My absolute favorite jewelry store. Everything Rebekah designs is gorgeous, and the antique…read morecollection is perfect. I have purchased multiple pieces from the Northampton store, and I plan on buying more. I love everything they carry, and the women working there are incredibly helpful and sweet. I'm not the most delicate when handling my jewelry, so I unfortunately damaged one of my antique lockets. I brought it back into the store, and Rebekah went above and beyond to repair it, clean it, and have it back in my possession in no time at all.

I don't write negative reviews--in fact, this is my first--but I feel it's warranted…read more In early December, I met with a manager to design a custom engagement ring. I shared inspiration photos, discussed the style I wanted, and my modest budget. Over the following weeks, we exchanged many emails. I repeatedly expressed concerns about the ring becoming too large or gaudy and worried the stone size might not suit the delicate, vintage-inspired design. I was reassured that my vision was understood and would stay within budget. The ring was completed later than I had requested, as I had planned to give the ring to my partner while we were away for the weekend. Although I was disappointed in the change of plans, I let it go because I understand that sometimes custom projects can take longer than expected. While I was away, I requested a photo of the finished ring and was very surprised by what I saw. It was much larger and heavier than I had envisioned and looked nothing like the inspiration images. When I picked it up, I was told that the person I was working with hadn't realized the stone they sourced wouldn't work in the delicate setting I wanted. Had I known this beforehand, I would have chosen a different design--or not pursued a custom ring at all. After I shared my disappointment, Rebekah kindly met with me herself to discuss altering the ring. I appreciated her willingness to help and left feeling hopeful that the second version would better reflect my vision Unfortunately, when I returned in early March to see the redesigned ring, I was heartbroken. It was even further from what I had envisioned. I was so shocked in the moment that I paid the remaining balance and left without saying much. Everyone I've shown the ring to agrees the setting is awkward and poorly executed. The stone is beautiful, but the setting is heavy, unbalanced, and doesn't achieve the vintage aesthetic we discussed. Ironically, the first version, while still not what I wanted, was a far more attractive ring. Months later, the ring still sits in its box because I can't imagine giving it to my partner (or to anyone). I'm also confused how this represents the Rebekah Brooks aesthetic, which is what drew me to the business in the first place. What disappointed me almost as much as the ring itself was the response to my concerns. The final email acknowledged my disappointment but emphasized that changes had already been made in good faith and at the expense of the business and that this situation was unusual for them. To me, that felt dismissive. I understand custom work has limitations, and I wasn't expecting endless revisions, but after spending $2,200 and investing so much time communicating my vision, I expected a result that reflected the quality and reputation of the business. In my opinion, the final ring is simply not representative of that standard. The ring is a white sapphire stone set in sterling silver. I chose this stone and metal in order to remain within my modest budget, however, I believe that is an extremely high price for the materials used. I have been sitting with this for over 4 months now, because I needed to take some space from the whole situation. I've even wondered how I could be to blame for this, because that's what I tend to do. About two weeks ago, I reached out one last time to see if perhaps the store would consider taking the ring back for a partial refund and they could then reuse the silver and the stone. The very flat response that I got was that they do not take back custom orders and there was nothing more that the business can do for me. In my opinion, even if unhappy customers are rare for Rebekah Brooks, one unhappy customer on such an important purchase should be one too many.