We needed a new kitchen faucet replaced and Scott is amazing! He was quick, professional and…read morethorough. He even recognized a pipe that he had previously installed from a couple of years ago. The team here is fabulous, and Scott is the best. Thank you!

We have used On Call Plumbing for years and their expertise and prompt service have saved us many…read morethousands of dollars over the years. They have done many small and medium jobs for us ,but an example of a big job would be when they rebuilt our AC unit for a couple thousand vs 20K cost for a new one.

We requested servicing on our old gas furnace for forced hot water heat and our newish water…read moreheater. The technician was prompt polite and professional. He explained several potential issues for future reference and was a pleasure to work with. We definitely recommend their services.

Fast reply great service ! Here under one hour.. Checked the…read morerest of the unit was running properly before leaving.

I'm almost happy my furnace broke down because if it didn't I would've never found Superior Co-op…read more The owner came over that day when most companies said they couldn't help me for 5-7 days. He started the furnace found what was wrong and we fixed the problem. In addition to that he advised me on the future of heating and cooling your home by converting to renewable energy which I will be doing in the distant and near future.

We just had our first service call with Superior Co-op for our Propane Fireplace. Excellent,…read morefriendly and courteous. So hard to find these days. So thankful to have a trustworthy Company we can call on and recommend to others.

Old gas water heater was on its last leg, and started to leak like sieve. Submitted request for…read morequote, and it took less than an hour for Jimmy, the owner, to respond. I wasn't sure exactly what type of replacement I wanted; tank less or traditional. Jimmy was upfront and honest with all the options and explanations. I really appreciated that, and it helped me make a decision I was happy with. My old natural gas tank heater was 40 gallons. I always felt there wasn't enough hot water even with just 3 people in the home, probably because it was supporting a 3 story brown stone. Jimmy found a nice 50 gallon one, and scheduled next day installation. His team was on time, courteous, asked for water shut off location, and began the install. I was upstairs doing work. Couple hours later, he let me know it was all done and walked me through the work and the new electronic gas and pilot control unit on the new system. He even installed a new ball valve and gas valve at no extra charge. I've used other plumbers in the time I have been up here, and never have I had the exceptional customer service, quality workmanship, and cost effectiveness that J2 plumbing offers. They are my go to for any future heating and cooling work. Highly recommend J2 for any heating or cooling work you need. They are a top notch outfit.

I had an appointment with another company but wanted something sooner. J2 came within an hour and…read moreimmediately fixed the issue for heating and found a problem with the corrective action for air conditioning. Johnathan was extremely personable and professional. I am extremely pleased with their service and will use them again when needed.

This was by far the worst experience with a plumbing company I have ever had. For background, i…read moreused to be a plumber. My wife called these people for a clogged kitchen sink. Their tech showed up, and proceeded to try to plunge the clog, despite being told that we have tried that. He then left to get a snake. He came back with a 1/4" 15' hand crank snake that might as well have come from fischer price. A plumber going to a clogged line call without a snake is just about the most idiotic thing i had ever heard . . . or so i thought. By this point, i was on a phone call for work when i hear blood curdling screams for help coming from the basement. This genius had decided to cut a hole in the pipe (without talking to anyone) and was trying to catch the drain water with MY bucket while standing on MY step stool in my finished basement. He then tried to tell me that he had to cut the hole, because his 15' snake couldn't reach the clog. He then claimed that because there was grease in the line, the whole line would need to be replaced, which couldn't be done until the next day. He wouldn't leave without getting paid and promised to send me an estimate to replace the line. To sum up, they demanded $330 for doing absolutely nothing, except making a mess and cutting a hole in my pipe. The next morning, i called because i had received no estimate. I was told that it would cost $600+ to replace the pipe, and that i would be charged a cancellation fee if i refused. Instead, i called a real plumber who came with a real snake and had the drain cleared inside 30 minutes. That and repairing the pipe cost less than what Burnell had charged for nothing. These people should be arrested. Except wait, they already were. https://www.timesunion.com/news/article/Owner-of-Hudson-Falls-plumbing-business-used-17380012.php

Recent services with Burnell's Plumbing have resulted in poor customer service. I had two…read morescheduled appointments in which after more than 3 hours past the appointment I called to determine the status of my scheduled service - only to be told there had been a change in schedule and I would need to be rescheduled. I generally don't mind being rescheduled but pro-active communication so I am not left waiting for technicians would be nice. If they are holding a 50% deposit on work, I would expect bettter communication with the customer on scheduling the service. The technicians while friendly and polite, have been inexperienced, resulting in small mistakes I don't feel are appropriate to deal with when paying for service. Including missing thread seal and forgetting to turn water supplies back on after service. Would not recommend.

