It was my first time visiting this store. I enrolled in adult ballet class and I need soft ballet shoes. This store carries a lot more than just ballet clothing and shoes. I'm eyeing at another pair of shoes which I can use if ever I enroll in jazz class. I thought the service was excellent. The ladies were friendly and knowledgeable about their products. What's available and what's not. Ballet shoes sizing is different from our every shoes sizes. I'm a 7B but for Capezio brand ballet shoes I'm a 9M. There are no left or right when it comes to ballet shoes but after several times of wearing them they will mold to your feet and then you'll be able to tell which one is for your right foot and which one is for your left. Ballet shoes are supposed to fit like a glove but be mindful of your toes. They should not fold and should be flat on the floor when you stand. Try both pair of shoes before purchasing. Try different brands too. They may look the same but different brands fit differently. read more

Impressive customer service! Especially since I came in on a Friday night half an hour before closing! Despite this, the girls were more than happy to help me, and didn't rush me at all. I was given lots of different shoe options, and all my questions and concerns were addressed. I walked out with a great pair of shoes. When I got home I had a last minute change of heart, and decided I wanted the other pair of shoes I was deciding between. I brought them back first thing in the morning and exchanged them no problem! I will definitely be back for my next pair of dance shoes! read more

Dance shop open since 1968 that is well stocked and carries the major brands such as Bloch, Capezio, Mondor, and quite a few more. They have a big stockroom so are pretty well guaranteed to have the right size from our experience the last five or so years since we have shopped here for the girls dance needs. Staff are very patient and well-trained. Finding the right fitting pointe shoe can be a trial but they made our first pointe shoe experience pain-free and a perfect fit. Instore they seem to always have some good discounted goods and they now have a online store through their website. read more

"When I'm shaking my hips, look for the swing, the words are written in the air... Dance! I was a dancer all along..." So Lykke Li's lyrics may not directly apply to the kind of dancing The Dance Shop caters to nor do they exactly sway to the same beat but they're both in it for the dance. Years of Vancouver rain might have deteriorated the bright awning but the words "The Dance Shop" still cry out loudly and they continue to supply little kids brimming with excitement with their first ballet shoes. I've been here twice: once long ago when I was overcome with curiosity, eager to see what else was involved, other than pink tutus. The second time was more recent: I was accompanying a friend (a friend who actually dances) as she sought to replace a ratty leotard. To this day, whenever I pass this place, the wanton prima ballerina in me that never got to shine still cries out (They also have merchandise for those who do jazz, tap and dance for both men and women.) read more

The old woman who helped me find ballet shoes was cantankerous and curt, and naggy - don't tie the shoes in knots, don't do this, don't do that, you wanna stand up? Stand up and the shoes will fit better. I know when shoes don't fit me, and if I wanna tie my shoes up I will. Not everyone who comes in will be a professional dancer, so don't nag your customers to death. read more

The sign outside of the Dance Shop says "not just for dancers." This made me feel less intimidated about walking in to buy some shoes for my beginners dance class. The saleswoman asked if I needed any help so I told her that I was taking a class and she immediately recommended a pair of shoes. I told her my size and she had me try them on. She told me how the shoe should fit and how to break them in. I was really impressed by the quick, efficient, friendly, non-condescending service. One of the best shopping experiences I've had in a long time! read more

Horrible customer service. I tried to return a pair of ballroom shoes that I had worn once because they didn't fit properly and my ankle was hurting pretty badly only after a few hours of dancing. Both my dance teacher and one of the sales associates said the shoe was not fitted correctly but when I spoke to the manager to try to return the shoes, she refused and said that, "as a grown adult, you should know if the shoe fits properly." This was my first pair of dance shoes and I had no idea how they were supposed to fit. I paid almost $150 for a pair of shoes that I cannot dance in. I definitely will not be coming back to this store. I will be trying Avalon next time. read more

I've made many purchases over the years at DANCE SHOP for my daughter. Their prices are on the high side. However, they are much preferred for selection and professionalism to the next closest store, Avalon Dance on Main Street. If you prefer friendly, helpful staff who are customer-oriented, go to DANCE SHOP. read more

The staff are so kind and helpful and if they don't have it in store, they can order it in for me. Even when they are buys they make sure to acknowledge me and I get great service. I always refer everyone I know to go here. read more

We visited The Dance Shop on a Monday afternoon. I am compelled to mention the outstanding customer service we received during our visit. The sales person, Kathy, spent 1 1/2 hours with my daughter in order to make sure we got the best possible pointe shoes. She began by asking questions about how long my daughter had been on pointe, how many hours each week she dances, and what shoes she currently wears, as well as what she likes/dislikes about them. She went on to fit and try 8 different pair of shoes, narrowing down the choices and trying on, again, the two most suitable pair. Finally, my daughter decided on THE pair. The proof, of course, is dancing in them. Tonight, my daughter came home from dance class thrilled with the comfort and fit of her new pointe shoes. I have never seen her so excited about her dance shoes! Thank you Kathy for all your time and attention making sure 'the shoe fit.' We will be back! read more

The store was able to fairly compensate for ballet shoes that did not perform well. Happy with the service,

The customer service is downright awful. I was in there to buy a pair of shoes and the woman working was abrasive, scrolled through her phone while waiting for me to finish trying on shoes, and made a rude comment about my body and feet. I am actually appalled. I signed up to yelp just to write this review. Love their selection, love everything about the store - except for the employee. read more

Unfortunately, I don't have good experience with this shop. In the beginning of school year they didn't have enough supply, I ordered two pair of shoes and leotard, waiting for a month (for leotard I am still waiting). The first girl I talked with, ordered right size for my daughter but, next time another girl was there and she told me to take smaller size of ballet shoes. She was VERY persistent so I took them and returned next day, after consultation with ballet teacher. Next time, for another pair of shoes, same girl and same situation, she again telling me that the shoes I ordered are huge, talking loudly with coworker about that and telling me that in ballet school they gonna return the shoes for sure. Fortunately I listened to myself this time. If you are working with kids, even you are very young, you must know that their feet are growing very fast. If you are the only dance shop in the area you must have enough stuff in stock. So, instead going there once, I was there five times (they don't have holds even on special orders). read more

I have shopped at this store ever since the Limbers on West Blvd closed years ago, and although I've occasionally experienced a lousy service there, I kept coming back because there is no other choice for buying ballet shoes in Vancouver west side. However, my most recent visit to the Dance Shop a week ago made me promise myself never to go back there again. My decision is based not only on the worst kind of (dis)service one can receive in a store, but also on the fact that they have a very limited stock, and come think of it I realized that in the past, more often than not I ended up buying a rather ill fitting pair of ballet flats instead of an adequate size for my feet. On my last visit, the person that serviced me was not even capable of doing the shoe fitting, she kept trying to tell me what her personal preferences were instead of focusing on what I asked for. She also took upon herself to trash the dance school that I mentioned (AU), stating that "their contemporary ballet is not a real contemporary" and how she herself came from Hong Kong where they taught her "the stupid classical balled" and how she "hated to dance to some old man's music like Tchaikovsky's"... Unbelievably unprofessional, and I could not wait to get out of the store, never to come back. BTW, I ended up in Forever Dancewear in North Vancouver. It is far, but at least I could find what I need. read more