2nd review is actually an update that will read since the initial review my wife gave me such a…read morehard time I decided to add that our 2 college kids and their vehicles insurance has been switched from another agency for choose not to name but I could misspell the agencies name also located in Grafton Mass as it's quite possible I may have been paying for insurance clearly not necessarily needed such as towing or a deductible amount nor informed of any savings each year for years of excellent driving, no infraction, AARP Triple A etc.etc. It's immature I'm sure that Godettte Insurance meant well With the $ savings now I may purchase a motorcycle and insure it w/Congress as a 2nd vehicle for my wife who rarely drives b/c it's a standard shift.

Highly recommend this firm for personalized service and unparalleled response to inquiries and…read moreissues. Fantastic firm!

My husband and I worked with Kaplansky via Arbella Insurance. Specifically we worked with Pam at…read morethe Chelmsford branch for the 2+years we had vehicles registered in MA. She was the pinnacle of professionalism, punctuality and no-nonsense communication. We especially appreciated her advice as we navigated the immigrant's journey of obtaining a US license and registration. She also helped to facilitate a title/ registration transfer from a family owned vehicle, saving us on fees and taxes, which we didn't even know was a thing. Overall, 10/10 to the Arbella-Kaplansky team. The rates are competitive; the service is excellent!!

Terrible customer service! Not helpful and didn't work in my interest to find the best rates!…read more Took days for someone to respond to an email. The agent sounded annoyed when I asked questions. Avoid at all costs.

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

Friendly insurance agents - have variety of prices but back office can be disjoint.....read more

Lindsey, company president is very easy to work with. He also has an excellent support staff who…read moreanswered all of my questions. They are quick to respond to emails and provide great customer support.

I have ALL of my insurance with WIC and I would never consider going anywhere else. Derek is my…read moreagent, and he is extremely knowledgeable, unbelievably helpful, and so personable. He makes the time to get to know you personally, and he takes incredible care and pride in his work. Before I found him, which was through a referral from someone else who raved about him, I barely had any interaction at all with my agent (different agency). I know it's possible to obtain insurance without an agent, but I would never do it. There is something to be said for the ability to pick up the phone and call an actual person - especially one that knows you -- in a moment of need, and when the guy on the other end of the phone is Derek, problems or issues become easy fixes every time. WIC treats clients like businesses used to - as people, not numbers. I wish everyone I dealt with was this way!

My family has been insured with WIC Insurance for more than 20 years. They have agents who have…read morebeen there more than 20 years and are experts. WIC is an independent agency which means they have more than one insurance company to choose from and can pick the best company with the lowest rate for your homeowners or auto insurance. When you need insurance, go visit WIC INSURANCE.

We have been using this company for over a decade. Andrea is amazing and helps me with every…read morequestion and problem. If you want a knowledgeable person and the lost art of personal service, use Nutile-Depasquale.

Monica is a wonderful person who really cares about every one of her clients! We had a lot of…read morecomplicated issues, an erroneous accident report on my file, my husband isn't American and had a recent expired foreign license and others gave us a ridiculously expensive estimate. Monica made several phone calls on our behalf and got us great insurance for literally thousands of dollars less than other agencies. I could not recommend her more! Don't be fooled by her modest office, it's a little cramped and always busy but be sure that everyone there is warm and caring and really on your side!!

After searching the Internet for local insurance agents, we found great reviews on Monica insurance…read morecompany, and we are so happy we went there. Upon our arrival to the office we were greeted warmly from Monica and office staff. Monica gave us the most professional service and examined every possible way to help us in reducing the monthly payment, she also made several phone calls to government offices to correct mistakes in our records where were driving up our premiums. In just 24 hours, she was able to fix everything and reduce our monthly premium by more than half! In conclusion there is no doubt that we have found the best insurance agent we could imagine - Monica simply the best!

My real estate agent recommended this company, for which she uses their services personally. At the…read morebeginning I was not very enthusiastic about insuring my newly purchased home with an agent, as I believed that agents offered limited value add. However the process proved me wrong. Edward quickly put together two options for our home, explaining why he thinks one is of better value, he took tremendous efforts explaining each line item on the insurance contents, and discussing with me every discount we can have. When we asked him to quote the car insurance, he presented four combinations, each with pros and cons, and a top level summary. He also did not mind telling us what he thinks the better option was (not worrying about being hold accountable for his recommendation). He also put his explanation in written details.........helped us understand what the dwelling replacement cost vs. what mortgage company is looking for. He is very knowledgeable and saved us much effort shopping around (I did shop around but he is the best). He told me he does not expect surprises when the final quotes come in and we trust him. If you want to find an agent who is efficient, professional, knowledgeable, give this company a try.