We are a new condominium development and the Board was just transitioned from Toll Declarant Trustees to a full homeowner Board. We have had TDG for 2 years now during the construction phases. We have a Portfolio/Property Manager, Cheri Gillis, and an assistant, Gessenia Garcia-Lopez, both who are not full time, and other than being onsite f/t, both provide service as if they were. Cheri takes great care of us, even though she is managing a multitude of contractors that Toll uses. After Transition, she has taken excellent care of our working Committee Chairs and the Board. The TDG emergency support after hours dispatches their tech who is onsite in 20-30 minutes. The only downside for not giving 5 stars is the slow response for normal service requests and that there is no service level objectives in the Toll management agreement with TDG. Otherwise, TDG has the tools and scale to support our 66 homes, and Cheri is a very responsive professional experienced property management portfolio manager. I am upping my review to 5 stars. Cheri and Gessenia alone do so much that it makes up for the lack of a service level performance requirement and objective; this was a lacking my Toll in their original Management Agreement with TDG. TDG is hired by the HOA Board, who have sole management and control and accountability for the HOA; TDG takes direction from the Board. read more

From reading the reviews it appears that it depends on which rep handles your property. For those of you that had a good experience with them, count yourselves fortunate. We had them for over twenty years and replaced them a couple of years ago. For over ten years we had tennis courts that went unused as they had fallen into disrepair and TDG threw us all kinds of excuses as to why they could not be renovated, saying they had to be totally stripped out, the property dug up, new fencing required, etcetera, and quoted us in the vicinity of $250k using their preferred vendors. We have had new management for the past couple years and now have a beautiful tennis/pickleball court and a basketball court, with picnic tables & umbellas, a park bench, and trash receptacle, and the whole shebang cost a fraction of the pricing TDG had quoted. The existing fence remained and the courts were resurfaced. TDG told us that the founding docs required us to get signatures from at least 70% of the unit owners, which turned out to not be the case, as we were able under the founding docs to repair the recreational area, and the digging up and all TDG said was required was NOT required. There are so many other issues I could report here, but it would require a tome the length of the epic novel, War and Peace". We have had so many improvements here since we terminated TDG and the new management firm earns their fees and actually helps us keep expenses in check. TDG just gave us lip service, the new company gives us real service. read more

nothing but positive to say about the Dartmouth Group they transformed our complex which needed it for years and they watched the money and they brought in amazing people which were SPS. Extra thanks to Cheri Gillis of the Dartmouth Group read more

The buildings and units are so dirty. There are silverfish crawling on the walls and ceilings. They made the HOA higher but did nothing like they have always been doing. During the winter Pray there are no fires as the Company they hired leave the fire hydrants buried under the snow, which is against the law, but this company just wants your money and do as little as possible and they have succeeded. The grounds are horrific and certainly not worth what Dartmouth charges and Dartmouth pockets, let alone upping the HOA. If you think the elevator gets inspected every year, think again. Terrible windows serious drafts, hallway rugs ripping at the seams and do not try and take a walk around the buildings as the walkways are pebbles and not many walkers or wheelchairs can go over the pebbles but keep upping the HOA. There is no gym, pool, tennis courts or a rooftop area there is actually nothing you get for paying a high HOA. I cannot wait to move. read more

In my 20 years as a realtor I have worked with many management companies preparing for home sales. I cannot say enough about ​Gina DeFrancesco​. She i​s by far the most professional, knowledgeable and just the nicest​ ​person I have ever had the pleasure of working with. She returned my calls, emails and text messages ​practically immediately and went above and ​beyond to help ​resolve issues ​that were instrumental ​in the sale being successful​. Thank you again Gina for all of your hard work and guidance! read more

We have had TDG full service for almost twelve years.I was a Board member for many years. We have a full time Property Manager and a part time Assistant Property Manager in our on-site office as well as a full time maintenance person. We have been very well treated and taken care of. I have read many of the negative reviews and wonder what your Board is doing and what level of service you are paying for. We have an excellent Board, we interview and approve anyone working on our property and have found TDG to be very responsive. We are a large community of 220 units on 25 acres. I suggest the complainers take a look at what they have contracted for and maybe consider raising their service level. Yes, we spend a lot of money, but we feel it is worth it. read more

