The clerk was so patient and kind with an elderly woman who needed help. Keep her around.read more

Had to ship items internationally. We are a local Bozeman business and time and time again…read morePostalAnnex has delivered incredible service. Katie is especially a dream to work with. She is so so helpful and made time to educate us on the process, decipher our international addresses, and even made recommendations on how we can make the process easier for us in the future. 5 stars for Katie and PostalAnnex for amazing customer service.

This review is for the packing and shipping of some fragile items. Do NOT trust this store to pack…read moreanything for you, especially if it is valuable...even after you tell them it's fragile and it's glass so please pack it accordingly and they promise they will...they won't. Or perhaps I was unlucky enough to have someone who didn't know how to properly pack...regardless, one time is enough to never come here for any shipping again. I had 6 light fixtures that I was shipping to my boss' friend for their apartment. They were not cheap fixtures. They were around $500 a piece, but my boss had no use for them so she wanted her friend to have them. We didn't have any packing materials and we trusted that a shipping company would have enough experience to know how to pack and ship such items. When I arrived, I was helped out by a nice enough kid and explained to him that the items are fragile, they're glass and to please make sure to pack appropriately. I literally carried them in and placed them gingerly on the counter and went over it with him. He assured me that, "Absolutely of course, we will pack these properly." Went through the whole checking out process (had other packages as well, but not fragile), got insurance for my packages and happily left to continue on a busy day of errands. When the package arrived at the friend's apartment, she said that she heard the tinkling of glass before she even opened the box. As you can see in the pictures, they were destroyed. There was one sticker that said "Fragile" on the box...no "Glass" stickers, no one wrote "Glass" anywhere even though we had discussed that...the bubble wrap was the WRONG kind of wrap...each light should have been wrapped in either bigger bubble wrap or styrofoam wrap PLUS bubble wrap. And there was only one layer of the slightly bigger bubble wrap around all 6 in the box. When I checked my receipt to start a claim, I saw that the kid hadn't added insurance to that particular package! I immediately kick myself for not double checking the receipt when I was done, so that's one me. I call anyway and speak w/the manager and let him know what happened and he gives me his email...I send him the pictures and write everything again and NOTHING. I follow up a month later and NOTHING this continues for 6 months. In addition to this b*llsh*t, I have a lot of work on my plate with my job and have to move twice a year so I've given up the ghost! However, I wanted to write a review about my experience so you know that if you ever need to ship anything fragile, pack it yourself or take it somewhere else completely and ALWAYS check the receipt to make sure insurance has been added.

I'm not getting my package at my apartment . There being left downstairs and anyone can take them…read more Plus I'm disabled and can not carry anything. I tried to talk to Customer service and they said they can't help. I have to go on line. I left a review and still no help As an older person I don't know how to do this. I just wanted to talk to a real person . Your service is unbelievable the worst thing I've ever had to deal with . I'll never use UPS again

Absolutely insane. We've used their notary service several times and have never had problems or…read morebeen charged so much. Charolette the manager was very rude and decided she needed to charge $10 a sheet to be notarized. Total came to $30!! Absolutely insane. Don't use them for notary if you don't have too! She told my husband that his ex needed to be there to sign when she didn't need to be. She had no clue what she was doing.

We were shipping a box to our son when we asked for insurance they asked what it was and they said…read morethe can't ship it because it was a scope for a rifle. They said we could send binoculars or a spotting scope but not a scope for a rifle. We went to USPS who shipped it for half the price. We will NEVER go to the UPS Store again.

I mailed 2 packages on 5/6/26 both with additional insurance. one them was damaged badly , we have…read moresent numerous pictures to UPS portal systems with no luck , we have tried calling this store several times with no answer; the one time we did get an answer we left a message and were promised that the owner would call us back. It's been weeks with no returned call. Don't use this store or UPS. We now have to get an attorney involved because of the expense of our item. Zero customer service

I think this store could use an update in customer service they denied shipping my package in the…read morebox that it was so that they could get an extra fee for me for a box and packing material even though my box is completely packed to the way that it should be then I was accused of being the rude one and I simply was not being rude should have made a scene in the store completely ridiculous just an extra way of charging me more for a box that was completely packed.

I have had a mail box at the Livingston, MT, UPS Store for years and have always been pleased. When…read morewe are away, they forward our mail to us wherever we are and dependably hold our packages until we return. Tim, the owner, and his staff are always friendly, knowledgeable and helpful. Livingston, a bedroom community to Bozeman, has a small-town friendly attitude and the UPS Store is part of that friendly fabric.

UPS Store 2420 has a formal complaint filed against them with UPS Store corporate HQ. They…read moreconsistently overcharge customers by misstating a package size. UPS guidelines require that they round down equal to or less than 1/2" and round up if over 1/2". For example a 16" X 12 1/4" X 5 3/4" package would be priced as 16" X 12" X 6". My experience today had them price it as 17" X 13" X 7". The difference in cost was +20.6%. When I instructed the clerk that she had done it wrong her reply was "that's how I was trained". I'll bet - every unscrupulous business owner would love to overcharge unsuspecting customers 20%.