It is July 3rd and I had a screw fall out of an arm on my glasses…read more Went to about 5 different eyeglass businesses and all were closed due to July 4th holiday. So I decided to go to Costco when I saw Eugene Eyewear was open. Went inside and had the fortune of being serviced by MORGAN! Not only did she replace the missing screw; she tightened the other arm; cleaned the lenses and gave me a replacement case too! All for no charge! It is so nice when a business exceeds expectations and especially when they were under no obligation to do so. MORGAN is the best! Thank you

Very easy to work with. Glasses came in faster than expected. Super friendly staff. Gotten all my…read moreglasses here.

Michaela Lackman gives the most thorough eye exam in town. We have tried other optometrists and are…read morenever happy with their exams and the glasses we get. We have been going to him for 30 years. He is an artist at his trade!! So nice too!

I've never felt the need to write a review before, but I am so frustrated with the Franz Optical on…read moreDivision that a review was needed. It was the first and last time I will go there. Sequence of events: 1. First appointment, the receptionist asks me if I knew anything about computers and Gmail as she was having problems setting it up. I meet with Dr. and specifically order new Gas Permiable contacts, bLue (Left eye), and gReen (Right eye) so I don't mix them up (the dot put on Right contact to tell which is which always disappears after a while). After waiting several weeks for call that they are ready, both came back clear. 2. Reorder and wait several more weeks for delivery. 3. Less than a month, Left contact broke/chipped. It wasn't quite right anyway so I asked for another appt to see if we could get better vision - Reordered Left contact but gave both as they were in same case. 4. After several weeks, I got call that contact was ready. I go to pick up and they only give me Left contact. I asked where the right contact was. Receptionist inquired and said it is on order? I explained it didn't need to be reordered as it was perfect. 5. After several weeks I get call that Right contact is ready. I use my short lunch hour to drive across town to get it. After waiting a while until my turn, I hear receptionist on phone to manufacturing company asking if my contact was delivered to her office! She had called me telling me it was ready for pick up! I see her rifeling through files and going to back room. She asks me to have a little more patience! All I could muster was "I got to go!" as I had to get back to work. I was so angry and frustrated. I never got a call from the office. They mailed me my contact! I'm not wearing them as they still don't fit well, but I will NEVER go back there again. I will continue to wear my old contacts and only use the new contacts in an emergency. Anita F

I used to have normal wait times for eyewear, but this place has gone completely downhill. I called…read moreto check on my prescription after waiting weeks, and the front desk woman treated me like an absolute loser just for asking. She spoke down to me like a child because she apparently couldn't be bothered to type a few keystrokes into her computer. When my contacts finally came in, I went to pick them up only to be met with a wall of excuses and lies. First, they couldn't find my glasses. Then came the ridiculous stories: claiming weekends don't count as part of the week, and then blaming my insurance company for making them and causing a delay. I've worn glasses since I was a teenager and I have never heard such garbage in my life. I actually had to walk out and go to Bi-Mart just to cool down and keep them from ruining my day. While I was gone, my wife stayed, and wouldn't you know it--they suddenly "found" my glasses. They had just filed them wrong. Mistaking a file is human, but inventing a massive web of imaginary scenarios and insurance lies instead of just being honest is unacceptable. To top it all off, when we got home, I realized they had marked both sets of my contacts as the left eye. Granted, they are trail pair, but still. I refuse to ever set foot in this office again. I would seriously rather wear a 10-year-old prescription than ever give this place another dime of my money. If you enjoy being talked down to and lied to, this is the place for you. Otherwise, stay far away.

Patient be aware:…read more Once you have picked out your frames, the next step is a "lens fitting exam." With that exam comes several options...all of which adds cost to yout glasses. I did this, and paid my bill. When I got home, I noticed an extra $35 charge for some type of scratch or dent insurance protection. I never agreed to this, and the woman never mentioned the charge probably hoping I would ignore it. I wouldn't be surprised if she keeps half of the charge as part of her earnings. Hello Rainbow Optics...thats outright scammy. It reeks of you paying a lower wage, but telling the employee you will make a lot more by automatically adding the charge and not mentioning it. The actual doctor was good. But these type of business practices are unethical at best. I called them and asked why this charge was on my bill. I got the typical reply: "oh dont worry, come back in and we will refund your $35. I did go back and get my $35 that I never authorized. And recently, Rainbow Optics has resorted to spam phone calls reminding me its time for an examination. I might schedule an eye exam. But its not going to be with a business who tacks on optional charges such as this "insurance" without my authorization.

