Patient beware Faulty accounting and billing systems can…read moreleave you with a surprise bill Be very cautious and be sure to get copies of any dental work done

The entire staff at Newington Family Dental is absolutely fantastic..! Dimitri is a wonderful…read moredentist. I can't say enough about his professionalism, nonjudgmental disposition, and willingness to answer any questions you may have. On a scale of one to 10 they are a 100...!

I had a fantastic experience with the office. I have struggled with jaw pain and a crack in my…read moretooth In the past due to constant grinding and the night guards that other dentists had built for me was just not working out. Firstly, I was a bit late to the appointment and showed up frazzled and worried that I would have to reschedule. But, the office was more than happy to accommodate me the same day. They were courteous and friendly and made me feel comfortable before the procedure. My toddler was waiting with my husband in the waiting room and had a bunch of toys and books to play with which was a blessing as I was able to go for my appointment without worrying about her. In general the ambiance of the dental office is so different and peaceful from any of the other offices that I have been to. Each dental room has a TV and the patient can pick a movie or show while getting treatment. Another plus for this dental office :) Most importantly, Dr. Mukund and her team really took the time to understand my concerns and why have not been using the night guard in the past. They recommend a newer sleek version of the night guard and took the I got the new night guard within a week and I absolutely love it!!

This business says on their website that they are family friendly but will discharge children from…read morethe practice if the parents miss their own appointments, no matter the reason. My children were up to date on their visits, were seen April of 2025 and had their 6month follow up scheduled for October of 2025 with no missed appointments on their behalf in between; because dad and myself had appointments that we missed due to medical reasons, they canceled our children's visits and never told us. While dad and I did not agree that we should have been barred from rescheduling our visits, we were understanding and did try calling same day for appointments that were never available. We were not made aware that our children would also not be allowed to keep their already scheduled appointments (scheduled in April of 2025) and would not be able to reschedule, so essentially being discharged unofficially, No written documentation was provided to myself, my husband or the children, formally discharging us, no certified mail, no one called or communicated the children's appointments were going to be canceled. The manager Shanice was also incredibly rude when speaking to me about this issue, she interrupted me to speak over me several times and would not hear what I had to say because I mentioned how unfair to the children this was. She was also the one I spoke to about myself and my husband's issue when that arose, she failed to mention the children would be penalized, and failed to mention then that the children's visit were going to be canceled for October. I thought this was extremely unfair and unprofessional of this office and would not recommend to families.

This is an amazing practice! We've been coming here for years. My five year old son absolutely…read moreLOVES going to the dentist and I know it's because of Dr. Paul and his amazing team. I highly recommend him to everyone

Very friendly and personable staff. They were ready for me as soon as I arrived for my appointment,…read moreso I did not have to wait. They already knew my name even though it was only my second time there (and bonus points for pronouncing it right!). They walked me through the process so I could clearly understand. Highly recommend for anyone looking for a new dentist in the area.

About a year ago I had a filling performed by Dr Robb. During the procedure she would not stop…read morechatting about a new video game she had played the night before. I wondered if she had paid any attention to what she was doing. Come to find out, about a year later, the filling she had performed, fell out. I went to a more esteemed dentist in Hartford and he told me that the filling that she performed went all the way to the root and she should have performed a root canal. My root in that tooth is now dead. I will never go to Dr Robb for any dental work ever again and tell my story to everyone I know.

Can't say enough superlatives about Dr. Robb and her staff! Great technology... great skills…read more.. and they all treat you like family!

Everything went off without a hitch, thanks to the team of dental hygienists and Dr. Tim. I…read moreactually got there ten minutes late, and with a baby who had skipped her afternoon nap. A few employees held her while I got X-rays! Then someone else held her while Dr. Tim checked me. My hygienist (I think her name was Rachel?) didn't mind me breastfeeding while she gave me my cleaning. I appreciate it so much! Furthermore, they were thorough, professional, and focused. Got good advice on dental care and a walkthrough of my X-rays. They validate for parking so don't pay for it! Just park and go upstairs with your license plate in hand.

