I had my first appointment here today and everyone was so nice. Melissa at the front desk got me…read morechecked in quickly and easily - I completed my paperwork online ahead of time which saved a bunch of time. Jennifer did my initial scans and was super nice, quick, and explained everything to me very clearly. The process was easy and painless thanks to her. I went with the Nikon eye scan instead of a dilation because I had to drive after and I'm so glad I did. I waited for a bit while Dr. Phillips finished with his previous patient and looked over my scans and paperwork, then he came out and got me for my exam. He was very thorough and showed me my eye scan. I got a new prescription and he walked me out to the lobby again. Alana helped me pick frames and lenses. She picked out several options for me and I picked the one I liked the most with her support. She was very nice the whole time and took the stress out of the whole process. I put off getting new glasses for 14 years because of the stress and anxiety associated with going to the eye doctor and adjusting to new lenses and frames each time your prescription changes. The people here made the entire process so easy that I am confident I won't have any reservations about keeping up with regular exams again.

For years opticians told me my low vision challenges were something I must learn to live with. My…read moredaughter suggested I visit Eyes of the World for one last look at my possibilities. Doing so has greatly changed my life for the better. The high degree of expertise, patience and direction produced a pair of problem solving frames and lenses that other establishments including low vision experts told me would be impossible. And my new glasses look and feel great. These professionals are truly remarkable.

It is July 3rd and I had a screw fall out of an arm on my glasses…read more Went to about 5 different eyeglass businesses and all were closed due to July 4th holiday. So I decided to go to Costco when I saw Eugene Eyewear was open. Went inside and had the fortune of being serviced by MORGAN! Not only did she replace the missing screw; she tightened the other arm; cleaned the lenses and gave me a replacement case too! All for no charge! It is so nice when a business exceeds expectations and especially when they were under no obligation to do so. MORGAN is the best! Thank you

Very easy to work with. Glasses came in faster than expected. Super friendly staff. Gotten all my…read moreglasses here.

After several fruitless visits at a different optometrist, I tried Dr. Rowe's office just in…read morepassing the sign. I was so fed up with my last doctor and not being able to see properly, and them not listening to my concerns or trying to understand what I was telling them about my vision. Well let me tell you that Dr. Rowe is just as much in the customer service business as he is an optometrist. I have rarely had such great personal attention from a medical professional. He genuinely listens to your issues, presents alternatives, values input from his patients, and goes the extra mile to be SURE that you are in the prescription you need and want. I refused to give his office staff any prior information from my other doctor when I made the first appointment. I had lost so much faith in optometrists that I didn't want any prior "facts" skewing his opinion of my eyes and the prescription I would need. I am so happy to say that after THE FIRST visit, I had a set of trial contacts in my hand which I tried over the weekend, came back the following week and we confirmed that these were the contacts for me. I am still shocked at how easy and enjoyable it was! The staff is very friendly and easy to get along with, the office is small and clean and quiet. Very professional. This is what an optometrist's office should be.

I have had extremely dry eyes for at least a decade. Although going to a top ophthalmologist…read moreprior, received no lasting help. Dr. Rowe monitored the condition of my eyes for over a year, changing course as the health of my eyes required.This was not for lack of treatment but because some things simply have to be tried and possibly discarded. I am now on a course of treatment that has brought great relief. Additionally, He has taught me the why about my condition and the treatments. His attention to detail and follow-up is the best I've ever received. Thank you so very much, Dr. Rowe. That being said, Dr. Rowe is retiring. However, I feel confident that those same qualities allowed him to choose an excellent replacement. I will be staying with his practice.

I have been seen by Doctor Brist for many years, and I always get exceptional service at Eyecare…read moreFocus. They have state of the art equipment with the Optomap machine. Do you hate to have your eyes dilated? With the Optomap, you don't have to. It captures images of your eyes that can be referenced in the future, too, so doctors don't have to rely on chart notes about the status of your eyes. Awesome stuff. The office is spotless, the staff is friendly, courteous, and swift without making you feel rushed. Great selection of frames, and the opticians are great about helping you make a selection and fitting you with your frames and lenses. They also are easy to work with on getting the lenses right. I always get my glasses sooner than they estimate, and once I had to get new lenses because there was a problem with the placement of the 'components' (?) of my progressive lenses, and they corrected the placement, and replaced the lenses swiftly and without hassle. All around, a great experience.