The Dartmouth Group has been managing our property for a few years now. It took them over a year to replace the signs on the buildings with their number to call in an emergency! It was only after I had to call the fire department because i couldn't reach management that they got around to changing it. I have reached out to them a few times via there portal and they have yet to even acknowledge my requests, never mind a responsive action. They scheduled a fire alarm inspection, insisting they have access to all the units beginning first thing in the morning so I took off from work for the day. They never showed! I understand things happen but they could have notified us it needed to be rescheduled as soon as the company didn't show up in the morning. read more

If there was a way to give 0 stars!! In all my life I have never ever come across any organization that has been so irresponsible! For the past two months we've been in our townhouse, they have fulfilled none of their obligations! We pay close to $600 in HOA! They have not mowed our backyard lawn, we have had to deal exterior problems like wasps and spiders ourselves since they are not responsive! Believe it or not, but we don't even have garbage collection which is again their responsibility! I sometimes even wonder if they even exist, but realize they do since they are collecting our HOA fees! To this day they have not acknowledged/answered our emails, submitted requests or phone calls! Please save yourself and run away from this company! They just take your money and do nothing!! read more

Total scam from this association managing the millpond condominium complex. They will charge you late fees without letting you know in the beginning. Then they will send you a certified mail telling you that you have one day to pay all the fees, otherwise they will send your account to their legal team and deal with more fees along with additional legal fees as well. Tried to reached out to the management team and they will not listen to your excuse. They won't answer your calls, until you call so much that they have no choice to answer you. But when they do answered, they will lie about the situation and comply with their message that they will review the case with the board. At the end, they want your money regardless. Stay away from Dartmouth group. I had to go thru BBB to see if they can help me with this case and get my money back from the management group. read more

A week later and still nothing done. Over a month now about the bed and nothing was done. Pictures don't lie. read more

The Dartmouth Group - Trash that's just keeps building up. Still there after 1 month - Property Management Near Me - Bedford, Massachusetts

We have lived in Hingham Woods Condominiums for 6 years. During that time we have had the opportunity to get to know Linda O'Connor, our property manager, and have relied on her numerous times to help us in a variety of ways. We want to take this opportunity to tell you how grateful we are that Linda is here, and that the quality of life here in Hingham Woods is well-managed by her (along with Rob Elder, our groundskeeper). It would not be the same without her here, and we hope she remains our property manager well into the future! In my experience working in customer service and business management, too little attention is given to those who do their job well day-in and day-out. Too often the difficult job of keeping everyone informed and treating everyone with respect goes unnoticed. That's why we are taking the time to say Linda passes the test every day in every way. She deserves all the recognition (and more) that she gets. Thank you, Jim & Marilyn Moonan 2402 Hockley Drive Hingham, 02043 read more

TDG is a good management company; they hire good staff. I'm a board member in a Massachusetts community where they have served us well for nearly 10 years. I am also a committee member of another condo community in Florida. They do NOT have TDG as their manager, but have had 4 management companies in the last 5 years. The latest version of a management company didn't even have software to track and report work orders, yet their monthly fees with a 40 hour a week dedicated manager has been a "Mickey Mouse" operation from the beginning at more than what TDG charges. Look for a track record and references you actually check out when hiring a good management company. I recommend TDG. Chris M read more

This is by far the worst management company of all the properties I own. My tenant called me today and said the air conditioner was blowing hot air. He notified the on site staff and was told that they could not do anything until the unit owner made a formal request. The air conditioner is the property of the association. Additionally their accounting systems do not post properly. I have been paying my fees since 1994 the same way and all of a sudden i get charged a late fee. And there is no one to speak with. I believe I have been overcharged. read more

From a property owner's perspective, the service is terrible. They're responsive but are unwilling to work with you. It took two months to change a lightbulb. I went to pay my bill with a credit card and the conscience fee was over $21! read more

