Worst experience ever, couldn't wait to leave.
If you like going to hotels to be told to "Shush" before 6 p.m, go straight to bed when you arrive, don't speak, don't watch TV and not move around a lot, then this hotel is certainly for you.
As a very frequent worldwide traveler, I can safely say I have never experienced this type of attitude and manner in which guests are dealt with at this so called "hotel". We had checked in no more than 20 mins and I was returning some calls to my clients when we received a call to our room and telling us to "Keep the noise down" as there was a noise complaint. This was 5.45 p.m in the afternoon!? The staff member did not ascertain if there was "noise", ask us any questions, we were just told to essentially "be quiet". We should have left there and then but as we were going out for a meal and wouldn't be spending a significant amount of time in the room, we decided to stay.
We returned to the hotel late (around 3-330 am), got our key and went to our room. No sooner we were in the door, the room next door started banging our wall and shouting in to us to be quiet. As a paying hotel guest, we have every right to have a conversation with each other at any time of the day or night without having to worry about the room next door banging on our walls (i say next door but the walls were so thin, I could hear a newspaper page being turned in the next room in the morning, should have complained about the excessive noise!) .We didn't have the tv on and were talking in low voices, drinking iced water in our room which we paid for and are more than entitled to do.
Next morning (9.15 am approximately),someone knocked on our room asking if we wanted it made up. Check out is 12 noon so its anyone's guess as to why the hotel thinks knocking on their guests doors at this time could ever be a good idea. We also received 2 calls to the room which hung up before we could answer around 10 am which really looked to us like the hotel staff were determined to disturb us as much as possible.
When checking out, we had discussed making a complaint as to how we were treated but decided to just never come back to. Imagine our complete shock and annoyance when some girl (I'm assuming some sort of supervisor) asked if she could have a word. She then had the audacity to tell us that as there was a complaint about noise from our room to not return to the hotel or bar again (I think she actually used the words "not to set foot on the premises"). She was not on duty last night, did not ask us at any stage what our side of the story was and therefore could not possibly know that the complaint was for talking at a low level in our room (without the TV being on as a mark of respect to our fellow guests at that late hour) at 3.30 AM which supposedly could be heard in the next room through walls that are 1mm over being paper thin.
A hotel room is supposed to be a home away from home and you should be able to relax and enjoy yourself but certainly not at the expense of other guests.By taking one guests word over ours and not even bothering to ask us any questions shows how utterly incompetent the staff were in dealing with a ridiculous situation that could have been addressed and resolved so so much easier by a professional approach towards it.
Please note that this is my experience of the accommodation aspect of the hotel. I heard the bar was good so try it out for yourself.. but definitely don't book a room read more