I've been with EyeCare Focus for many, many years and have always been pleased with the service and…read morecare I have received. The staff goes above and beyond to help when you call, and the doctors are kind, extremely knowledgable and incredibly thorough. I wouldn't hesitate to recommend them, I'll be bringing my daughter next week!

From Desk to Doctor to Glasses and Contact fittings...all done in the most professional and…read moreknowledgeable manner. They listen to your individual needs and preferences and work hard to meet them. Simply the best!

Over the last 2 years I have seen numerous medical professionals in my home town of Eugene, as well…read moreas PDX, and SF. This was all due to being diagnosed with a brain tumor, having brain surgery, experiencing one sided facial paralysis, and facial reconstructive surgery at UCSF. By far, Dr. Oiler and his team provided me with 5 star care; which unfortunately has not been my experience within the medical community. His patient interaction is great: He listens, explains, and his services have made a "game changing" difference in my life. If you struggle with severe dry eye or eye issues related to paralysis, this IS The Doc!! And, based upon my Medical journey, I do not share that compliment or recommendation lightly. I am grateful beyond words. With Sincere Appreciation, Franklin W. Bender, PhD, CCC-SLP

I scheduled an appointment a couple weeks in advance and was asked to check in at 10:50 am. After…read morewaiting in the sardine can of a waiting room for OVER AN HOUR (12:15 pm to be exact), someone comes out from the back and says "sorry, the doctor has a meeting and can't see you". Excuse me?!?! You COULDN'T have seen this coming when I checked in? Oh, but if I wanted to come back at 1:30 pm, they would TRY AND SQUEEZE ME IN. I should have known something was up when each patient, when finally called back, exclaimed "finally, I've been sitting there for ever". As they say, you only get one shot at a first impression and this clinic FAILED MISERABLY!

The front desk is very unprofessional and bad at communicating!…read moreSeems like their first day of work every single time I went in. Happy with my doctor though!

Very friendly staff. Doctors are very good and professional. We both had cataract surgery hereread more

Plenty of Red Flags…read more I am currently having a problem with Pacific Clear Vision Institute that has led me to file complaints with The Oregon Department of Justice, The Oregon Medical Board and The Oregon Division of Financial Regulation. Below is a summary of my situation. Please contact me at brian.m.litton@gmail.com if you've had a similar experience: 1. Billing Malpractice Delayed Invoicing: There was a significant delay in billing; surgeries performed in early February I was't billed until April 30th. I had no knowledge of an outstanding balance until I received a phone call from billing on April 15th. No bill in the mail, just a phone call asking me if I was aware of my outstanding balance of $4,000. Contradictory Records: My original receipts, from payments I made on the date of surgeries, explicitly stated I was paying for "Toric Lenses" and showed a $0 running balance. Recharacterization of Payments: Two months after the fact, the company claimed the money I paid was actually for "facility fees" and not the lenses, directly contradicting the written descriptions on my receipts. 2. Advertising and Misrepresentation Price Switching: The company originally quoted $3,000 per eye for the *entire procedure* before insurance. They later changed this to $3,000 per *upgraded lens* only, significantly increasing the total cost. False Insurance Claims: They explicitly told us that insurance would cover most of the surgery but later claimed the $3,000 for each lens when they knew from the beginning that lenses are not covered by insurance. Omission of Fees: When offering the North Bend clinic as a convenience to save us from driving to Eugene, they failed to disclose that choosing this location triggered an additional "facility fee." I have two payments I made in North Bend that say they are for Toric Lens but when I asked, they told me, "no those payments are a facility fee". 3. Good Faith Estimate (GFE) Violations Failure to Provide Timely Notice: I did not receive a GFE until April 16th, nearly two months after both surgeries (February 5th and 19th) were already completed. The GFE was dated for January and when I told them I did not receive in January, they told me they sent to me but I did not open the email. Deceptive Documentation: The company backdated the April GFE to January to make it appear as though they had provided it before the surgeries. Mathematical Errors: The numbers provided on the GFE are inconsistent and do not add up correctly. Bad Faith Delivery: The company admitted they knew I had not opened the email containing the GFE, yet they still argued that I had "received" it, bypassing the requirement for informed financial consent. Conclusion of Impact The cumulative effect of these actions was the denial of informed consent. Had the company been transparent about the true costs via a timely and accurate GFE, my wife and I would never have agreed to the surgeries. By withholding this information and providing contradictory billing statements, the company prevented us from making a rational financial decision or canceling the second surgery.