Stayed here in July/August 2013. It was an ok hotel. We actually got a deal through one of the late booking websites, ad I think the room we were given was as a result of this. The bed was two single beds pushed together, but nothing was put accross the mattress to make it any more comfortable. So whilst in theory we had the double room we booked, we ended up in seperate beds as the point in the middle where they met was obviously lumpy and uncomfortable to lie on. The quilt cover didn't fit over the quilt either. So they tucked half the quilt uner the mattress to hide this fact. Just cheap shortcuts. There was a hole in the netting at the window, which for a ground floor room facing a car park was really inconvenient. We ended up having to keep the curtains closed. But, the room itself had no main light. The room has two bed side lanps and a large lamp, which with curtains constantly having to be drawn left it very awkward trying to get ready, as quite simply it was very dim. The bathroom, or ensure as was advertised on their site was Infact outside our room. So the set up was, we had a door in to a mini hall, which then had three unlocked doors, one leading to a bathroom, the second to our room and the third to a conference room. This didn't particularly bother me until the second and third day of our stay when said room was occupied. I was constantly on edge that they were going to walk into our room by mistake. So that's the room. Now on to their service.
They offer a lunch buffet, my partner loves buffets and roast dinners so I was dragged along. It was terrible. Over cooked, soggy food. The set up and service was really lacking, there was no one there to provide instruction and we had to actually run about to find someone to pay. I would imagine a lot of people just eat and leave. It wasn't worth the money.
We went to the bar the. The following night as they sated they provide in house entertainment. Whilst the singer himself wasn't bad, it just didn't fit the hotel. The bar is a lounge, bar, restaurant all in the same place. So you have dim light and bright light areas, couches and tables and chairs, people eating their meals, men watching sports at the bar and then some man singing at the from. I just didn't get it.
On our last night, the weather took a turn for the worst, and despite this hotel saying it is located close to eyre square, it is Infact a good half hours walk away. There are buses but even that stop is. Good half mile down the road. Anyway, we decided to eat in the restaurant. Hoping cooking to order would be a better choice. We opted for a starter which was ok. We then sat for 50 minutes whilst te staff cleared every empty table around us bar us for our table to be cleared and main to arrive. I ordered the burger, which I can hand on heart say set in the grill for the same 50 minutes our empty starter plates sat on our table. It was black, hard, crunchy. Completely Inedible. How they thought that was ok to serve is beyond me. I ended up taking the burger and setting it in the middle of the plate so they could witness what they tried to call food. It was disgusting.
We ended up just paying, leaving and going elsewhere. I am not one to complain, I don't like it. I so however review and remove my custom. I feel this is how to best deal with unpleasantness. In hindsight, I do wish I had of asked for my money back for that meal.
I would not stay here again. The check in staff seem nice but we only seen them twice for about 5 minutes.
All in all not a good hotel. To think the actual coat of this hotel for the three days we stayed there would have been £500 had we not got it on discount. That would have made me cry. read more