We contracted Billington to do the plumbing when upgrading our bathroom. He does not give…read moreestimates, but we relied on the recommendation of a friend who had used him for some work. The work was OK, but our general contractor had to compensate for some things he didn't do. Billington's time at the house was a little over 12 hours, but the office billed us for 20 hours. We asked for an explanation and the response was that they have time at the supply house getting materials if they are not at the job location. We felt that the rounding up of hours, the number of hours at the supply house getting materials, and the number of hours listening to stories about the Billington's change in diet are excessive. It's great to hear that a change in diet has improved health, but it's not worth several hundred dollars.

When I hire a plumber I expect them to assess the job at hand and advise of any remediation needing…read moreto be done before the job begins. We recently replaced a piece of necessary plumbing equipment. All appeared status quo with no issues. A month later, on a trip downstairs to a seldom used storage room beneath the new fixture, I find we've added a 'swimming pool' - a flooded mess of ruined paint, sheet rock soaked requiring a tear out down to the studs. A call to Billington, the contractor who'd handled the install, was met with not, "We'll be out right away!" But a promise to come by in a few days. Upon arriving a few days later, we were told they didn't have the right tools to address the situation and would be back. Four days later having heard nothing we had to call again. Once again, several days went by until they were able to come out. At that time, it was denial city - it became the house's fault due to it's "age"...and it was the existing piping that was now, "outdated" and "should've been replaced" before installing a new XYZ...As we had been hanging around, waiting for Billington to come back out and address the situation, we had called in not only a handyman, but another local(see my other reviews) plumbing company to take a look at this situation as we weren't sure Billington was ever going to return. We were advised, that there was nothing wrong with the existing piping, and it appears that the problem was installation using the incorrect parts. I get it - mistakes happen, and had the response been a prompt, " we'll take care of it" I would've been not only impressed but more than willing to hire them if needed in the future. And while they did correct the issue, they were bold enough to suggest us filing a homeowners claim for the ancillary damage and made no offer to pay for the repairs to the sheet rock, woodwork, etc. So we'll be footing that bill as well. Lesson learned!

I paid $300 Three hundred dollars to have a kitchen faucet replaced. the guys were here for less…read morethan an hour. I had to buy my own faucet. This company robbed me of my hard earned money. In total $414 for a faucet. Very disappointed customer who will never use this company again.

Very happy with the work they did Fair pricing will use them again The Quality of work was good…read more and value was top of the line

These guys are amazing! I found Bell Energy Systems Team on Yelp when I was searching for companies…read morethat could replace my 20yr old furnace and AC. Let me give you a quick background: Since this is my first house and my first time replacing the furnace and AC, I wanted to get 5 different quotes from different companies around Saratoga so I would have plenty of choice. I got the exact same story from each company - they would come in to my house for 5 minutes, look at my furnace for a second, then they'd leave and I'd get a quote to my email like a week later...then I'd never hear from them again. I felt like this was as "good" as it got - no one really cared about my business and I would be stuck with trying to find the "least horrible" company. Then, I contacted Bell Energy Systems and everything changed. I worked with Nick at Bell Energy - he was incredible! I called him to ask for a quote and within an hour he was over at my house walking me through what I should be considering. He took extra effort to explain all of the options I had, why going for the ultra-expensive units was a waste of money, and helped guide me to the perfect unit. Before I decided to sign the contract with Nick, I emailed him about 15 different times and he replied back within a hour or two (even at night and on the weekends) - amazing responsiveness!! Nick's pricing was ultra-competitive and he ended up giving me the best price by far! I got the exact brand and unit I wanted for a price that I couldnt believe! When the install day came, Nick and his team were here right on time. They were incredibly professional - I have a newborn baby and his team make extra effort to be quite so they wouldnt disturb the baby when he was sleeping. They left the basement cleaner than how I had it before they arrived and they were done quite quickly. Nick took me downstairs and showed me everything they did, what I should be aware of, and how to ensure everything stays in top condition. He even gave me the install guide (100 pages), with his highlights throughout to show how he tuned the system - WOW!!! After the installation my wife had a question about the system and Nick came over the next day to show her how to configure the thermostat. Hiring Bell Energy Systems Team was by far the best decision I could have ever made. I got exactly what I wanted, for an amazing price, with the best customer service (pre and post sale) that I have ever received. To make a long story short, you owe it to yourself to call Bell Energy Systems - you wont be sorry!!

We were very impressed by Nick Bell and his personal approach to resolve the heating problems we…read morewere having with our older system. When his employees needed assistance, he came right over and was able to correct a long time problem we had learned to live with for the last few years. Now we have a home where the temperatures are very equal and comfortable, no more cold rooms. Best of all, we did not have to buy a new system. Louis & Elizabeth Sterling