This business is not professional at all. They canceled 20 minutes before my appointment and did not even bother rescheduling. They really need to work on their management. Would not recommend this business to anyone. read more

Scheduled a through, deep cleaning of bathroom, living room, kitchen. Smoker, so walls were needing a heavy cleaning. All this was explained to the office person. When girl arrived, a bit late, she had been told to "bring her gear and go clean...nothing about it being a more through cleaning. She showed up with one spray can of cleaner, Swiffer mop, vacuum, broom (no dust pan). She cleaned pretty well until spray can ran out. Had to finally call owner as office person had gone on vacation. He wired her some $$ to go get more cleaning product. She was gone about 40 minutes, ON MY DIME! I contacted owner, who was in Utah. He stated that he would get back to me on Monday.....Has not contacted me to date. Yes, I've called his number and left msgs. He was going to "work it out with us". Saturday we received an email invoice for the billing. *Office person failed to inform worker of job requirements.* Owner failed to get back to me; has not returned my calls. *Charged me for time when worker was chasing down more cleaning supplies. **This company has not turned out to be very reliable nor accountable. Suggest you find another if you want to get your place cleaned. read more

We had been with the cleaning fairy for several years and the people they sent to clean always did a good job. However, starting a few months ago the front office became unreliable. All of a sudden I am being billed every 2 weeks with out warning and daily emails if the bill isn't paid within 48 hours. I refused, I told them once a month like always. They changed their address and they did change it on their invoice but they didn't put out a separate massage bringing it to everybody's attention. I was being threatened that services would be withheld because they didn't have the check. They then went to the old address and there were 2 checks from us ( they had only complained about 1) and I believe there were checks from other customers as well. I received invoices with duplicate invoice numbers. I received another one that was double charging me for 2 of the cleaning sessions. These errors were corrected, but there were too many of them. The final straw was we were scheduled for a cleaning and the person did not appear. I called the office and no answer, just voice mail. I gave up, sent a text message telling them to cancel the account immediately and to send a final invoice. I have never heard anything from them. I have since learned that other people have had problems with their office and billing practices. read more