Great job on really dirty car, fair price and prompt/clear communication. I will use Fineshine…read moreagain.

Everything was great ! The attendant was amazing, she helped me as it was my first time , the…read moreprocess was simple and my car came out sparkling clean !

Garrett is very knowledgeable. I've been having my cars detailed and had him do a ceramic coat and…read moreput ppf my new car. He is also a really nice person and very honest. Prices are reasonable

When I got my new car I wanted to debadge it and do a number of other visual changes. I contacted a…read moredozen local shops and Garrett was the only person who was responsive and excited about doing the work. The consult was great, no bullshit, no heavy handed selling. He gave me all the information I needed and quoted very reasonable prices. He then proceeded to get the work done on time, below budget, and with excellent communication, problem solving, and creativity throughout the process when not everything went as planned. The entire experience was top notch and I couldn't be happier with the results. Highly recommend.

We stopped in for a wash, and gentlemen that was working was very pleasant. He did an awesome job…read morepreparing my car for our wash!!! Thumbs Up great customer service!!!

Ron answered the call late one afternoon and I coasted in to his shop to get my brakes fixed on my…read moretruck. Ron was really personable, competent and honest. He and Mike worked very quickly as a well oiled team to fix my brakes and I have complete confidence in them. Would return anytime to fix anything with them

This is the best small family owned dealership I've had the pleasure to do business with.The…read moreservice center down back is run my there son who is very very knowable . They are good people who tell it like it is. The prices of their vehicules are very fair as is the repair shop. If you want excellent service that's the place to go.

The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

Prompt, fantastic service. In southern Maine there are no shortage of mechanics... but honest ones?…read moreThat's a hard find. At Byron's you will always be met with a smile, you'll get a clear quote of the work, and an excellent price. Byron himself left a shining legacy and big boots that will be hard to fill, but we are honored to continue as clients of his family and crew.

Byron is the nicest and most trustworthy car mechanic around. I recommend him all the time and…read morewouldn't think of going anywhere else. I had work done on the car this week 4-14-2021 and the work was done within 24 hours and $100 under his quote which was reasonable already. He could've charged the higher quote and I never would have known but he didnt;that's how honest this man is!

I cannot say enough good things! From my very first phone call the owner was the most friendly…read morebusiness owner I may have ever dealt with. Truly, treated me like family (the good kind;). I am kicking myself that I didn't have this done sooner. My 2005 vehicle looks brand new. I will be back again and again. An effusively friendly business is a rarity in Portland anymore and I will be going more often just because they made me smile! Impeccable work and beyond belief customer relations.

Joe and crew were awesome. He fit my car into his tight schedule, was extremely professional, very…read morereasonable priced, and did an outstanding job on my car. I didn't know the true color of my interior. Fantastic job!!!! Highly, highly recommend!!!

We traded in our 2010 Tacoma for a 2026 GMC Canyon and couldn't be any happier. Our salesperson…read more Brayden, his manager Dave and Joshua in finance are all top notch professionals to work with. We highly recommend Weirs GMC in Arundel ME.

While my initial sale and delivery was great, I am wholly disappointed in service and customer…read morerelation after the delivery. 2 wks after delivery it had the check engine light flashing which can be a serious event. I took it in for diagnostics and the tech informed me it had a misfire in 2 cylinders. Per GMC this problem is known to potentially cause engine damage and catalytic converter meltdown. I was told by my dismissive and condescending service advisor there wasn't an appt and loaner available for a week. It's near impossible to actually get someone on the phone to help deal with this. Return calls are non existent. I did get the sales manager on duty yeterday on the phone but his response to me was terrible. He actually said 'I'd like to listen to you, but I'm really busy and am the only manager here and I'm in the middle of like 5 deals'. This whole experience with Weirs is sliding downhill so fast I might get whiplash. So now I'm staring down 2-3wks of my first month of ownership of a brand-new new vehicle that will be sitting in my driveway or the service center. When doing my deal, my salesperson reminded me of the fact that at the end of the day it's a $60,000 vehicle when trying to reach a payment I was comfortable with. Now it's my turn to remind Weirs, these are $60000 vehicles and having a $60000 vehicle out of service for 2-3wk during first month of ownership is absolutely asinine. It now been almost a week since I have driven my brand new truck and no end in sight as no one wants to actually facilitate in making this right.