First hygienist I had (Victoria) was super sweet and made me feel comfortable as a first time…read morepatient. Sad she wasn't there anymore when I came in again. The hygienist I had after made me uncomfortable. Needed a filling and didn't give me a chance to see the xray and laughed it off with Dr Tim that I didn't want to see it, which was not the case since she did not ask me. Also them knowing in my chart that my partner is in the same field, I would want the opportunity to see the xray to get a second opinion from a specialist. Just something that I wish they were more supportive in or I would've stayed with them for future visits

This dentist office is the most helpful, patient, and accommodating…read more We've been to others in trying to help my mom replace a missing front tooth. Another office recommended very pricey implants or a flipper, and would not take her insurance. Dr. Bascetta was able to do a bridge, and it looks so real! Darlene, the office manager, has been going overboard to get the insurance to cover it. It's still unresolved, but they didn't wait to treat the problem! My mother has Alzheimer's, and the patience and care they've given her has been so kind! They also take Medicare supplemental plans like WellCare, which isn't easy to find!

I couldn't be happier than with the skill of Dr. Bascetta, his excellent staff and Dental…read moreHygienist Sue. Starting with Sue, she is a pleasant person, always meticulous and very helpful. She makes a great addition to the dental office. Efficient, friendly and takes interest in doing her best which is excellent. Dr. Bascetta is gifted and quite talented. He repaired a chipped tooth and did so without any prior anesthesia and still I felt no pain. I've been going to Dr. Bascetta for several years now an will continue to do so.

I have been very pleased with the dental care that I have received by Dr. Waterman and the…read morehygienists. Front desk staff is great. Everyone in the office is professional and friendly. Office is very clean. I also had a tooth extraction, bone graft dental implant last week by Dr. Kang. He was excellent. I was very nervous about the procedure, but he explained everything in simple detail (so that I could understand what he was talking about.) He expressed concern for my comfort throughout the procedure and checked frequently to make sure I was not feeling any pain. Highly recommend this practice.

I have been a patient for over 30 years and have always highly regarded the level and quality of…read moredental care provided by Drs. Goldstein and Waterman who are no longer affiliated with the practice. But, at my last visit, I was disappointed by the lack of standard of dental care I received. First, the hygienist, Laurie, who wasn't the one I had made an appointment with, kept me waiting 15 minutes. After she cleaned my teeth, she didn't polish or floss them; nor did she ask me if I wanted a fluoride treatment, which I usually get. Then, a dentist, Dr. Zhang, unfamiliar to me, briefly looked at my teeth and told me I needed "overlays" on a few of my bottom teeth which have been slightly chipped for years. Dr. Zhang did not visually and physically check my face, neck, lips, tongue and throat for any abnormal lumps, red or white patches, or sores. She did not ask me to bite down to evaluate tooth alignment and check for temporomandibular joint disorder or teeth grinding or check the depth of spaces between my teeth and gums to screen for gingivitis or periodontitis. When I asked about my regular dentist, Dr. Wateman, Dr. Zhang told me he no longer worked there. Due to the lack of standard of dental care provided by Newington Family Dental Practice and recent turnover rate of personnel, I would not recommend this practice.

Awesome experience. Great staff and really up to date facility. It doesn't feel like you are in a…read moredental office since it is decorated so well. I would recommend to all my friends and family.

Neil Shapiro is a skilled Dentist in need of an attitude check…read more Also...the practice continually declined after the move to the strip mall.

Amazing Dentistry great people exceptional care. Go outta there way to meet all your dental needsread more

Having a bridge made and the temporary came loose. Called the office and was in within an hour…read more Friendly , courteous, staff. Was in and out in several minutes. Looking forward to get the permanent teeth. After almost a year I have some teeth and am out at least up to almost $2,000. because an extra tooth was pulled and the insurance wouldn't pay.I guess they didn't know the extra tooth removal would void the insurance from paying. He is supposed to be one of the best??? . Have been trying to pay something every month with Social Security check. Teeth are in but for who knows how long, just like the extra money I wasn't expecting to spend. Going back to my original Dentist for cleanings and dental work,

This was the worst experience I have ever had at a dentist. Dr Leckowicz's bedside manner is nil…read more He recommended implants on my smile and caused huge loss of gum tissue. Not only was this traumatizing but he started the surgery without numbing me or even telling me whar he intended to do. I was screaming in pain and he was completely unresponsive as though it was a normal thing. I would stay far away from this business!