I love this Pretty Kitty location! Karen did mine today and she did a fabulous job! Please upgrade…read moreto the Extra Care! It's worth the extra $10. I have no swelling or itching!

I'm writing about an incident that occurred over a year ago, however I hadn't written it due to…read moreembarrassment. I was being waxed by Karen who I had frequently been seeing every 6-8 weeks. On this day, it was the afternoon and her and I were in the room while she had just began my Brazilian. All of a sudden I heard someone abruptly open the door into my wax room and it was a lady asking where the restroom was. Karen and I looked up in disarray and she said this isn't the restroom. She tried covering my private parts but I fear the customer had saw me as she physically walked into the room. I was in shock and Karen was extremely apologetic. I felt that she was also embarrassed and tried to make light of the situation but i was so distraught I didn't know how to react. I left that day and never went back. I don't blame Karen at all, however the fact that a customer was able to have access to my room that easily while my service was being done made me feel extremely uneasy. I do wish The Pretty Kitty had a way to prevent others from easily accessing the rooms as there's really just a door and a curtain separating the lobby to the rooms. I probably won't ever go back but I hope this message finds the establishment and can provide some guidance on reassuring this won't happen again.

I'm writing this review as I just got home from my sugaring appointment…read more I am a loyal customer and have gone to different estheticians for Brazilian sugaring here - at their old Rancho location, the new Fontana location, and my first time here at the new Rancho location. I scheduled a last minute appointment with Claire (my usual esthetician) today. But it turns out she was unavailable and Max was there. I've gotten sugared by her before and wasn't really satisfied with my service as I realized I had a few open cuts / wounds due to the pulling of sensitive, thin skin way down there. So today my service was going well, we were having a great conversation then all of sudden a sugar pull and we both went dead silent for a few minutes. I already knew something went wrong. When we were done I knew I had some cuts down there. When I got home to pee I saw it. My lips looked like it had a big, open, popped pimple in it. And around it was pink and tender, like a cut. This made it difficult to wipe. I would post a picture but due to the area it is at, I am unable to. I would like to speak to a manager regarding this issues because this isn't the first time that's happened to me.

I had such a great sugaring experience here. Very quick, efficient, and comfortable all at the same…read moretime. Brenda took great care of me, made me feel so comfortable, and talked me through everything so no questions were left unanswered. I recommend coming here for high quality service and reasonable prices for any of your beauty needs!

As a community leader, I want people focused on my vision, not distracted by unwanted nose hairs…read more Thanks to Aimee at European Wax Center in Rancho, I can breathe again! Seriously, I can breathe... She's fast, professional, and its cost-effective. The nose and ear waxing removal is a breeze. Aimee is outstanding and I highly recommend her services! Bonus: your first service (if it's a small area) might even be free. Check in with them to confirm. Try it out and ask for Aimee!

Nice clean wax salon, but prices is high compared to others in the area…read more Will probably return if there are special for the month.

First time waxing before my wedding and I was nervous, however I actually loved it so much I…read morequickly booked for my legs to get waxed the next day and she was able to fit me it :) it was a clean space and I felt completely comfortable!!! :)

I've had such a great experience with Christy! She is extremely professional, knowledgeable, and…read moreclearly skilled at her craft. From the moment I arrived at my first appointment, she made me feel comfortable and at ease, which really matters when you're getting such personal services like this. She took the time to explain each process, answered all of my questions, and made sure I was comfortable throughout the entire appointment. Wow, can't believe I have used her services for a year now. Her attention to detail and expertise really show, and the results remI excellent. I truly appreciate her professionalism and the calm, welcoming environment she creates. I highly recommend her to anyone looking for a skilled and trustworthy sugarist.

I just wanted my eyebrows cleaned up, I walked in for threading and was in and out in under 10…read moreminutes. Easy and fast and only $12. She did a great job.

Wax Pros: inexpensive/fast/friendly…read more Cons: painful af/left with wax on you after/skin irritation I will not return. I'd honestly rather pay more. Place is clean.

First time coming to Abby's and she was able to take me in as a walk in. Great customer service !read more

I love Abbey. I just found out she relocated. Called to schedule and she fit me in same day…read more Got everything I needed done and now that I know where she is, I will be back more frequently. Please call and schedule your appointments she has availability! The new place is more private so mainly one on one service.

My experience at Bollywood Spas was amazing last week! I called ahead of time to confirm if they…read moretook walk ins and they certainly did. I was greeted as soon as I walked in the door and Rimi was happy to do my Brazilian wax front and back. I was a tad nervous about the service especially since I hadn't been waxed in months. But Rimi assured me she'd do her best to make me look amazing. And boy, it was like night and day . She literally removed all the hair front and back. I looked so good (and still do, days later) Prices are reasonable too and the wax room is really pretty and clean. Thank you Rimi and staff. I'll be back.

