I had a wonderful experience at the Diamond Room thanks to Alon. He was recommended to me by my future in-laws, having worked with them for many years. My girlfriend and I called a few weeks ahead of time to let him know what we're looking for. When I arrived in person, he had a variety of items ready to show me. Alon made the process very easy, showing and explaining the differences in stones and bands. Most important, he was very honest and trustworthy. The showroom has an extensive variety of jewelry. The entire staff was very friendly. I look forward to continuing to work with Alon for future pieces. I highly recommend the Diamond Room! read more

I worked with Alon to find my wife's engagement ring and also for her wedding bands. He was incredibly patient and very educational throughout the entire process. I live in SC and was getting married in SF where my wife is from and he and his team made the entire process very easy. They sent me videos of all the different types of diamonds we were considering as well as which type of ring the diamond would lay in. My wife, like many women, had a specific idea in mind which I only knew vaguely (wanted to surprise her rather than have her pick it out/know that I was buying a ring) and Alon knew exactly where to go with the little amount of details I gave him along with a description of what my wife likes/doesn't like. It worked, she absolutely loved the ring! When she went back home to pick out her wedding bands a few months prior to the wedding he made sure to immediately take her ring and make it look like the first day she wore it and helped her find the perfect wedding bands that she wanted. All of this was at a very reasonable price. They offered a 12 month interest free finance policy (separate policies for the ring and the bands) which made it very possible and stress-free to pay off everything without interest. Alon gave my wife a lot of great tips on how to best care for her ring and the day before our wedding he made sure to get the ring to clean it again. All in all, it was a great experience and we were very satisfied to work with Alon and his team. read more

The only place in town that would help us. My ring was damaged from years of abuse and needed to be almost completely rebuilt. No other jewelry store dared to fix it. These guys did !! And they did awesome best mine and my wife's rings have looked in years. read more

Super relaxed, very welcoming - Not commissioned so we felt their advice was genuine and I got exactly what I wanted. Just nice to finally go to a place that still has home town roots and wants to please a customer not their agenda. read more

Can't recommend this jewelry store more! I've purchased a diamond eternity band (6 years ago), redid my engagement band (3 years ago), as well as a diamond necklace (17 years ago). Every year I have my rings cleaned and checked. They are friendly, knowledgeable, and have excellent customer service! I always seem to chip my eternity bands and they are able to explain my options in an informative (not pushy) manner. They are not looking to charge me a lot of money for unnecessary fixes. I worked with Dave when I purchased my eternity band and he was very helpful in giving me suggestions and options. I've worked with Justin the past few years and he is very kind and informative. It's nice to see a staff that is stable and works together. It's reassuring that every time I come in I see the same friendly faces when I have questions or want to look around. I trust them. I would highly recommend for anyone looking to buy jewelry! Quality: Excellent Customer Service: Best in the Business Selection: Great Prices: Very Competitive read more

I would be very careful of this place. Had an appraisal done and they tried to increase the price after what they indicated, tried to sell me a "repair" that wasn't necessary and the appraisal was wrong by a lot!! Stay clear. read more

Very friendly group of people! They were able to help me find exactly what I need, and I didn't feel pressured to buy beyond my budget. I decided to go with a watch that I am still very happy with. About 6 months after I got the watch the battery needed replaced which makes me wonder how long it sat on the shelf? I would continue to purchase jewelry there because they offer professional help and a clean and friendly environment. read more

The people are so nice I had such a great experience I just keep going back. Now I'm looking forward to my 7 year anniversary and another purchase. You will not be sorry searching for your engagement ring wedding ring with the Diamond Room. read more