I had my first appointment here today and everyone was so nice. Melissa at the front desk got me…read morechecked in quickly and easily - I completed my paperwork online ahead of time which saved a bunch of time. Jennifer did my initial scans and was super nice, quick, and explained everything to me very clearly. The process was easy and painless thanks to her. I went with the Nikon eye scan instead of a dilation because I had to drive after and I'm so glad I did. I waited for a bit while Dr. Phillips finished with his previous patient and looked over my scans and paperwork, then he came out and got me for my exam. He was very thorough and showed me my eye scan. I got a new prescription and he walked me out to the lobby again. Alana helped me pick frames and lenses. She picked out several options for me and I picked the one I liked the most with her support. She was very nice the whole time and took the stress out of the whole process. I put off getting new glasses for 14 years because of the stress and anxiety associated with going to the eye doctor and adjusting to new lenses and frames each time your prescription changes. The people here made the entire process so easy that I am confident I won't have any reservations about keeping up with regular exams again.

For years opticians told me my low vision challenges were something I must learn to live with. My…read moredaughter suggested I visit Eyes of the World for one last look at my possibilities. Doing so has greatly changed my life for the better. The high degree of expertise, patience and direction produced a pair of problem solving frames and lenses that other establishments including low vision experts told me would be impossible. And my new glasses look and feel great. These professionals are truly remarkable.

I've been a client there for 9 years and I can't say enough good things about the staff! I'm really…read morebad with names but the store manager is always glad to see me and super friendly . Tichelle is awesome. No matter who helps me I'm always treated like I truly matter. I'm always asking for extra help and attention and I feel like I'm bothering them but they never seem to mind and are happy to help. Great selection and prices!!

Great experience buying and getting glasses here. I've come back in a few times for adjustments and…read moreit's quick and fixed well every time.

After several fruitless visits at a different optometrist, I tried Dr. Rowe's office just in…read morepassing the sign. I was so fed up with my last doctor and not being able to see properly, and them not listening to my concerns or trying to understand what I was telling them about my vision. Well let me tell you that Dr. Rowe is just as much in the customer service business as he is an optometrist. I have rarely had such great personal attention from a medical professional. He genuinely listens to your issues, presents alternatives, values input from his patients, and goes the extra mile to be SURE that you are in the prescription you need and want. I refused to give his office staff any prior information from my other doctor when I made the first appointment. I had lost so much faith in optometrists that I didn't want any prior "facts" skewing his opinion of my eyes and the prescription I would need. I am so happy to say that after THE FIRST visit, I had a set of trial contacts in my hand which I tried over the weekend, came back the following week and we confirmed that these were the contacts for me. I am still shocked at how easy and enjoyable it was! The staff is very friendly and easy to get along with, the office is small and clean and quiet. Very professional. This is what an optometrist's office should be.

I have had extremely dry eyes for at least a decade. Although going to a top ophthalmologist…read moreprior, received no lasting help. Dr. Rowe monitored the condition of my eyes for over a year, changing course as the health of my eyes required.This was not for lack of treatment but because some things simply have to be tried and possibly discarded. I am now on a course of treatment that has brought great relief. Additionally, He has taught me the why about my condition and the treatments. His attention to detail and follow-up is the best I've ever received. Thank you so very much, Dr. Rowe. That being said, Dr. Rowe is retiring. However, I feel confident that those same qualities allowed him to choose an excellent replacement. I will be staying with his practice.

Excellence customer service; instore and supportive. I've always been impressed with their…read morecooperative spirit. - Thomas Lincoln

I had a longshot request. My new eyeglass prescription was very close to an old set of glasses I…read morestill had but the frames were too large for me to really be able to utilize the near distance part of the progressive lenses --the angle was all wrong and it hurt my neck to try to use them. I wondered if it was possible to find a suitable frame and cut my old lenses down so they would not only fit, but also function better? Paula did an outstanding job recognizing what I needed, finding suitable frames and marking up the lenses to insure we could make it work. I'm very pleased with the results and the savings! Thanks!