I went back to get a fill and unfortunately didn't get the same person. I don't know who I got, but…read moreshe took an hour to apply (versus 15 minutes the first time). I got home and my eyes started bothering me. I ended up removing the eyelashes at one in the morning. My eyes were still bothering me so I went to the Dr thinking I may have had an infection and he told me that there was glue underneath my eyelids! He gave me some eye drops to and break it up and it took several days. I still have a certificate for one more application and I will never use it. This has unfortunately soured me to ever getting eyelash extensions again. My advice would be to ONLY go to Remi because I know she knows what she's doing.

This was my first visit to Haus of Wax, and I had such a great experience! Evelyn was incredibly…read morefriendly, welcoming, and professional. She made me feel comfortable right away, which helped ease any nerves I had about getting a Brazilian wax. The entire experience was quick, clean, and much more comfortable than I expected. Evelyn is easy to talk to, explained everything clearly, and created a relaxed atmosphere throughout the appointment. I left feeling confident and well taken care of. I highly recommend Evelyn and Haus of Wax, especially if it's your first time. I'll definitely be back!

I was so nervous to wax my eyebrows since it's been a while, but Evelyn did such a great job. I…read moredidn't feel any pain and she got the shape perfectly

I had the pleasure of having Ana wax me and omg she was so kind and funny and most importantly…read moregentle. The babe cave was so warm and inviting and just really great people all around. Thanks again!

Don't partake in this business!…read more After reading the owner's response, I would like to clarify a few things. I appreciate that the no-show fee was ultimately refunded. However, my concerns extend far beyond that single charge. I had been a customer since December and initially had positive experiences. In April, I had an eyebrow waxing appointment that resulted in burns around both of my eyebrows. The burns were painful and lasted for nearly two weeks before healing. While I did not immediately leave a complaint or review, that was because I genuinely liked the technician and assumed she was simply having an off day. I chose to give the salon another chance rather than immediately criticize the service. Had the burns been the only issue, I likely would not be writing this review at all. Separately, I began having issues with appointment confirmations and reminders. When I first started coming to the salon, I consistently received appointment notifications. When those notifications stopped, I brought the issue to the attention of the front desk and was assured it would be addressed. To my knowledge, the problem was never resolved. When I later missed an appointment and was charged a no-show fee, I reached out because I wanted to discuss both the fee and my previous service experience. Unfortunately, despite multiple attempts to call the salon, I was unable to reach anyone. The owner's response states that direct email and voicemail information were provided to me; however, I never received any email, voicemail, missed call, or direct contact information. Had I received a direct way to contact the owner, I would have gladly used it. What I find most disappointing is learning through the owner's response that the salon had apparently decided not to continue providing services to me. That decision was never communicated directly. I continued attempting to schedule appointments because I genuinely wanted to remain a customer and had no reason to believe otherwise. Instead, my appointments were repeatedly canceled, which left me confused and frustrated. My biggest issue is not that mistakes were made. Every business makes mistakes. My issue is how the situation was handled once concerns were raised. I reported a notification problem, was told it would be addressed, continued experiencing the same issue, and then struggled to get ahold of anyone to discuss it. If the salon no longer wished to continue providing services, I believe that should have been communicated clearly rather than leaving me to wonder why my appointments kept being canceled. What was most disappointing to me was that I never felt my concerns were genuinely acknowledged. The response I received focused on defending policies and explaining the salon's position, but there was little acknowledgment of the issues I raised, including the burns from my eyebrow service, the appointment notification problems that I had previously reported, and the difficulty I had reaching anyone to discuss my concerns. At the end of the day, this is not about a single appointment, a refund, or one bad experience. It is about communication and customer service. I genuinely enjoyed coming here when I first started and would have preferred to resolve these issues and continue as a customer. Unfortunately, that did not happen, which is why I ultimately chose to take my business elsewhere.

Service requested: Lash Lift…read more Rachel was so nice, gentle, and patient. As I was lying down, I could tell how careful she was as she prepped my eyes and lashes. I recommend the lash lift if you're looking for a more natural and subtle look--or if you're just tired of using (and cleaning up) mascara. The facility was pretty clean and the service beds were comfortable. They offer discounts if you're a new client.

10/10 would NOT recommend. Gave them several photos of what I wanted. Told them clearly I wanted…read morenatural wispy look. Not heavy or thick. The girl took 3 hours just for me to have them remove them and leave with my natural lash because they can't look at photos or listen to instructions.