The Dartmouth Group - Weeds are constant, but the landscaping is kept bare minimum & yet Dartmouth Group allow the weeds to flourish before dealing with them. - Property Management Near Me - Bedford, Massachusetts

I have been trying to reach a rep for the Woodlands on Clinton for several months. They have been withdrawing HOA fees from the wrong account. I called to find out where I could send a check where I can be sure the correct account is used, no response. Finally revoked eft authorization at the bank. They sent an email charging me $50 because the eft didn't go through. I responded with information and requested a call. Got an email back saying they would call next day. So far nothing. Telephone number at bottom of email doesn't work, either. Management was much better before there people took over. read more

Being an HOA they have the responsibility to keep our environment safe and healthy. We currently have placed numerous requests regarding the health hazard in our building and nothing has been done. If they were having the same issue in their office or home, it would be addressed immediately. I am in hopes they see this review. read more

So happy to get rid of DG! Our new PM is a breath of fresh air. Beware of the hidden fees they charge that you have to go into strong room to find. They charged us $700 for printing the annual meeting after they printed the wrong year's financial's & had to rush to get the correct ones printed last minute. Th receipt was entered 2 months later and just said 'printing'. They charged us $500+/yr for Volo Village and NEVER implemented it! They wouldn't reimburse us either. They charge $158/hr for meetings after 7p. Read the fine print. They got too big and failed! The turnover is high and the service is poor. Beware of their fees! read more

I also would provide a 0 star if it was an option. My neighbor crashed her car into my condo. TDG property manager sent someone to "assess" the damage! He ripped out the drywall and insulation. Exposed my home to the elements in February with cold winds drafting into my home. TDG does not communicate. They don't return calls. They don't respond to emails. Clearly they do not care. If you do manage to get our site manager she's down right nasty. I'm not the only one who has been on the receiving end of her vitriol! They've hired someone to fix my home and they have every intention of leaving my home like the attached pictures. They've left me feeling violated as I've been told "I need to let them finish" or be fined until I do "let them finish." Their "customer service" is a despicable disgrace and I would not walk but run to the nearest exit rather than deal with this company. They treat their homeowners with little to no regard! Steer clear! I'm also shocked that the way they treat home owners is even legal! I've contacted the BBB and the AG. Wish me luck! read more

The Dartmouth Group - Crash sight and the repair job. - Property Management Near Me - Bedford, Massachusetts

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I am writing about the increases in the HOA at Pointe Rok Estates in Worcester,Ma 01604 Since December of 2023 there have been three increases in our HOA. currentlymine has gone from 1257.00 to 1634.00. The increases are very concerning and wondering how they can do this in less than six months. I contacted The Dartmouth Group through email. The response was I have passed this on to the board members which was over a week ago but no response. Can they really do this? Are they corrupt? Are they price gauging? I am currently trying to sell my condo but people are overly skeptical that something is wrong within The Dartmouth Company!!! I am very distraught abou these raises. read more

74 days after buying my unit, TDG has yet to activate my residential account. I would be unable to request service, and more importantly, cannot pay my HOA fees. I have had to mail them to a PO Box in AZ, and more than a month later, my Sept check is uncashed. In this age, how is mailing a check to PO box preferable to a safe payment portal? I struggle to understand their business model. The most feedback I've had are placating emails. Phone calls are met with radio silence. The onsite manager left suddenly about 10 days ago. I am not the only one, several other residents in my building are awaiting access to our residential accounts. We're just not sure we'll live long enough to get them. read more

Response time is terrible and the service is unreliable. Customer service in not good No worth the fees read more

We made several calls asking for information about billing and several calls asking for assistance with storm doors. We were told "someone will get back to you" and "I'll put in a work order". That was the last of it ... no response. The only good thing going for them in our building are the cleaners who do a fabulous job. read more

