoke. read more

I used this service from July to December of this year and just canceled because I couldn't take it anymore how awful the cleaning was. If you are looking for ok priced very average surface cleaning than by all means hire this company, they do have great command center response and flexible scheduling. However, the cleaning is bad, they claim they do a rotational deep clean however these are all the items that were never touched once in my home: -toilet base -floor where anything was on top including a trash can, couch, table, tv console, any light, bed -underneath kitchen island -kitchen island Shelves -nothing was ever dusted that wasn't a large flat surface, all other items were untouched -window sills never dusted ever -baseboards barely wiped dust alway left -dirt left consistently on the floor and mopping very poor -outside of refrigerator never cleaned I could go on. But overall not good at all. Should never have let them clean as long as I did. You shouldn't need to tell a large cleaning company how to clean. read more

I have used Cleaning Authority for over 4 years now. Hillary and Sam are my usual cleaners along with Ashley and Sandy as fill-ins. Are they perfect? No. No cleaning service is. Do they clean the floors, bathrooms, countertops, kitchen, basement, etc. to my satisfaction, absolutely yes. I am very grateful for this team to help me keep a clean house when I travel so much. Thank you and keep up the good work! read more

The Cleaning Authority has been coming to my house for about a year now, and I continue to be very happy with the service. My team -- Ashley, Sandy and Sam, team # 10, are terrific. Highly recommended. read more

they give you a time range because of reasonable things they can't control like traffic etc... then they get there after said range. when I'm given a time range I assume they consider all the variables and even put in to account reasonable unexpected variables. two girls get here 30 minutes after the ranged time then two more girls arrive 30 minutes later, but they start counting the time from when the first two girls arrived. in addition, they say they do deep clean and move in/out services. i wanted a move in services and since it's a big house I told them not to worry about the office, one of the rooms, nor worry about inside the cabinets. simply to focus on the main bedroom and the kitchen. specifically inside the oven and the fridge. from the double oven they cleaned the bottom one and left the top one with dried soap. the fridge was completely left untouched. rest of the house the windows and mirrors were left more dirty than they were. Hey tho they left pretty vacuum lines on the living room. look I have cleaned houses before it's hard work but when you get paid by the hour and have clear instructions on what are the focus I expect those to be the first things done or atleast have them done before they leave. I called about this issues the next day since I got home late that day. they wanted to charge me for things they forgot since it's extra time. it is not extra time. anyway I'm addition my microwave has not been working since they left which is a nice plus. if you want unpredictable times and unmatched hourly charged well this is the place. the job won't be done but you can say they took 2-4 hours doing the floor and some carpet read more

A neighbor recommended me this company since her friend was happy with their service. The owner of the company came for an appraisal. He was punctual and gave me an estimate after we toured the house of about $160 (2.5 hours of work for 2 cleaners). I asked for a lower price but the owner stated that it would be in my best interest to pay the stated amount because a well-compensated worker does a better job. I set up an appointment for a month later at 8:30am and left a key for the cleaners. When I came back, the house was clean but even though I paid for a deep clean, it was nowhere close. My hardwood floor, which makes most of the house, was swept but not washed. The top of the fridge wasn't cleaned, and some spots all around the house were as dusty as when I left the house, such as the stairway, desk tops, etc. Also, when I came back at around 10pm, I found both my air conditioners working though some windows were open, and one of my shade strings were tangled up badly. Took me about 5 minutes to untangle it. In addition, a few dozen flies got into the house because the windows were left open (even though I have screens) and some remained two weeks later. Still, the worst was yet to come. I called the company to make the payment and found out that the cleaners worked for 4.5 hours! that is almost twice than the estimate and cost around $285. Take into consideration that I have a house that is barely furnished and I usually only sleep in the house because of a very busy work schedule. I am also a clean person and there is no way I dirtied up the house so much in a month to make them work almost twice the estimated time. If I knew it would cost me this much, I would've cleaned the house myself (would've probably taken me less the 4.5 hours) or at least opted for the biweekly and cheaper option. Overall, I paid almost twice the estimate for a mediocre service. Could've done a better job in less time and wouldn't have to untangle cords and deal with flies. Wish I never used their service. read more

Rachel and Katelyn have been cleaning our home for over a year now and consistently do a great job. It puts a great smile on our faces to come home to a sparkly clean house. On the odd occasion that we are home for the cleaning they are always friendly, smiling and happy to work around us. read more

We've been customers for over three years and Team 12 with Kelly & Aurora are the best we've had since Leah went into management. All in all, quite happy with the service. read more

We've recently started using this company. So far, decent results. The crews that have come have been helpful and have worked around my "work at home". Look forward to a continued good working relationship! Good job, team #10! read more

Horrible. The first clean was suppose to be a detail on the bathrooms. The toilet was left dirty, didn't even bother to use a toilet brush on it. The splash guards on the shower door were not removed to be cleaned and were visibly dirty. The first crew out missed many spots dusting and skipped over areas. They washed 4 of the chairs around my table but skipped the 5th one in the corner. They didn't even bother to wipe down the half bath counter or many of the window sills. The mirrors and windows were also streaky and half cleaned, you could see the drips from the cleaning solution that had dried. After seeing a few issues I caught them outside and asked them to come back in to fix the job. While they were redusting I touched behind my kitchen sink where there was visible dirt. I told the young man to which he responded, "sometimes we miss stuff when we both do the same area." To me this isn't a valid reason to not clean an area. I was also told they did not have to clean all the items I found. I found that hard to believe since they showed up over 3o minutes early with no phone call. While the second crew did a better job things were still not as clean as expected. When I called today I was told the second crew was suppose to go over the bathrooms again which didn't happen based on the fact that the toilet and tub doors were still very dirty. There were more issues but I think this review contains enough to show what kind of work this company does. read more

Re-hired them after they broke my shower handle and candle (mistakes happen). However, the condition they left my home in this time around was NOT a mistake. I signed up for bi-weekly service and I paid $109 for my initial clean, and let me tell you, it was MAYBE a $20 cleaning job. Said they couldn't clean my shower door because of hard water stains. We don't even have hard water and the soap scum whipped off with my finger. Did not clean in corners of rooms, under beds, did not wipe down ANY door frames, pic frames, oven, fridge, patio door wasn't even touched, door track not vacuumed, dust remained everywhere, NO blinds were cleaned, NO window ledges whipped, etc. I guess listing what they DID do would be faster....whipped my living room tables and kitchen counters, half-a$$ cleaned SOME of my bathroom, left dust globs all over my floors, and took my $109 and probably sat on my couch and watched TV. I could have done that myself in 30 minutes after work, and kept my money. For the record, I did not let them attempt to fix the issue because I don't need anything else broken in my home, or my money basically being thrown in the trash AGAIN. Don't waste your time. read more