Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

I've had this same company for my car insurance for the past 10+ years, as long as I've been…read moredriving! Jackie Norton is incredibly helpful and easy to talk to, she's previously insured my whole family and has really gone the extra mile for us over the span of our relationship. I highly recommend her as an agent.

Agency Owner and Agent Jacqueline is very experienced knowledgeable and professional. A+read more

I have ALL of my insurance with WIC and I would never consider going anywhere else. Derek is my…read moreagent, and he is extremely knowledgeable, unbelievably helpful, and so personable. He makes the time to get to know you personally, and he takes incredible care and pride in his work. Before I found him, which was through a referral from someone else who raved about him, I barely had any interaction at all with my agent (different agency). I know it's possible to obtain insurance without an agent, but I would never do it. There is something to be said for the ability to pick up the phone and call an actual person - especially one that knows you -- in a moment of need, and when the guy on the other end of the phone is Derek, problems or issues become easy fixes every time. WIC treats clients like businesses used to - as people, not numbers. I wish everyone I dealt with was this way!

My family has been insured with WIC Insurance for more than 20 years. They have agents who have…read morebeen there more than 20 years and are experts. WIC is an independent agency which means they have more than one insurance company to choose from and can pick the best company with the lowest rate for your homeowners or auto insurance. When you need insurance, go visit WIC INSURANCE.

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Catherine is the best. She's attentive, knowledgeable, professional, friendly, and patient! I…read morerecently bought a new car and was lured into the dealership's insurance offering (a bundle, no less). Catherine was happy to review the different coverages available to be sure I have what's best for my needs. In the end, they couldn't beat Howe's, and I already knew they wouldn't be able to compete with the excellent customer service I receive regularly from Catherine.

From the owner: Howes Insurance Group's consultative process protects our client's wealth and manages their…read moreinsurance costs through customized plans, continuous monitoring and easy, on-demand interactions.

When I moved back to Massachusetts and no longer had a local agent, my car salesman suggested Koch…read moreProtect Insurance Agency. From the moment I called, Sherry Dutton was absolutely amazing. She quickly helped me secure the proper car insurance at a fair rate, making the process seamless. I was so impressed with her professionalism and attentiveness that I later reached out to her for homeowners insurance. Once again, Sherry exceeded my expectations. She took the time to understand my needs, communicated promptly, and found the perfect policy for me. I couldn't be happier with my experience working with Sherry and Koch Protect Insurance Agency. I highly recommend them for their outstanding customer service, professionalism, and dedication to finding the best insurance solutions.

From the owner: We are an Independent Insurance agency located in the greater Boston MA area with multiple…read morerooftops. This means that we can shop 16 different insurance carriers to find you the best coverage at the best rate in your local area. We have a team of over 20 licensed agents that work around the clock to provide you with the best coverage for your auto, home, umbrella, life, RV, boat, commercial, and pet insurance. We believe that an Agency's job is to provide you with the best customer service, best coverage at the lowest shopped rates and maintain all your accounts year in and year out. Our customers enjoy our top tier services, quick responses, open communication via text, email and phone as well as our expertise and advise on what insurance products best suit their needs. Join the Koch Protect family and have all your insurance accounts taken care of by a team of professionals today.

Wendy has been great resource for insurance questions and evaluating what plans specifically meet…read moremy family needs

From the owner: Independent insurance agency specializing in the agribusiness, equine, and green industry as well…read moreas contractors, small business, homeowners & personal auto. Contact one of our agents to get a quote today!

I have used Sudbury Insurance for 20 years. They always help me understand my policy and get me the…read morebest provider at lowest cost. Denisha specifically has always been really helpful. I highly recommend them.

I contacted my insurance agent to see about reducing my bill and Denisha Burris was so helpful in…read morehelping me she also gave me suggestions on how to further reduce my bill. I have been with sudbury insurance for over 20 years and never received such great customer service !Thank