Clean shop with an excellent selection and fair prices. The staff is knowledgeable, helpful, and doesn't try to upscale you. Definitely recommend this place read more

amazing service, friendly employees, and is always helpful with finding what i need wether they have it in stock or not. love getting the chance to stop in there and chat it up with them. read more

Visited October 30th..see my receipt. While shopping in Chico we decided to stop on in. Although we are not smokers we liked the Chico shirts they had! The guy that rang us up was super nice! They appeared to have alot of pipes..cigs...shirts...sunglasses.. vapes..vitamins.. Jewelry..and so much more. Probably pretty popular in this area! Ps. Yelp won't allow me to download videos..sorry! read more

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I've been coming here for years.. even done some side work for the business. Really good people due to family owned mentality..

amazing customer service with wide selection and solid prices, highly recommending for locals nearby

Guy told me to leave because I was acting "suspicious" trying to buy a vape. Tf does that mean? I provided my ID and also offered to show my passport. I'm trying to buy a vape and this guys playing detective read more

Great place. A downtown chico staple that's been serving the community for a decade or more. Super helpful staff and is family owned. They know their stuff. read more

Pro's Reliable, always has the product you need. Along with good customer service and trip into the dungeon is always nice. Cons: it's gonna be 2x as expensive as everywhere else you go. Ina pinch its great, but with so many other options around with cheaper prices its easy to pass the dungeon and simply go anywhere else read more

Had a beautiful experience found everything easy great customer service everything I needed at a great price. They matched the price for me on a PUFFCO from PUFFCO Website I've been coming here for over 6years and they've been here for over 20 so its pretty they are (family)really does go to show They are great people doing great work at a great price and usually if I come in at night, the owner is there and he's always with a smile and every coworker I see of his always has a smile as well. read more

We came here for a new nose piercing and the guy working was super funny and literally had the smartest ideas to help us get the ring in. Great atmosphere 10/10 and they literally have everything here you can imagine So funny read more

Love the staff here it's always such a good vibe no matter the circumstances. They are a little pricey but the quality makes up for it. Duffy is the man and we always look forward to seeing him. keep it up guys:)) read more

As a native to the Haight ashbury in San Fransisco, aka historic hippie paradise, I've grown up surrounded by smoke shops so luxurious that I though that never in a million years I'd see another shop that doesn't look like complete trash by comparison. The Dungeon proved me wrong. An urban palace upon entry, the dungeon carries some of the coolest gear I've ever seen, enough to be enjoyed by both smokers and non smokers. I like to accompany my friends whenever they visit this store just because it's so much fun to look at all of the cool stuff they got, and I feel like I find something new every time I'm there. The workers are also fantastic, "E" knew what we wanted before we even knew what we wanted. One of the best smoke shops I've seen, and easily the best in Chico, I highly recommend you stop by and give it a look. There's something there for everyone. read more

Always got what you need and willing to help you out! The staff in there is really chill

They have a great selection and very friendly, helpful staff. This is an amazing place in a great location!

Great staff and a fun experience! But seriously, who is charging a full dollar to use your debit card at this point in life! If they even brought it down to the common .35 cent charge this would have been a 5 star check in! read more

While I was browsing around there was an employee having a loud and incredibly heated conversation on the phone in a different language. I felt super uncomfortable and wanted to escape as fast as possible. These types of conversations should not be happening in front of paying customers. Id rather go somewhere else and not feel like an awkward turtle. read more

the employee that helped me out was very polite and respectful! There selection is great and so is the ambiance. definitely coming back

Tonight I went here to buy rolling papers and look at their pipe collection, but turned around once I realized that this place is a joke. They practically ignored my friends and I when we walked in and they didn't even bother to turn the lights to a level that would allow you to see around the store. When it came to customer service, I was even further disappointed. The owner and what seemed to be his son were both extremely high and oblivious to my friends and I and another wandering customer. Once they finally came around to acknowledging me, I was just about done with the store. I asked them about rolling papers which they showed me and I purchased, their one redeeming moment. (thus, the second stars) On our way out, we looked at their pipe selection. And almost Immediately they thought it would be funny to try and convince me to buy three different pink bedazzled bongs because they said they "suited me". Which in return I found extremely rude and left. Needless to say, I'm never coming here again. read more

