I love this Pretty Kitty location! Karen did mine today and she did a fabulous job! Please upgrade…read moreto the Extra Care! It's worth the extra $10. I have no swelling or itching!

I'm writing about an incident that occurred over a year ago, however I hadn't written it due to…read moreembarrassment. I was being waxed by Karen who I had frequently been seeing every 6-8 weeks. On this day, it was the afternoon and her and I were in the room while she had just began my Brazilian. All of a sudden I heard someone abruptly open the door into my wax room and it was a lady asking where the restroom was. Karen and I looked up in disarray and she said this isn't the restroom. She tried covering my private parts but I fear the customer had saw me as she physically walked into the room. I was in shock and Karen was extremely apologetic. I felt that she was also embarrassed and tried to make light of the situation but i was so distraught I didn't know how to react. I left that day and never went back. I don't blame Karen at all, however the fact that a customer was able to have access to my room that easily while my service was being done made me feel extremely uneasy. I do wish The Pretty Kitty had a way to prevent others from easily accessing the rooms as there's really just a door and a curtain separating the lobby to the rooms. I probably won't ever go back but I hope this message finds the establishment and can provide some guidance on reassuring this won't happen again.

out of town and was in need of a quick wax and ended up w an amazing lip + brow wax with Claire!!…read moreshe was so sweet and did amazing work :) will be back

I'm writing this review as I just got home from my sugaring appointment…read more I am a loyal customer and have gone to different estheticians for Brazilian sugaring here - at their old Rancho location, the new Fontana location, and my first time here at the new Rancho location. I scheduled a last minute appointment with Claire (my usual esthetician) today. But it turns out she was unavailable and Max was there. I've gotten sugared by her before and wasn't really satisfied with my service as I realized I had a few open cuts / wounds due to the pulling of sensitive, thin skin way down there. So today my service was going well, we were having a great conversation then all of sudden a sugar pull and we both went dead silent for a few minutes. I already knew something went wrong. When we were done I knew I had some cuts down there. When I got home to pee I saw it. My lips looked like it had a big, open, popped pimple in it. And around it was pink and tender, like a cut. This made it difficult to wipe. I would post a picture but due to the area it is at, I am unable to. I would like to speak to a manager regarding this issues because this isn't the first time that's happened to me.

For a first timer, Karina is the girl to go to! She made me feel very comfortable and she was very…read moresweet! Thank you again Karina! I'll be sure to come back to you! (:

Nice clean wax salon, but prices is high compared to others in the area…read more Will probably return if there are special for the month.

First time waxing before my wedding and I was nervous, however I actually loved it so much I…read morequickly booked for my legs to get waxed the next day and she was able to fit me it :) it was a clean space and I felt completely comfortable!!! :)

I've had such a great experience with Christy! She is extremely professional, knowledgeable, and…read moreclearly skilled at her craft. From the moment I arrived at my first appointment, she made me feel comfortable and at ease, which really matters when you're getting such personal services like this. She took the time to explain each process, answered all of my questions, and made sure I was comfortable throughout the entire appointment. Wow, can't believe I have used her services for a year now. Her attention to detail and expertise really show, and the results remI excellent. I truly appreciate her professionalism and the calm, welcoming environment she creates. I highly recommend her to anyone looking for a skilled and trustworthy sugarist.

I just wanted my eyebrows cleaned up, I walked in for threading and was in and out in under 10…read moreminutes. Easy and fast and only $12. She did a great job.

Wax Pros: inexpensive/fast/friendly…read more Cons: painful af/left with wax on you after/skin irritation I will not return. I'd honestly rather pay more. Place is clean.

First time coming to Abby's and she was able to take me in as a walk in. Great customer service !read more

I love Abbey. I just found out she relocated. Called to schedule and she fit me in same day…read more Got everything I needed done and now that I know where she is, I will be back more frequently. Please call and schedule your appointments she has availability! The new place is more private so mainly one on one service.

Friendly, clean, and efficient! They are very thorough and also had an easy check in!read more

My experience at Bollywood Spas was amazing last week! I called ahead of time to confirm if they…read moretook walk ins and they certainly did. I was greeted as soon as I walked in the door and Rimi was happy to do my Brazilian wax front and back. I was a tad nervous about the service especially since I hadn't been waxed in months. But Rimi assured me she'd do her best to make me look amazing. And boy, it was like night and day . She literally removed all the hair front and back. I looked so good (and still do, days later) Prices are reasonable too and the wax room is really pretty and clean. Thank you Rimi and staff. I'll be back.

Great experience and service. They are friendly and made me feel comfortable. I would definitely…read morerecommend

I was so nervous to wax my eyebrows since it's been a while, but Evelyn did such a great job. I…read moredidn't feel any pain and she got the shape perfectly

Great location and great service. The salon is so cute I love how it's decorated. Easy parking was…read morea plus.

Don't partake in this business! Owner has horrible care for her customers. Don't believe anything…read morein her response to me. All lies. Update: After posting my original review, the owner provided screenshots showing that messages had been sent through the Square app. While I appreciate receiving that information, it does not change my overall experience. One point that I feel is important to clarify is that my concerns about communication began before the eyebrow incident and before the missed appointment. I reported to the front desk that I was no longer receiving appointment reminders and notifications and was told that the owner would contact me regarding the issue. To my knowledge, that never happened. The communication issue was the first problem I raised. Later, I experienced burns to both eyebrows following a waxing appointment that lasted nearly two weeks before healing. Despite these concerns, I never felt there was any meaningful effort to address the issues I had raised. The owner later explained that messages had been sent through the Square app, including a message informing me that future appointments would not be accepted. However, after I had already reported communication problems, I do not understand why there was no direct phone call or email regarding my concerns or the decision to discontinue services. In fact, on the same day that I called the salon attempting to discuss my concerns, a message was sent informing me that the salon would no longer be providing services. I fully respect a business's right to choose who they do business with. My disappointment is not that the owner made that decision. My disappointment is that the decision appears to have been made after I raised concerns about communication and my service experience, without any meaningful attempt to resolve those concerns first. Looking back, I believe the communication breakdown was the root of many of the issues that followed. Rather than addressing those concerns, the business relationship was ultimately ended. As a customer, I was left feeling dismissed rather than heard. Potential customers should be aware that if you have concerns regarding communication or your service experience, your concerns may not be addressed in the way you expect. My experience was that the relationship ended before those issues were ever meaningfully discussed or resolved.

Service requested: Lash Lift…read more Rachel was so nice, gentle, and patient. As I was lying down, I could tell how careful she was as she prepped my eyes and lashes. I recommend the lash lift if you're looking for a more natural and subtle look--or if you're just tired of using (and cleaning up) mascara. The facility was pretty clean and the service beds were comfortable. They offer discounts if you're a new client.

10/10 would NOT recommend. Gave them several photos of what I wanted. Told them clearly I wanted…read morenatural wispy look. Not heavy or thick. The girl took 3 hours just for me to have them remove them and leave with my natural lash because they can't look at photos or listen to instructions.