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    The Fix - Walmart Gastonia

    5.0 (2 reviews)
    Open 10:00 am - 8:00 pm

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    1 year ago

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    11 months ago

    Went in to get my grandson's iphone 11 screen repaired very friendly staff took about 15 mins.very reasonable price

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (6 reviews)

    I'm updating my review from 1 star because Gabriel, the owner, contacted me directly and worked…read morediligently in getting my phone replaced. Kudos to you sir for doing the right thing! I took my working phone in to get the cracked screen replaced and left with a broken camera. They said it needs a micro solder repair, they don't do that, and to contact Verizon about warranty for my "software issue". I've spent countless hours driving to Verizon, calling a CSR and being transferred multiple times, doing troubleshooting, and eventually a factory reset. It's not Verizon's responsibility to warranty something Asurion (UBreakiFix retailer) broke. I'm at a loss and unable to capture precious moments of my baby while stuck in the middle of them pointing blame at each other. I reported this issue to Assurion's Customer Support and I'm told I'll be contacted within 24 hrs. I will never use this store again! The assistant, Thiago, was so determined to get a 5 star review that he took my phone and rated MY experience 5 stars and handed my phone back. I'm not an uneducated imbecile and I'll give my own rating and review. I'm extremely dissatisfied!

    Answering their phone and being open would be a huge help. I went to get my steam deck fixed and…read moremade an appointment over the phone with a virtual assistant. About 30 minutes before my appointment I was sent an email saying it was canceled. I received no notice nothing at all.

    AT&T Store - Case in point, employee who could be assisting a customer playing with displays.

    AT&T Store

    (20 reviews)

    I went into store after multiple issues trying to upgrade our phones. I paid off our old phones and…read morethen tried to upgrade to new phones. I was told there is a glitch in their system and I had to wait 24 hours before I could upgrade a second phone. Come on, this is a tech company! I go back and knew exactly what I wanted. He tried to upsell me with additional phone storage and a replacement plan. I said I didn't want them. He goes in back to get phone while I waited 20 minutes. Wouldn't you know that he comes back with only the phone he was trying to upsell to me. He inferred I was stupid because I didn't want the upsells and didn't undestand that it would save me in the long run. I walked out and ordered the phone online.

    I got lied to, he was deceitful and he tried to cheat me. Well he did cheat me I had to turn in my…read more7 month old phone that cost $500.00 and I still owe $354. first bill was $ 253. was suppose to be $55. plus tax and fees. and it states starting in October the bill will be $92. Suppose to get gift cards to use to pay my phone I had to give him and I doubt it that I will get them and it will take 3 months to receive I say just send a check and I asked for my phone back but he will not do that. Use the service for 6 days sent back the $ 1000. phone he gave me which is more phone than I needed and he knew that. I found out if I didn't send that phone back with in 14 days I would be stuck paying for it. He plans on charging me a restock fee besides. So I lost money and have no phone, we are elderly on a fixed income and I'm not spending over $500. for a phone. He was going door to door and his name is Desmond and he said he was the manager at the cox rd Gastonia nc store and his assistant is Angelica. They hesitate to return calls and actually she never called back. BUYER BEWARE !! I went back to TMobile and I never had a issue with them and recommended them at least they are honest.

    The Fix - Walmart Gastonia - mobilephonerepair - Updated September 2026

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