When I first walked into the back I was helped quickly. However, the owner was the only one who could answer my question and the guy that went to find him must have gotten lost in the 13 foot distance he had to travel to find him. When the owner finally made it my way everything turned around. He was professional and knowledgeable. He talked to me for 45 min without interruption, making sure I got the best product for me. He even down sold me because he didn't want me buying something too expensive that I wouldn't use every day! At the end, he threw in a ton of free stuff, gave me his number and told me to call any time with any questions."We all need someone to teach us how to ride the bike", he said. Overall, the man makes the store, and I'll recommend it to anyone. Oh, about the piercing. I've been recommended to this place by numerous tattoo artists in Chico. They all have a high regard for the store. read more

Sell fake overpriced vapes and when asked for a refund because the vape almost exploded and was leaking juice and died in two days E one of the workers was a total asshole and didn't even give me the time of day to even look at the product he sold to me that was defective. Terrible service. Shitty product. Don't waste your time and money. read more

This shop is as good as it gets. Not only do they have everything you need but if there is something you can't find, the shop is always looking to expand the shelf for your needs. Customer service is always at its finest. I have already recommended friends and family to this shop because it isn't just a shop, it's a place you want to be. read more

The two staff members, a male and a female, who have helped me my last three visits were both really helpful and kind. They both have great customer service, something that always keeps me coming back! Also, the young male opened up the product I purchased my first time visiting, just to be sure it was working properly because they sometimes have manufacturing faults. Wow! Talk about great customer service! Thank you! read more

I had E and he plugged me! Great customer service and hella nice pieces. Ask for E when u go in!!

Came in a hurry and the worker made it easy to get in and out quick! Will be returning again

A few weeks ago I was calling around town checking out different shops to see if they carried a specific product. After having pleasant experiences with 2 other shops over the phone I called the Dungeon. The employee who answered the phone just kept answering my questions with " yea, we have a lot. Come and look", "we have a bunch, you can see for yourself." Maybe off by a few words but the vibe I got was, "I'm too busy to help you over the phone, your question means nothing to me and I've got something better I can be doing." Needless to say I did not jump in my car and come find out for myself. I've actually taken the time to write a bad review. For being right smack in the middle of downtown you would think they would have some sense of professionalism or credibility. Not getting my vote or business ever. read more

I went in last night and had amazing service, and the store looks like it's in really good shape. They have a huge selection of anything you need, without a doubt my go-to place now read more

This store was not open during its posted store hours. Kind of a pain in the ass when you cross town to grab something

$22 a box, there's cheaper places, go somewhere else. I used to come all the time, can't say I will anymore

Two weeks ago I went to the Dungeon to find a shirt for my husband. While I was in there I found the prefect shirt so I asked if I brought it and it did not fit my husband if I can bring it back to exchange. I live out of town so it is not easy for me just to come back the next day. He said yes that it would not be a problem. Well today I went in to exchange it for a bigger size and the guy say that because my husband had tried on the shirt (just to see if it would fit n then took it off cause it did not fit) that he would not exchange it. But he would let me buy the exact same shirt just bigger size and he would give me $10 off. I told him that was unfair. I didn't want to buy the same shirt I just wanted it replaced. He told me that he was not going to take a lost for my mistake. WHAT!! I would have never brought the shirt if he said I could not exchange it if it didn't fit. I will NEVER SHOP THERE AGAIN!!!! read more

Perfect place to grab a swisher and chill for a second if you you've been putting in work downtown all afternoon, right next to that alley.

