It was a great place to lodge in. The place was clean. The bed and pillows were so comfortable. The…read moreroom was set up very well

I stayed at the Hampton Inn in Rome, NY for my daughter's cheer competition, and it was one of the…read moreworst hotel experiences I've ever had. At check-in, we were told guests wouldn't receive key cards -- staff had to escort everyone to their rooms. This meant we also couldn't access outdoor areas or hotel facilities on our own, which was extremely inconvenient. When I mentioned this and asked if guests would be compensated, the front desk manager Courtney laughed with a coworker and said their "rates are low enough." That's a strange comment when you're paying $300 a night in Rome, NY. She claimed my card was declined even though I'd already checked in through the app and had a room number. After I set my phone down to grab my card, she yelled at me for "slamming" it. When I asked her name, she refused to tell me and ignored my daughter when she asked for the WiFi code. Because we're Hilton members, we were told we could choose something from the reward box -- Courtney rolled her eyes and said, "Ugh, you're members, you can pick something." Later, I found out she told another guest my full name and talked about me. Completely unprofessional and a major privacy violation. The GM apologized, but the damage was done. I couldn't wait to leave. Bottom line: if you want to be ridiculed, and have your personal information shared, go see Courtney. Otherwise -- when in Rome, don't do as Courtney does.

Absolute disgrace. The property is externally scary; I stayed because my room was clean enough…read more However the next day I got back from work and the room hadn't been cleaned. Called the desk, they said the cleaning staff was gone for the day, and gave me some towels. The next day I got back and my key didn't work. The office fixed that, I went to my room and it hadn't been cleaned AGAIN. I packed up and left. Unbelievable to me why Windham allows this property to continue to use its name.

When we arrived at the hotel on our bicycles, the hotel looked abandoned. The outside was clad in…read morecracked battleship grey stucco and weeds. Interior signage was damaged. The windows-- someone needs to discover what Windex is. We noticed the Denny's Restaurant prominently shown in the photos has long vacated this property. A nice "For Rent" sign flanked by patches of weeds next to the flagship Ramada sign might as well have been a giant red flag. The photos on the website are GROSS misrepresentations. Spend more time cleaning, and less time mastering PhotoShop. The desk attendant put our bikes in the balmy defunct Denny's. This hotel is filthy. I cannot emphasize this enough. A rodent trap greeted us as we began our trek to our assigned room--I kid you not! Ceilings leaked puddles onto shopworn concrete floors. Chipped paint and tattered curtains abounding! Dead bugs lined the path. When we opened the grimy glass door to the section where our room was (RM 153), the stench overtook us. We recoiled in disgust! It was some kind of pine air freshener chemical that was so overpowering, it gave us migraine headaches. We got into the room we tried to overlook the grime, and took a shower. Remember, we had just biked 40 miles. To collect our thoughts and escape the stinking pine gas chamber, we went to regain some strength with a meal at the pizza parlor across the street. When we got back into the room, we noticed quite a bit. We an overlook dust, dirt, chipped formica, and even some nasty cracked lamp shades--but not FILTH. The room had NOT been cleaned. What did we find? stains on the shower curtains AND in the tub itself, broken shampoo bottles, black mold along the bathroom floor, pubic hairs on the toilet, gunk on the soap dispenser, grime on the metal surfaces (what WAS this?). Even parts of the toilet were in the middle of the bathroom. But it got more egregious as we went into the room. We found a bug infested upholstered chair. That's where I lost it! There were maybe a few hundred nymph bug casings and some black bugs. How about some mouse turds along the baseboards, and some plant fibers, and a pen cap. It's not like the staff here had to LOOK for dirt--they just chose to ignore it. All of it! Then there is that unbearable stink! Evidently, this hotel takes in the homeless via some voucher program--that's the Ramada's reputation in town. We left soon after we checked in. We booked through Chase Travel and attempted to obtain a refund and were denied, because the property owner said we used the shower. If a restaurant served you a steak and while eating it you found a roach underneath it, would you expect to pay for it? Same logic here! I am demanding a refund. I swear if Ramada does not do the right thing and refund us, I will have the health department, city inspectors, and local news station descend on this dump like a swarm of hornets. I'll be happy to supply them with a list of violations. Try me!

Love the long hots. Friendly, very casual place. Service from bar if busy. Good sandwiches and…read morebar food.

There is virtually no good reason to come to Rome NY. You will yearn for a cheap bottle of vodka…read morein a paper bag spending more than a few hours here. However, occasionally I have to drive through here...so the Palisades I go to for excellent wings and Utica Club. It's a very townie place, but quite friendly folks to share a bit of what goes on in a dismantled ex-Air Force base town.

The restaurant is very nicely done with a large area for groups and events, bar area seating with…read moretables and another room with table seating and service. Full bar with great craft beers. Service by Jess was excellent. Always attentive and friendly. Food. Broccoli Franchise always fantastic with great flavor. Had the pork loin special over pasta vs. Mashed potatoes and it tasted great. Vegetables beef soup, delicious hot and loaded with meat. Spouse had one of the Haddock special and it was also very good. Salad was nice and fresh.

