1. The Dock at Surprise Lake

    1. The Dock at Surprise Lake

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    Milton, WA

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    The Dock at Surprise Lake

    1.4 (5 reviews)
    Closed 10:00 am - 5:00 pm

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    3 years ago

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    4 years ago

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    Ask the Community - The Dock at Surprise Lake

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    207 East

    207 East

    (13 reviews)

    I am coming up on a year here, and I have loved it here. The management team have been amazing,…read morethey know me and my dog by name every time I come in. My apartment A3 plan is nice, the bedroom is huge!! Nice appliances, lots of cabinets, great windows!!!! Any time I needed maintenance which was one time, my issue was fixed ASAP. My dog learned how to open front door and get out......hahaha and the management team responded quickly......my girl was safely returned to my place....... It is quiet and I feel very much community feeling here. I love my neighbors and feel safe. Parking can get iffy, but I have always managed to park. I have read other reviews and I just did not have a bad experience here and I'm an older lady. I love it here and only reason I am not renewing my lease is space. I have enjoyed my time here, I recommend 207 East with zero hesitation Kristen & Stella

    I've been at 207 East in Edgewood for only two months, and I already can't wait to leave. Before we…read moreeven signed the lease, we carefully read all the reviews about this complex -- and the #1 complaint everywhere was parking. We thought: "Okay, parking issues? We'll figure it out, we'll manage." I'm used to dealing with all kinds of difficulties in life, so I figured this was just a small inconvenience we could handle. Boy, was I wrong. What looked like a "minor" problem on paper turned out to be a massive, daily nightmare that completely ruins living here. When we signed, the leasing office was all smiles and promises: "We care about our residents," "We're here to help," "Best community ever." Felt genuine at the time. Now it's obvious it was just a sales script. The parking situation is the main reason everything went south. "Free" open spots are permanently occupied by junk cars, flipper vehicles, big vans -- some rotting there for months with mold. Those never get towed. Covered parking is $155/month, garages $250-$255 -- ridiculous add-on fees when rent is already high. One night I came home late, exhausted after work, no open spots anywhere. I parked in what I thought was acceptable -- first and only mistake. Next morning my car was gone. Office: "Towed, here's the number." Tow company: $500 immediately or it jumps in hours. I asked for a break since it was my first time and I was dead tired. They said straight up: "We share revenue with the complex for operating here. We can't discount unless management waives their cut. If they agree, we charge only our tow and storage fees." Went to the property manager and explained calmly: late return, no parking, exhausted, first offense. She cut me off immediately, rude and condescending: "You knew where you parked. You knew the rules. It's in the lease you signed." Smirking like I was an idiot for even asking. When I said there were literally no spots, she snapped: "You could have parked at AutoZone." Their brilliant solution -- park at a lot that tows at 5-6 a.m. so you either wake up at dawn or pay twice. That's how they treat people paying thousands in rent? Yes, I made a mistake. I admit it 100%. But if it were legal to shoot me for parking in the wrong spot once, they probably would have pulled the trigger. Instead, they used it to squeeze $500 out of me and pocket their share of the towing kickback. I already know exactly how they'll respond to this review: copy-paste template -- "We're so sorry this happened... please contact us at [number] so we can discuss and resolve this issue." They always do that. Every second review here gets the same scripted reply. They pretend to care, act understanding, promise to help -- and then do absolutely nothing. No real resolution, no actual change, just more of the same arrogance: "You shouldn't have parked there." They're not interested in fixing problems. They ignore junk cars hogging spots for months but jump to tow residents over one tired mistake. The golf-cart "security" exists only to ticket and call tows, not to help. Management sees residents as walking wallets -- milk the rent, milk the towing profits, ignore the rest. We're out the second the lease ends. If you're considering moving here: read every single parking and towing complaint first -- especially since we did that and still underestimated how bad it really is. The "free" spots are a trap, paid ones are overpriced, and when you need help, you get rudeness and a template apology instead of solutions.

    The Dock at Surprise Lake - apartments - Updated September 2026

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