Don't ever get a piercing at The Dungeon! I went there for snakebites and the older man who did the piercing seemed like he was high. When I got home and looked in the mirror I noticed one piercing was lower than the other! My friends noticed they weren't even as well. I returned to the Dungeon a few days later and explained the problem, thinking that he would apologize and I could get it re-pierced for free. Or at least at a reduced price! The man did not apologize, and he told me he measured them out so they couldn't be crooked and told me the piercings were even. No refund, re-do, or apology! I ended up taking it out because it looked too bad. You're much better off going to Sacred Art Tattoo if you need a piercing, they are fabulous. Avoid the Dungeon for piercing. read more

goin in here almost daily to get the best service, E always hookin me up and findin me what i need, definitely come here for good service and chill employees read more

The staff is awful. They would rather talk on the phone than assist you. It's some of the worst customer service in chico. I hope they shut down soon so a business that DESERVES business can take their place. I don't know how they are surviving to be honest. read more

Awful service. Over priced. Dudes are sketchy,that work in there!!!. All there GLASS is Chinese crap!!!!

DONT GO ANY NEAR HERE! stole my credit card info within minutes of my transaction. All of these negative reviews are totally validated. Hope they can afford a legal battle-- and not regarding their merchandise! read more

The place is pretty good i love their banners and posters. don't get pierced there, though. They do a good job, but my lip piercing costed $42 and i didnt get to pick my stud. The guy didn't tell me how much it would be until after he did it. And believe me, I asked multiple times. But if yu want to buy a specific item, its a good place to go. The bongs are AWESOME!!!!!!! read more

DO NOT GET PIERCED HERE! They pierced my belly button and did a horrible job. They took too much skin and didn't use the right jewelry. I went somewhere else to get it fixed and they told me the jewelry hadn't even been sanitized correctly! Absolutely disgusting! read more

I went to the dungeon to get a tattoo with my family and was looking at the tattoo pictures. My baby started fussing a little and the guy at the register said, that he has to ask me to leave in a very rude way and very unprofessional. I'm sorry but those people are a big joke. I wouldn't trust them putting a tattoo on my body. read more

I, with all honesty, cannot even give this business a one star rating. My very first visit to this business was on the 28th, April. I went online, and checked out all of the 'smokeshops' in town, and came to the conclusion that I would go and check out, 'The Dungeon" smoke shop. I went in, there was one man, very high, behind the counter, watching his t.v., and, what appeared to be a boy of barely 16, also high. I looked over the array of merchandise. I was not overly impressed, but hey, for all intents and purposes, there was a plentiful selection. I did not find exactly what I wanted, and therefore compromised, on a rather decent looking, bright yellow pipe, of frosted glass, with a silhouette of, Bob Marley. After using the pipe, I decided to clean it. I took a q-tip, and some hot water and proceeded to clean. As the cleaning proceeded, I realized that the yellow was coming off. After further examination, and a bit more cleaning, I realized that the 'yellow' was not infused within, rather, the inside of the pipe was simply hand painted yellow. I was furious that I was sold not only an inferior item, but also, a item that eventually would have damaged not only my lungs, but my very life. I went back the next day, intent on at least getting an exchange. A friend came along. I was greeted by two men, one, the son of the owner, ( older than the first, and by the looks of it, He was very high ), the other, a large red headed guy. I will admit, that my attitude upon entering was borderline surly, though, I never raised my voice. After explaining the situation, and showing them the condition of said pipe, I was bluntly informed by the owners son, that he did not care, ( his exact words ). I bought the pipe, and used it, therefore it was not returnable, that there would be no exchange, and to get out of his store, or the police would be called. He made it succinctly clear that He did not care about my displeasure, or the quality, ( or lack of ), of the pipe. At this point, not only did I become incensed, but so did my friend. After a bit of attempting to calm the situation, the large red headed guy became a bit verbally aggressive towards myself, and my friend. We were told to get out, threats of calling the police were made, again, and if we had any more issues, we could bring it up with the father. I returned 2 hours later, as instructed, to not find the father there. The owners son, ( higher than earlier ), was there, and still, with disdain, he informed me that I was not going to get an exchange or a refund. Suffice to say, at this point, all civility went out the door. I made it clear that at least, an exchange was going to happen. I also made it clear that I knew for a fact that his smoke shop sold drug paraphernalia to minors, and that certainly, call the police. After a silence of 5 minutes, I was given a decent exchange. I will never go back to this establishment. It is a prime example of the type of smoke shops that ought to not be in business. They obviously do not care about their customers. The business set up is a joke, and a travesty. I will take my business to, Blaze N J's, or, Dragon Tobacco. read more