My Family has been going to the City of Boston Credit Union for over 20 year. Today I go through…read morethe Canton location and deposit a check for $13,000 from City Of Boston Treasury Department, & ask the teller if they could release some of the money i ask for 2,000.00 she goes and asked the bank manager, who said no it takes two days to clear!!!! So I guess in the two days I will find a new bank the problems with this place just keep piling up and don't get any better!!!!

Exceptional on every level. I am grateful to be a member with the City of Boston Credit Union…read more Thank you Antonio Fernandez ( City Hall) Antonio went above and beyond to help me! Very much appreciative ! Suzan Acosta

Trying to pay off a car loan, I called the main telephone number, which was answered by a virtual…read moreassistant. The car dealer had given me an extension for the Consumer Loan Servicing Department at MCU. The virtual assistant will not allow extensions to be entered. When I told the virtual assistant that it was not helping me, it hung up.

A shoutout to Christian Carmo he assisted my fiance and I open a joint account and he explained…read moreeverything clear and professional. Thank you! I recommend this bank and branch 5 STAR SERVICE

Beautiful, new branch that opened in late June. There's a good amount of parking, entrances/exits…read moreon both Centre and Belgrade, accessible entrances and ramps, etc. Outside looks gorgeous, inside is equally gorgeous. There's only 1 ATM in between the two sets of doors and I believe there was another one inside as well. I came half an hour before closing on a Friday with no appointment and there were no other customers. I got helped right away by a lady whose name I didn't catch but she was super kind and transferred me over to another friendly guy whose name I also didn't catch to help me close out an account. Actual closing of the account was fast and painless and there were no excessive questions about my reason for closing, which is always appreciated. I did get pitched for a new credit card since I have other cards with Chase but I expected something like that. The whole place/experience is very elevated. Everything looks nice and polished. Even the keyboards they were using were wireless and slim with computer monitors mounted on fancy arms. I'm in the area for family but if I lived here myself, I'd definitely come back. Would recommend paying this branch a visit if you need anything!

I prefer Stand-izens to Citizens but this will do in a pinch, but don't pinch my bum please…read more After using the YMCA right next door, I needed some cash, and after hitting up Walgreens, I hit up this bank. I just got a little bit out this time, and of course I was charged a fee which never goes down well with me. I'm not a big fan of this bank generally, but the people of this location were friendly and there's nothing inherently wrong with it, except for all the horrible nickel-and-diming that was aimed at me - who is not an account holder - and I'm sure they do it to you even if you are as well, because I know that my bank M&T and several of my other banks do that to me.

I stopped payment on a check I wrote in October 2019 and the check just cleared 3.5 years after I…read morestopped payment March 2020. Turns out stop payment only means stop payment for six months.

Try to get help on the phone, they won't let you.Keep asking for a representative but they keep…read morethem protected from the outside world for some reason. Go to a branch and see the workforce standing around doing nothing. Why not teach them how to use a phone.

One of the worst Bank of America's we have been too. Never staffed properly and have wasted our…read moretime on a security box on 4 different occasions (even after we called and confirmed). Too bad it's the only branch in the area. Also, when we opened our accounts here, they didn't follow protocol on security questions (they had us write down our SS, passwords and etc which I believe is against policy). Even getting 2 bank checks, give yourself 50 minutes (yes, on a weekday at 11am). They did however waive the ridiculous $15 per bank check fee since we were there so long. So that's cool I guess

I have a business and wanted to open an account at this bank , but after hearing the managers…read moresnippy attitude to a young man at this bank I left! It's bad enough the interest at banks is very low, but the manager should go to classes on how to deal with people! I spoke to the young man after. He told me there were tellers who were vey nice! He told me he closed both his accounts! Why would I want to go to this bank and deal with such a manager who has no customer service skills! I would be afraid to! As a senior I need better service!

This bank is so un professional I hade my bag stolen and ask 3 time to close the account and the…read morenever did keep charging and charging to make money be war

Terrible customer service. If you are a small business do not do business here! I have used them…read morefor 20 years but new changes in their policies makes them impossible to do business with. The new Chase in West Roxbury will win the business!

Santander bank has been very helpful to me and others. I like their banking app in which I can see…read moremy balances, deposit checks, make transfers, and best of all, I pay all my bills through the bank's bill pay system online. I have known several of the tellers for decades as the bank went from Bank of New England, to Shawmut and other iterations. They are always friendly and helpful. The bankers who sit at desks and help people with customer service are also extremely courteous and knowledgeable. All of the employees say hello to customers they see frequently by name. I couldn't ask for more from a bank.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

From the owner: Rockland Trust is dedicated to our customers, standing as the sole bank subsidiary of Independent…read moreBank Corp. (NASDAQ: INDB). We offer a wide range of banking, investment, and insurance services to businesses and individuals through retail branches, commercial lending offices, investment management offices, and residential lending centers, as well as through online, mobile and phone banking. We build strong relationships with our customers, helping business owners grow their companies, and helping individual consumers be successful by providing straightforward products and convenient service. Our success is based on having respectful and knowledgeable bankers, as well as robust technology available to our customers. These values instilled within our company are reflected in our level of service as well as our ongoing commitment to our community.At Rockland Trust each relationship matters. No matter large or small, old or new, we are committed to serving and meeting every customer's needs. As a result, we have very loyal customers who stay with us, deepen their relationship, and tell their friends about Rockland Trust.

So far so good. I need a local bank near my home and had no luck with Tremont Credit Union, and…read moreCitizens has unrealistic demands if you just want a savings account (basically you can't). They answered the phone and answered all my questions and my application seems to be going through pretty quickly. Looking forward to banking here.

Brianna a teller.. spoke to someone NOT associated with my account in any way, about transactions I…read morewas making.. HIGHLY UNPROFESSIONAL AND UNETHICAL. What a nice surprise it was for my mother to tell me about their conversation.. considering I'm over 50 and work hard for MY money.. to be told by my mom of Brianna's unprofessional behavior was shocking!! I needed to make a wire transfer in order to pay a bill and the bank refused.. I asked why and get.. "We feel as though..." Who the fuck is WE.. this is my money and I needed to pay a bill.. What right does the manager Brunna have to refuse to make a transfer I requested so that I could pay a bill.. Bad enough I had to answer numerous questions and sign a waiver... To be refused because the bank didn't agree.. It's MY money and I worked hard for it.. if I wanna transfer it or fuckin burn it.. that is my decision. I closed my account and will never ever return!