This management company has "managed" our building for the past 5 years. I and almost everyone else in my building have had nothing but horrible experiences with them. They almost never pick up the phone. They never respond to requests. There is constant turnover in staff and there is the complete lack of communication. I would personally never recommend their "services" to anyone. read more

Beware potential home buyers. Dartmouth Group is the worst. They are half unresponsive to emails and sends communication with typos & ludicrous rules which doesn't make sense. Then when you bring it up and if they respond, they just say "...it's the rules". No room for revision or explanation of why the rules exist in the first place. They don't care about residents and are obvious about it. The activities that the sales people say that we have, is non-existent or canceled more than half the time. The first Lifestyle Director was really really bad in that she never had good ideas and no one participated in activities. Now we have another Lifestyle Director which is not that much better, only allows communication to go through her. All residents who have great intentions to suggest ideas or volunteer to organize fun activities must go through the Lifestyle Director. This request sometimes ends up in a black hole as well. Residents are treated like children and the Dartmouth group need to think for the BENEFIT of their residents. All activities are not completely thought out and more than half the time canceled. If she was genuinely open to suggestions, responds to emails promptly, and followed thru with what she says she will do, then maybe it would be better. They are canceled most of the time and activities scheduled at odd times. Why does all communications have to go thru her? Ridiculous. WE NEED FUN ACTIVITIES in our community!!! All maintenance/workorders should be followed thru and communicated to residents instead of ending up in a black hole. We end up wondering what happened to fixing the broken appliance (broken for more than 6 months). Dartmouth Group needs to focus on the welfare of the residents and treat us the way people want to be treated. Don't treat us like children and be open to suggestions. Occasional meetings with residents to get feedback would be nice and follow thru with action items. At least pretend you care. This feedback is for the benefit of potential homeowners.... not an ideal situation for sure. read more

I was on the board of our HOA a few years ago when we knew we needed a change. The previous board allowed the management company to take us to the cleaners with a $29000 special assessment and the work that was done was by family members of the management company. we interviewed several companies and voted unanimously for the Dartmouth Group They have been outstanding . They have lowered insurance costs trash removal costs and basicly everything we wanted and also things we didnt even know about. I am no longer on the board but I would recommend the Dartmouth Group to ant condo orHOA read more

If you are thinking of hiring this property management group, THINK AGAIN! You would be better served hiring a 2nd grader who would undoubtedly run circles around this group. They are the most unresponsive, incompetent group out there. They don't deserve one star. read more

As many, many posters have already said... Dartmouth Group simply does not return calls. You speak to answering service. Answering service says person in charge of your development will call... then nothing. Please do yourself a favor and try to get your development to use Crowninshield. If Dartmouth Group replies to this post it will likely be to say that they did not return my call because I called too many times..... which fundamentally does not make sense. If they had replied to initial call then that would have been enough. read more

Dartmouth Group is a slumlord. They ignore calls from their "24 hour" emergency response line. Dartmouth allows flooding, rodent infestations, garbage to pileup, and concierge/onsite managers/maintenance people randomly quit. They tell residents to contact the city health and sanitation departments before they will respond to issues or problems. The city Health inspector confirmed that Dartmouth is one of the worst companies they are forced to work with. The city has to issue code violations before Dartmouth will connect problems. read more

Stephanie M has always been extremely professional, knowledgeable, and very responsive to any and all issues or requests that have ever arisen over all the years. Even though her position is one that has a great deal of responsibilities for multiple locations, (I really don't know how she does it, to be honest with you!!). I always felt she addressed any concern I had with the utmost professionalism and in a manner that was courteous and polite, even in difficult situations. Her working relationship with the board, and especially the head of the board, has made an incredible difference and impact on the financial health of the complex as well as the sense of community that has developed! Lanie C read more

ZERO stars would be more accurate. TDG was the worst mistake this once solid community has ever made. They are expensive and horrible to the property employees WE brought over. Extremely rude, unethical (including engaging in activities that are a clear conflict of interest), and, we suspect, taking kickbacks from vendors they try to push on us to replace ones we have worked with for years. ALWAYS late paying our vendors and if you believe their accounting you are a fool. After 18 months they have turned this once glorious and unified community into an angry and fearful dump. My neighbors and I will be thrilled when we totally get rid of them. read more

