I've had this company for 4 years and it was really because they had the cheapest premium when I…read morefirst got my house. After that every year it went up, which I hear can be natural for insurance. I had to file a claim with them and I don't know if the company name changed or they have a different claims Dept but I had to file it with ASI. In order to receive my claims check, I had to update my mailing address since I moved and ASI could not update it even though they are the ones who would be sending me my check. ASI transfered me to TWG and I got hung up on after on hold for 5 minutes. I emailed Twg and explained the situation, and someone called me within 8 hours to help me out. They told me they had my correct mailing address but if I want to make sure I get the claims check to the right place then I'll need to call back and confirm with ASI on when they sent the check. My goodness, a lot of hassle.

This is by far the worst insurance agency I have ever dealt with in my entire life. To say they did…read moreabsolutely nothing for me when they were my agent is an understatement. Additionally they offered horrible advice that in the long run ended up costing me big time on a hail damage claim I had on the roof of my house. Moving here from another state I had never been faced with these oddball clauses about wind and hail special "deductibles" based on the value of your home. 2 percent to be exact, which quite frankly is ridiculous. But on top of it, to have your insurance company who has the value of your home, versus the value of your total property, write a home owners policy that includes the land add insult to injury. I am quite frankly surprised that Safeco would even allow them to write a policy like this since even in the case of catastrophic damage, would never have delivered on the full value of the policy unless the land itself were sucked into a big hole in the ground. Then I'm sure there would have been some earthquake exclusion that would have voided the whole thing. I have since switched my homeowners policy to Met Life which was a direct purchase thru a buying agreement with the corporation I work for and have done a better job talking to someone on line directly than when I had this lousy agency "working for me".... Also they have these young men who are actually quite glib and goofy handling their policies. I am reminded of how much I dislike these people after I just got a call from someone at their office today interrupting me in the middle of my business day to talk about getting me back as a client. He says he has some great rates to discuss with me.... REALLY? CAN I WASTE MORE OF MY TIME AND MONEY ON YOU? I THINK NOT!!!!

I recommend this insurance agent to my friends and my family. I know they are honest, reliable and…read moresaved me even more money than the low price I had been paying. I am an overly thorough shopper.

I am still raving to everyone I know about the excellent customer service I had and still am…read morereceiving from this agency! They were so attentive and prompt about staying in contact with me that I wish I would have made the switch to the Cohen group much earlier! They were easy to work with and stayed in close contact with me during the process of arranging my Auto and Homeowners policies! I can't say enough positive things about them.

Sarah Morgan was very easy to work with, They made initial coverage…read more affordable. However the renwal for this year with Allstate became unaffordable so I had to switch carrrier and agent.

The absolute best out there! One call and they shop your insurance needs with 40+ companies.read more

I just renewed my life insurance policy through Stali Allport with State Farm, and also bundled my…read morehome and auto with her as well. Stali was awesome through the entire process. She kept me informed, and was always quick to respond to any questions or clarifications I was needing. I would highly recommend giving Stali a call if you need help with your insurance needs. Keep rocking it Stali! Chad - Dallas, Tx.

Stali was awesome I'm having trouble with my apartment complex who's giving me the runaround on my…read morerenters insurance this is the very first time I've ever had renters insurance and she explained what they needed and got me the paperwork I needed in under 24 hours she was professional helpful explained the policy to me and was adamant that if I had anymore issue with the complex manager I could call her anytime I highly recommend if you need renters or any other kind of insurance give her a call asap she a Rockstar

This agency/office is NOT helpful at all. They kept invoicing me on things that we agreed on…read morecanceling. They called over and over again when told not to call. This harassment kept on for a week or so. They kept asking for information that was in there system over and over again. I would not recommend this agent and or office seeking any kind of insurance go somewhere else FAST! Guy T

Really excited about my new insurance agent! Claudia was very helpful and took the time to explain…read moreall of my options. High recommend this office

State Farm Insurance at this location ( Dallas Mockingbird Ln) is the worst insurance company I've…read moreever dealt with. They don't just lack customer service, they flat-out refuse to help. They promise refunds and never issue them. They make commitments they never follow through on. The staff shows no urgency or accountability. Save yourself the frustration and take your business somewhere else. Do not go to this location for any of your insurance needs.

Great customer service! I was quoted by Cynthia Pierda and received it in minutes. She was very…read morehelpful on the phone.

Tara is the best! My wife and I have many insurance needs including rental houses in orher states,…read morecars, motorcycles and an umbrella policy. Tara was able to get the right insurance for us at the best prices. We saved money and get better service than we ever had.

I came across Paragon Insurance when I was in the process of purchasing a house and wanted to shop…read morearound for home owners insurance without receiving calls from every insurance agent in the county. By bundling my auto and home insurance, Tara was able to get me a better rate than anyone else I solicited and she did all of the "leg work." When I purchased a truck, I called her from the dealership and she had my new premiums ready within minutes. She has been very accommodating when asked to juxtapose differing policy configurations so I can select the option that best meets my needs. Call Paragon and let Tara spare you the hassle of comparing rates.

My husband called this office to transfer/change our insurance to Texas since we're from out of…read morestate. One of the agents said he would help us and would call my husband back. It's been 3 weeks and we haven't heard anything back. He called the office but no one answered or returned his call.

Amazing communication and professionalism while also remaining a personal relationship with the…read morecustomers. I felt like I was in great hands when speaking with the team. Definitely recommend.