So far so good. I need a local bank near my home and had no luck with Tremont Credit Union, and Citizens has unrealistic demands if you just want a savings account (basically you can't). They answered the phone and answered all my questions and my application seems to be going through pretty quickly. Looking forward to banking here. read more

Brianna a teller.. spoke to someone NOT associated with my account in any way, about transactions I was making.. HIGHLY UNPROFESSIONAL AND UNETHICAL. What a nice surprise it was for my mother to tell me about their conversation.. considering I'm over 50 and work hard for MY money.. to be told by my mom of Brianna's unprofessional behavior was shocking!! I needed to make a wire transfer in order to pay a bill and the bank refused.. I asked why and get.. "We feel as though..." Who the fuck is WE.. this is my money and I needed to pay a bill.. What right does the manager Brunna have to refuse to make a transfer I requested so that I could pay a bill.. Bad enough I had to answer numerous questions and sign a waiver... To be refused because the bank didn't agree.. It's MY money and I worked hard for it.. if I wanna transfer it or fuckin burn it.. that is my decision. I closed my account and will never ever return! read more

Friendly, but utterly unusable bank. I hate to say this about a small bank, but this is the single worst banking experience I have ever had. Our condo association was set up with TCB. It's a new condo, and when the other owners and I tried to get the names on the accounts updated, it took three to four weeks, and several trips to the bank, each time with them giving us incorrect information about what we needed. When we finally got it set up, I was told I would be able to log into the online banking system. However, that was not so. After numerous attempts and more than one phone call to customer service, they had to resolve mis-matched information they had on two sides of their back end system. Then, after a few days, I was able to log in. Note there was no communication to confirm that the information had been updated and resolved. But we thought we were up and running. Nope. The second time I logged in, after a short period of being in the system, it just stopped working and I was unable to log back in. We gave up. The next morning, after numerous failed attempts to log in without an error message, and the page just simply refreshing and asking me for my username again, I called support. They confirmed I was using the correct username and password. I tried three separate web browsers, all with the same result. They escalated the call to tech support, and after a couple more tries, and again using a different browser, I was finally able to log in again. According to tech support, the only thing he could think happened was that the system had timed out. Again, no error message. Just an endless loop of login screens. Once I finally got in, I went to add a user for our other condo owners, and this too failed several times, but did give an error message. So I called yet again. They were unable to resolve the issue, but seemed to know what the problem was (the issue with the two sides of their system not having complete info), and sent me to the business team, saying they had talked with them and updated them on exactly what needed to happen. However, the person on the business team started more or less from the beginning, appeared not to be aware of the specific case, and ultimately was unable to resolve the issue, saying that it should be working. Yeah. No kidding. She had me close the window and log back in and ... again I was unable to log in. Again, through multiple browsers. Apparently timed out again? She had no answers and offered to escalate it to her manager or head of ... and the call dropped. No one called back. They have my contact info, they have my account. Nothing. I'm completely done with TCB. We are going to get a different bank. Their online banking system is unusable. We literally cannot even log in reliably. We have not successfully completed a single transaction, or any action at all in the system. And when timed out, we can't log back in. And this was after a huge headache just trying to get our names on the account. read more

Please do not trust your money with this bank. My widowed 85 year old mother has lost her life savings now. She has been a customer for over 40 years. 3 checks were fraudulently written and passed and cashed through this bank totaling 30 thousand dollars. The fact the check was not dated, signatures did not match are only a couple of red flags bank should have picked up on. After 40 yrs of banking they should have also known this was out of the ordinary for her account. It leads me to believe who are their employees? Are they screened, back ground checked, trained in fraudulence etc. Today elder fraudulent abuse is a big concern to our government officials. Employees are a representation of this institution. My bank , thank God not this one, called me to verify a check written for alot less money before cashing. As it should be. This institution allowed 3 checks to pass. We receive statements in mail a week after the bank statement closes. This was when we were aware of the issue. She at 85 does not do online banking. I myself do not. It is a convenience but no where does bank inform you a necessity . The bank 's answer to us is , it was after 30 days. Not our responsibility. Would you accept this answer if it was your money depleted from account. This review is only the beginning of getting justice in a situation that could have been avoided totally if handled professionally and with the recommendations of the Division of Banks and Treasurer Galvin . read more

Horrible bank!! They allow checks cashed with fake signature and when you call them out on it they tell you its not within the 30 day deadline! Theives!!! read more

I finally found a bank that I can trust and rely on. I use my online banking and debit card every day and love the convenience they offer.

Incredible service! The know everyone who walks in the door. A true community gem.

I've been banking here since I moved to Roslindale in 2001. Personal account and business account. Car loan. Service is always great. I wouldn't bank anywhere else. read more

These people just continually screw up our accounts. This week we bounced a check even though we had set up over draft protection a few months ago. Customer service tried to blame us, saying we never signed the form; but we did sign the form. Other things they've botched: we put a hold on a check but they paid it out anyway. read more

I use the bank for a normal personal banking and have had no problems. Would be a five-star except for the fact that their online system is really not good. trying to get good alerts is nearly impossible . One example, is that I get balance alerts and sometimes they don't show up for like 3 weeks and then they all show up at the same time. read more

Preferring to use a small bank over a corporate behemoth, we opened an account for our condo association here. Service was great upon opening the account and everything was fine until one of the condo trustees left and was replaced by new occupants. We filled out the paperwork required to add the new trustee and everything fell apart from there. TCB went to a new interface for business accounts--it basically required you to open an new account--and the first we heard of it was when we found ourselves locked out of our online account. We continued to have no access to online banking as we were continually on the phone with bank representatives, in the offices filling out paperwork and creating multiple security passwords, usernames and the like online and in paperwork in order to make the new account work. Several weeks later, I was finally able to gain access to the account. In the process, I discovered that TCB never removed the old trustee from some of its records. The upshot is that their telephone customer service department wouldn't speak to anyone other than the old trustee, who is no longer part of the condo association. Now, about three weeks out, I thought that everything had been resolved when the new trustees attempted to log on for the first time. At that time I received an e-mail with a security code for temporary access, with no indication of why it was being sent. Then I got an e-mail from the new trustee, saying he tried logging in and was asked for a security code. We put two and two together, I sent him the code and he was promptly locked out of the account when he attempted to use it. We plan to close our account. This just isn't working. read more

TCB is a small, friendly and personal neighborhood bank. They gave me a great rate and great service on a mortgage refinancing when other banks were not willing to do so. From application to closing, the whole process took less than 30 days. Bank of America was not able to accomplish the same task within 5 months! I will always be grateful to TCB for helping me out. read more

the bank in roslindale and the one in west roxbury are awesome, when I go in they know my name and greet me with a professional attitude I would recommend this bank to anyone read more