I just purchased a new construction townhouse from Pulte in Upton, MA. I closed on Sept. 15th of this year and the condo fees for Sept. 15th to Sept. 30th were paid at closing. I sent in an auto withdrawal completed form with copy of a check to the address provided for The Dartmouth Group. I am not moving into the townhouse until mid Nov. I had to let some workers into the unit yesterday and checked my mail box for the first time. I received three (3) letters, which are not dated from The Dartmouth Group indicating I have received $50 in late fee charges for my October condo fees. I called the number listed, which was answered by an answering service and was informed I would receive a call back in 24 to 48 hours. You have to be joking. You can't speak to anyone in AR or for that matter a customer service rep at a company of this size! First impressions of this management company is extremely poor. Hopefully, once I move in and get accolated into the community, I can raise the issue of replacing this management company. Very dissatisfied!!!! read more

This is a terrible property management company. You can leave many many messages and emails and no one will ever get back to you. They are completely incompetent, unreliable, unresponsive and unprofessional. Our homeowners are all complaining about them but we all remain stuck with this horrible business. With HOA's it is not easy to get rid of them. It is a process. My advice is don't hire them. read more

Incompetent - an HOA manager that is great at collecting your monthly HOA fees but fails at every other responsibility. Since July, a request to repair damage to my property by theier hired contractor has been ignored. Similar damage to other homes in the development was highlighted in my notice/request. But as usual, requests and follow-up calls/requests have never, never, never, never, never, never been returned. read more

They should change their name to The Community College Group. You need deep pockets when dealing with these people. Outside of sub-standard work (like roofing -kind of important), they charge exorbitant amounts of money for simple documentation (like $450 for simple one-page document (not legal, nothing special). And the best part is, the first document (for $450 was a sample -not even the one pertaining to us). That took several phone calls to clear up. I think we spent of $600 on simple paperwork. Our lawyer laughed saying "They all do it and it can't be stopped." read more

I am actually giving a one star because there is not a "no star" option. This management company is awful! Worse than the worse if you can imagine. They don't respond to emails, they schedule appointments at your condo for contractors telling you when they're coming instead of asking your schedule, I don't know about the majority of people but I work. They can't seem to get their records straight. When you require a 6D Certificate it is $105.00. PLUS: $10 to pay with a debit/credit card. $30 to mail without urgency, $50 if it's urgent. And I looked up the cost in the state of Massachusetts - $75 for a 6D. I have asked for items to removed that are on the property that was left by a contractor - it's been a year the two items are still sitting in the back yard. read more

The responsiveness to my concern was wonderful! Contractors were out to see my deck and the compromised boards the same day that I contacted The Dartmouth group--repairs were made the following morning. They agreed with me that it was best to address this issue before the bad weather sets in as it could have been a real danger. I am very happy with the professional, courteous and prompt response to my issue! read more

Dealing with the Dartmouth Group and especially Jessica Tully for expediting paperwork/documents to prepare for closing is always a pleasure. Jessica is super responsive and very pleasant to deal with! A+++ read more

Home owner Naushop on Nantucket. We are gathering all owners to rid our community from the ineptness of the Dartmouth Group. Rude, no responsive and frankly do nothing except take our money. The gravy train is stopping Asap. would not recommend them to anyone in Mass involved in real estate. So tired of calls with NO response except an occasional answering service with little or no information. Too many sorries . More than two dozen owners here feel the exact sentiments. No good. Paid 500,000 for nothing. read more

Unresponsive, once request made seems to fall in a black hole. Unless unit owner follows up you rarely get a response and it is usually rude. Little to no follow through. Can't wait until contract is done. Very stressful for unit owners. There are other good Property management companies but they are not one of them. read more

Update - they ended up reimbursing the tow fee once they received the court date it's obvious TDG didn't want to go to court and thought I was bluffing. read more