Performance Rehab KCOI (Formerly Blue Valley Physical Therapy & Sports Medicine) just got bought…read moreout by Kansas City Orthopedic Institute. Do not come to this place or any Blue Valley Physical Therapy locations unless you are looking for a disorganized and dishonest place to take all of your money ! They lie about billing and bill incorrectly! Ever since they got bought out by Kansas City Orthopedic Institute this company has gone downhill in terms of their ethics. We received a bill on 11/30/21 in the mail for $970.76, well then I called and they had no idea what was going on and said would call me back, but I never got a call back. We were told that we only had to pay $6.50 at every visit, which we paid and they had verified benefits with insurance on 11/16/21, but then my insurance tells me they never called to verify benefits and now the second incorrect bill i'm getting is for $161.18 on 1/6/22 because they have no record that we paid $6.50 at every visit on 11/16/21, 11/22/21, 11/29/21, 12/7/21, 12/9/21, except for on 11/22/21, which they showed we paid $6.50. Luckily, I paid with my credit card, so I have records, but obviously they have no idea.I used to come to this place, referred my parents, spouse and everyone, but now I tell them don't come here. The physical therapist are good, but even when they reached out to find out why we didn't come back and I told them what had happened, there was no follow-up or anything from them. Overall, the worst physical therapy in all of Kansas and Missouri. The only reason, we were able to make sure we didn't get robbed was because I work in healthcare. Just unbelievable and there is no communication from management or anyone to resolve this issue. I am writing this review because I don't want you or anyone you love to be taken advantage of in our health care system by this company. Hopefully, now that I have written this review somebody from management will pay attention and get this corrected ASAP.
Update just spoke with billing manager because we got another incorrect bill for $120, the person didn't know at first why we got this bill, and was telling me it was the total of all visits, but the total did not equal that amount, then she figured it out and said it was for the first claim that had been voided by them and it could be disregarded and she would correct it, but now this is the 3rd incorrect bill. If I had not called, they would still have in their system that we owe this amount, but that is incorrect. So, now I have to take my billing statement from my credit card and receipts to show that I paid the $6.50. That person would also not transfer me to their manager and hung upon us. Just left message for Keith Camber, hopefully will get this corrected.