I took my daughter in for a bag trim, not her first, just first here. I expected to have a good…read moreexperience since they are a kids place. I walked in and immediately noticed that it was dead and dull. The place was not clean at all and everything looked super outdated. The lady who took us back put my daughter in a regular chair. Don't you go here to put your kid in a cute kid car while they are entertained by a movie/TV show? I asked to be moved to something more entertaining and we did. I have to admit, that for the first time ever, my daughter was not happy about getting her hair cut, so it wasn't easy but these people are trained to deal with this kind of stuff right? Of course! Negative! Look at the picture I posted of my daughters hair. $ later we walk out with a jacked up cut, a balloon and a sucker. I'll never come back here ever again. I could do better myself

Cute place for the kids. It's bright and definitely kid friendly. Each station has the stylist own…read moretwist to it. Decorated with flowers or there name. There's TV ON THE STATIONS . Chairs or motorcycles to choose from to get your cut. The stylists all seem friendly enough .

Listen guys! I am very particular about my hair and to be honest Kaylee is the ONLY hair stylist…read morethat I feel confident enough to explain to her what I want without feeling the need to show an inspiration picture. And she hits the hammer on the nail every time! I like the fact that she will not do anything that will damage your hair. Instead (when you want something drastic) she will say it's a goal but it'll take [however long] to get to that goal without frying your hair. Just see for yourself - check out my before and after (this was my very first visit where she had to fix years of mistakes made by my last stylist)!

I had my nails done here yesterday and unfortunately the quality was very disappointing. The shape,…read morefinish, cuticle area, and underside of the nails were not clean or professional. I called after leaving because I was shocked by how they looked, and I was initially told I could receive a refund. I was later told they would only refund $20 because of card processing fees. I chose not to return because I no longer felt comfortable having them corrected there. Photos are attached.

I am visiting from NC and found Nina Nails to be a very friendly, family owned business. My…read morepedicure was immaculate and she took her time and provided great service. I will return here whenever I am in town!

Worst nail salon. They cut my cuticles all up and a couple nails are very noticeably crooked! They…read morecharged me 65$ I DID NOT leave a tip because I was not satisfied with the service and when I got my bank statement they charged me 89$ and when I went up there to confront them they had the nerve to say it was a 23$ tip and I told them I did not leave a tip because I wasn't satisfied with my service. They took it upon themselves to take a tip without my knowledge. They did give me the 23$ back after 20 minutes of going back and fourth with them highly do not recommend this place!!!!

This was the worst manicure I've ever gotten in my life, and I say this as someone with a 10yo who…read moreis really into painting my nails. When I pointed out how bad the nail shaping looked, I was told to apply cuticle oil. When I pointed out that the paint looked uneven, I was told to apply cuticle oil. Dreadful.

Tina did very well on my nails. She was very kind and sweet, along with the front desk I enjoyed my…read moretime there and most definitely will make this my go to for future nail services. Highly recommend

Apparently the only way to get this places attention is to leave a bad review. I have been coming…read morehere for 5 years religiously to get my nails done and at my last appointment I have never been treated so poorly by a business. I am very saddened that I am going to have to quit coming here because I was always very pleased with my nails but I refuse to give my money to a business who does not appreciate their customers. At my last appointment they double booked and my appointment was skipped over I had to wait 45 minutes for the other person in front of me to be finished. I nicely asked the young blonde girl at the desk if I needed to come back and she was SO SO RUDE!! When I went to pay she wouldnt speak a word to me, wouldn't tell me the total or anything. On my way out I told her thank you have a nice day twice and she still couldn't respond. I also sent this place an email and no response of course. After reading other reviews not shocked they ignored me also. This is a terrible way to treat your loyal customers. I will take my business somewhere else who appreciates my money. All of my family members are also not coming here anymore after I told them how I was treated. here is their response to me on Google. How unprofessional ,petty and defensive: i Ally, Thank you for taking the time to share your feedback. We're truly sorry to hear you left feeling disappointed--especially after being a client for so many years. We value your loyalty and the support you've shown us over that time. We do want to clarify a few things so the situation is fully understood. On the day of your appointment, our team did experience a scheduling challenge that caused an unexpected delay. While we always do our best to prevent double booking, on rare occasions it can happen, and we sincerely apologize for the wait you experienced. Regarding your interaction with our front desk staff: our team member recalls the exchange differently and felt that the conversation became tense after she attempted to explain the delay. We certainly don't want any guest to feel unheard or disrespected, but we also ask for the same courtesy and patience toward our staff when unexpected issues arise. Our team is human, and they work very hard to take care of every client with kindness. We also did receive your email, and we're sorry you didn't get a response in time, that's on us, and we're addressing it to ensure better communication moving forward. It's disappointing to hear that one difficult experience has overshadowed years of positive visits, and it truly saddens us that you and your family no longer wish to return. We genuinely wish you the best, and we're sorry

If you don't have patience, don't go here because they take their time to do it right & perfect!…read moreVery reasonably priced and the staff is so wonderful. They feel like family to me and have been going to them for years. Love this place!!

Dirty facility and employees were very disorganized and somewhat rude. Nail broke within the first…read moreweek of having it done definitely would not recommend.

Great service. Mike was great! Clean. Organized. ......................................read more

I chose the $40 pedicure mainly because I do not like the scrub. They specify massage time of 6…read moreminute for this service.they do not even go under your nails. 4 1/2 minute massage which is actually just a lotion application. I asked her to round the edges of which I have one toe with a spike. Worst experience in the 5 states I travel!

I live in Lexington and have made the decision to drive "all the way" to Wilmore just to have my…read morehaircut at this location. The people are friendly. While waiting one day several people walked in for various reasons. The scene was something out of an 80's sitcom. Friendly people, competitive prices and excellent service.