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    The Foam Shop

    5.0 (1 review)
    Closed 9:30 am - 5:30 pm

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    7 years ago

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    Fraser Furniture - Fraser Furnitures New Location, Open Now

    Fraser Furniture

    3.8(4 reviews)
    1.4 km

    Went here last week to buy a bedroom suite for my daughter. The service was great, the young lady…read morethat started helping us (1st day and she rocked it) was awesome. She took the time to listen and learn and didn't try to upsell us. Eventually her "boss" (husband actually, so who then really is the boss? ) came and helped her do the final deal. They were more than willing to bargain, I'm a Dutchman, and a bargain is a #1 requirement with me and we worked out a great deal. Turns out "the boss" really was the boss, as he was part owner in the business. I was able to do a great deal with him that saved my daughter a bunch of money. The furniture we chose was locally made of REAL wood, not partial board. It is a very pleasing design and they delivered and set the whole room up too and took away the packaging. If you're looking for new furniture you will not be disappointed, shop local and get personable old fashioned service with a smile and a handshake. Places like Ashley's, Leon's and The Brick haven't got a hope of matching the pleasant experience we had at Fraser Furniture in Abbotsford. Keep your dollars in Canada with small local businesses instead of sending it to the large corporations outside the country !

    I was looking for quality furniture at great price. I found it at Fraser furniture. Iove it's…read moreAshley brand Excellent service, will be back for future purchases.

    Photos
    Fraser Furniture - Nightstand

    Nightstand

    Fraser Furniture - Queen size Bed

    Queen size Bed

    Fraser Furniture - Dresser and Mirror

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    Dresser and Mirror

    Ashley HomeStore

    Ashley HomeStore

    2.5(8 reviews)
    3.0 km

    BEWARE of the 10% Admin Fee hidden clause in your purchase. Ordered furniture 3 weeks ago, still…read moredidn't receive any notification of a potential delivery date despite expensive delivery fees. Tried to cancel the order and they wouldn't do it at first. I was told only the store manager could do it, but he was not in the store that day. Told he would call, never did. Called the store to find out that their phone doesn't work anymmore. Told in the store they were having "systems" issues. Finally got a hold of someone in customer care outside of BC to be told that I didn't cancel fast enough and now am being charged a 10% admin fee totalling approx. $600 for furniture that isn't being delivered from a store that doesn't have a working phone line or in-store manager to process customers when they come inside. Disappointed & will never buy from this store again. Looking through the reviews I see I am not the only person scammed.

    My wife and I purchased a couch, chair, and ottoman (with warranty) from Ashley Home Store in…read moreAbbotsford. Within a few weeks of the purchase, we noticed that the fabric was fraying. We contacted customer care and were instructed to use a fabric shaver to fix the issue. My wife did as they had said, and it resulted in the fabric tearing and leaving a tear about 3 inches long. We reached out to customer care again, just to be told it wasn't their problem. We went I to the store to speak to the manager. He seemed more than eager to help. We forwarded him the email chain and photos. He assured us that our issue would be corrected. He told us someone would reach out to us in the next few days. We didn't hear from anyone. We contacted the store again and at that time we were told that we would have to pay to fix it ourselves. We told the manager that that was unacceptable and that he needed to make this right. That's when the store went radio silent. They would not return our calls over the next several weeks. My wife decided to call again on a random Saturday morning, and no one answered right away, but a few minutes later, the manager called back. I answered the phone and asked a very simple question, "Where do you want me to leave this furniture? Inside your front door, outside your front door or just out in the parking lot?". The manager hung up. So, we threw a couple of the cushions in my truck, which showed an abundance of fraying and headed to the store so they could see the terrible craftsmanship for themselves. As we walked in the door of Ashley's, the manager started yelling that we needed to leave. He made a complete scene, saying that we had threatened HIM and demanded that we get out or he would call the cops. We eventually did walk out, taking our cushions with us... off to small claims court we go. If I could have left zero stars, I would have.

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    Ashley HomeStore
    Ashley HomeStore
    Ashley HomeStore

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    The Brick

    The Brick

    1.5(24 reviews)
    1.9 km
    $$

    Very horrible experience. I would not recommend buying anything from this location. The staff were…read moredishonest and misleading throughout the entire process. We went to purchase a king-size bed frame and mattress. Gurpreet was our salesperson. Initially, we wanted to pay the full amount right away, but he convinced us to sign up with their financing partner, Flexiti, instead so that he can earn some commission. He also told us that once the bed was delivered, we would have 48 hours to report any issues to Brick and they would help resolve them. When the bed and mattress arrived, there was a huge gap between the mattress and the bed frame. We understood there might be a small gap, but this was very noticeable and caused the mattress to move around. We emailed them immediately, and the next day Vansh, who said he was the supervisor/manager, called us. He claimed this was normal in all beds and I asked him if we could chose another bed frame as we reported the issue with 48 hours. He said we cannot do anything as there is no return policy or anything. You will have to keep it. At last we decided not to argue with them and thought to pay full money to Flexiti and when I received the statement, there was an extra $25 charge. After calling Flexiti, they informed me that the salesperson had added insurance to our account without our knowledge or consent. Overall, this was a terrible experience. I would never recommend this location to anyone. Maybe other locations are better, but definitely not the Abbotsford location.

    their customer service is horrible. i bought an end table and was told it would be 2 weeks before I…read morecould pick it up. Well, it has been 2 weeks and when i called to confirm that I could pick it ip, they tell me it will be another 2 to 3 weeks before it is available. They never once contacted us to say there would be a delay. Needless to say, I will be going in to get a refund and buying from somewhere else. Even worse, they tried to tell me that what they had written didnt mean what it said and I was wrong.

    Photos
    The Brick
    The Brick - It still happened even if you are excusing yourself from the huge $85 cost after I've refurnished 4 entire homes at the brick.

    It still happened even if you are excusing yourself from the huge $85 cost after I've refurnished 4 entire homes at the brick.

    The Brick - Still happened even if you excuse yourself from responsibility! $10,000 spent and $85 is breaking your bank?

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    Still happened even if you excuse yourself from responsibility! $10,000 spent and $85 is breaking your bank?

    The Foam Shop - mattresses - Updated June 2026

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