We've used The Cleaning Authority for several years now and couldn't be happier with the work they do. If we have a problem or request they take care of it quickly. You won't go wrong using them. read more

Lost original key I gave them tried telling me they were giving the wrong key even after they used the key to enter and clean my home Previously. I'm a monthly customer, cleaning my house on mondays when I asked if it could be switched to a Thursday or Friday the weekend before I get my kids at first it was yes then it was no and it was no because I'm only a monthly customer. The cleaning was ok last time they cleaned they didn't clean kitchen sink and backsplash I didn't mention it. Poor customer service, poor communication, I never leave reviews but this is the truth. Cancelled service plenty of other home cleaning businesses besides this one. I'd advise not using these people. read more

I have been using Cleaning Authority for a little over 3 years and am very satisfied with the service. The staff is thorough, friendly and very dependable. I would highly recommend their service. Lisa U Fleming Island read more

After I wrote this review yesterday, I told Adam about it and he actually reached out to the company to let them know about this latest cleaning fail. They did get back to him and offer us a free $125 credit for a cleaning... so a star for good customer service and responding. read more

I hire The Cleaning Authority for a move out clean! I made sure they wipe everything out counters and frig, range. When I came back the next day, cuz the floors were still wet when they finished, only one set of drawers were wiped out!!! The out sides of the cabinets didn't even look like they had been wiped off. Finger prints still there. Both tubs had a dusty residue left on the tubes! The part that really pissed me off is they came with three person team and then called after two hours and wanted an extra hour! I gave it to them; now I wish I hadn't. I'm out $300+ for basically vacuum and baseboard dusting job! I thought about checking on them after an hour, wish I had! I was considering them for regular cleaning service ...well that option is off the table! read more

The wife and I have been looking for a reliable and thorough cleaning service with the attention to detail that we have come to expect. I'm happy to say The Cleaning Authority is both of these, reliably thorough. From the walk through estimate that they require before each new client, to the call ahead before the day of our appointment, I'm glad they have practices place to streamline the process of housekeeping. Kim was fantastic and courteous upon meeting her for our estimate and she briefly explained all that their service encompasses along with services they do not provide. The fees were clear and easily understood and well presented. Upon the day of our appointment, the cleaning ladies arrived within the window of our appointment. Yeah, I know, you're thinking cable guy when I say window of appointment but the company provides small two hour windows to best fit their schedule and being the awesome people and client that we are, we completely understand this, so please don't let this distract you from trying this company. Now, the results, I didn't catch their names as our ladies were all about the business and immediately on entering the home went to work which i greatly appreciate. I want to hire professionals that don't need to be told what to do and what we expect. That is what the estimate was for. read more

We had our house cleaned yesterday for our initial clean and to start weekly cleanings. I am ashamed at how dirty my house had become, but that's what happens when you have 2 Active duty parents, 6 kids and a new born. When I arrived home I was floored by how spotless our home was. I felt like I was coming home to a luxury suite. Team 15 did an amazing job. They far surpassed my expectations and paid some much needed attention to my whole house. I can't think of one detail that they missed. The fans, the floors, microwave, baseboard. It was such a pleasant way to come home from work. I have already recommended this company to my friends! Looking forward to having the added help to keeping our home clean, safe and comfortable for raising our family. Thank You Cleaning Authority! read more

I have used Cleaning Authority for years. I am very happy with their work. They are pleasant, thorough and dependable. read more

This service is mediocre, at best. The first few cleanings will be amazing and then it's downhill from there. They won't do half the things on the "list of things to do." The things that they do are half done. They specialize in vacuuming. They'll vacuum to make it look like they've cleaned. But, upon further inspection, you realize they've done very little. Save ya time and money and go with another company! read more

I'm here to make another great review! Team 1- Angelica and Lupe did another incredible job!

Started out fine, but when pressed to do what the owner promised in the beginning, they quit. Had to have them back too many times for what was blatantly missed. read more

Incredible! Super Friendly! Efficient and always trying to please. The owner is super involved and will handle any concerns!

I was quite satisfied with how they cleaned my house (some streaky mirrors but not too bad) BUT when I went out to my porch they had left a mess!! That's right, a mess! I get they probably don't clean the outside of the houses but they dumped everything they swept/mopped right outside my front door! Who does that?! Very unhappy. read more

I have been with The Cleaning Authority since 2011 and I am satisfied with the services especially the ladies that are assigned to my home. The team that is currently assigned to my home is exceptional. The cleaning is very professional and courteous. Thank you read more

I have had Cleaning Authority for a while now and, until recently, was very happy. However, in the last month, I have seen the service take a nose dive. I have had three incidents. I may have to search for a new company, sad to say. read more

I was hesitant to write about how awful this company was. I am always home when they come and have been through 5 changes to the teams they have sent to my home. The first team was great although after the initial clean they refused to even move a kitchen or dining room chair to clean under it. One of those girls quit. They sent a substitute. She never cleaned the bathrooms. They sent another substitute. She talked until their allotted time was up and didn't clean my kitchen. They sent another substitute. She broke things they have yet to pay for. They sent another substitute. She left my bathrooms undone and would tell the great cleaner twenty minutes before it was time to leave but had never done the touch up vacuuming or cleaned the bathrooms. Three days later my toilets were moldy. I complained to the owner. She told me she needed to stop giving me a break on certain rooms because my rooms were cluttered and they would now charge me more. So I stopped using the service in July. Three months later they have charged my account $100 they say I owe them, even though I was charged $75 and $49 on alternate weeks based on what they had to do. I paid for all those sessions. The owner promised to clean the shelves and chandeliers and the top of the higher furniture, but that stopped when he got hurt. I also used them to clean another house I own for several months, but they forgot to put me on the schedule. I used the Arlington branch for a declining friend and after spending 20 minutes on 6 different times and leaving the house unclean, three of us went to make sure they did it right. It took 4 people 3 1/2 hours. read more