The Franklin Hotel is our go to spot whenever we're in town. Every visit begins with freshly baked…read moreItalian bread and complimentary garlic butter always a warm and delicious starter. The provolone and roasted peppers appetizer delivers classic Italian flavors that never disappoint. For dinner, the variety and consistency keep us coming back: ravioli and meatballs are always satisfying, and the Friday special fried haddock Parmesan with pasta is especially memorable. The chicken vodka pasta is creamy and flavorful, while the large bowl of lemon chicken soup adds a comforting, fresh touch to any meal. No visit is complete without trying one of their delicious pastries or cakes, which are the perfect sweet ending. Generous portions, friendly service, and a cozy atmosphere make Franklin Hotel the place we return to time and again when we're in Rome, whether for a relaxing dinner or a special occasion.

The place is grace. The Walls were dirty, the floor was slimy, their was gray water coming out of…read morethe sink. I was with a friend and we just really needed a place to stay. And he had to have been charging us for too rooms. Getting the number out of nowhere in his head or robbing us who knows ‍. He slams his hands on the desk and says "1. 4. 5" 145 plus tax which went to a total of $170. Charging us as if it was a 5 star hotel.

As I pulled up I got an bad feeling about the place. Paint coming off the hotel everywhere…read more Outside the office a "make-shift" intercom system with a voice saying I'll be there in five minutes. After checking in I went to my room. Same thing on the inside as it was on the outside. Chipped paint, exposed wires everywhere, and a bathroom so small I had to step out then back in again just to turn around. Plus when I went to use the sink,water poured all over the floor from the poorly patched pipes below. I'm calling it a night and will be leaving asap in the morning. Maybe this place will look better in my rear view mirror.

Went here for a friends birthday dinner that was hosted in the main dining room. This place was…read moresimply amazing and had so much character. The owners of the in were so nice and accommodating. They were great at hosting and give the guest their space. The meal and presentation was so nice. We also got to take a tour of the inn and it was so beautiful. Hopefully in the future we will get to come back and stay here!

We have family in the area and we drive up to visit at least once a year. When we googled hotels…read moreThe RIver Edge Mansion popped up. We had never stayed at a bed and breakfast and weren't sure what to expect. This place exceeded our expectations. The mansion itself is beautiful. Every time we walked around the house we discovered more treasures, everything from the molding to antique pieces. The property has a lovely view of the Erie Canal. Each morning there was coffee waiting or us outside our door on a beautifully arranged tray. Then we went down to breakfast. I hate to repeat myself but the table was also beautifully arranged. We tried several different dishes during our stay, each one delicious. Our host, John and Rebecca, were there for our every need, without being intrusive. After running around all day It was so relaxing to return to our room each night. We asked several relatives to stop by and see the place. Our Aunt was thrilled as she had driven by hundreds of times and never been inside. She was not disappointed. One extra point. They have a friendly dog named Riley who helped us forget how much we missed our own pets. We plan to return here each time we return to Syracuse.

Avoid if possible. They don't have daily linen or cleaning service. I called and they told us they…read moredon't clean every day. When asked for fresh towels, they're said they would bring but never did. We were at the Dreams Park and couldn't get back to motel until late, no towels. For 2 day stay we persevered but never again. I read some positive reviews on their website but can't imagine giving a positive review unless the place has recently been sold and somebody new is running it. No, this one is a pass!

starting off with the looks. you know the saying don't judge a book by its cover, well it's time to…read morebreak that saying. it was flooded! do you see that in the details!? no. well it did. me and me family went to water safari. we left at 6:30 went to the "hotel" and... left. and when we are on our way home. we took one look at the place. doors where open there was 2 cars it looked like a murder scene waiting to happen. it has 3 money signs we got a hell of a deal. it was $63 for 4 of us. if i could i would spend the night at the other inn near by....... don't come here!

This used to be the Wingate. I don't know when they changed over but it's completely changed and…read morerenovated. I didn't recognize it until I checked in and they told me. Friendly checkin. Rooms are up to date. Only downside is I can hear my neighbor on the phone.

From the owner: Discover a unique blend of comfort and convenience at the newly opened Fairfield by Marriott Inn…read moreand Suites Rome NY. Perfect for travelers searching for hotels in Rome, New York, our location in Griffiss Business and Technology Park is just 1 mile from Griffiss International Airport and 10 minutes from downtown Rome, home to Fort Stanwix National Monument and Capitol Theatre. Whether you're here for business or leisure, enjoy complimentary WiFi, a 24-hour fitness room, and an indoor pool. Start your day with our free breakfast. Families looking for a family friendly hotel in Rome, NY will appreciate our spacious suites with refrigerators and microwaves. Our welcoming staff is committed to making your stay pleasant. Experience one of the best Rome, NY hotels at Fairfield by Marriott Inn and Suites.