Personalized customer service and excellent response when you have issues. Great staff! They have…read morebeen taking care of us for years!

I can't say enough good things about this office Christy and John are amazing. They make things so…read moreeasy from start to finish. Answered all my questions and they went above and beyond to help me with all my needs. Christy is very knowledgeable and just makes things happen. I would highly recommend them for all your needs. I promise you, you will not be disappointed. Always a phenomenal experience!

We've been with John Campolito Jr. at State Farm for well over 20 years, and the service has been…read morenothing short of exceptional. John and his team have consistently gone above and beyond, delivering the kind of customer service you wish existed everywhere else. They're knowledgeable, helpful, and genuinely care about their clients. We've referred numerous friends and family members over the years, including our parents and more recently our brother and sister-in-law and everyone has had a fantastic experience. Many even ended up with better coverage at a lower cost. It's rare to find that kind of value and peace of mind these days. If you're looking for an insurance agent who treats you like family, answers your questions with patience and clarity, and always has your best interests in mind, you won't find better than John Campolito Jr. and his staff. Highly recommended!

Very typical used car salesman type. Tries to sell you more and more coverage that you don't need…read moreor ask for. Not interested in what's best for the customer, more interested in profit. Ranks their customers. If you Only have car insurance, then you're not as important as someone with car and home insurance. Maybe a good agent for the wealthy, but certainly not for the common person who doesn't like to be "sold".

I have been using The Agent as my insurance agent for years! Ron and his team provide a level of…read moreservice in the insurance field I've never experienced before. I never knew much about insurance before getting to know Ron and he took time to teach me about the coverages I need for my auto, home, life and business insurance needs. His office is not your typical insurance office, loaded with movie memorabilia, popcorn machines and ping pong table, he's the only agent who reviewed my coverage with me over a game of ping pong.

Such great customer service.. and Pam is so thorough! I have home.. auto .. and life with her, and…read morehave been a customer for 8 years, great all the way around.

Avoid this office!!!! George, the phone answerer and front desk guy for Pam, doesn't take critical…read morefeedback well and you will be punished for it. Let me explain. I had this insurance office for seven years on my home and autos. During this time, my teenager got a license and I dropped by the office to get her added. George was friendly and told me a phone call would have sufficed. He took a photo copy and congratulated my daughter. A week later I got a phone call from George asking if my daughter's license was an under 21 or over 21 years of age license. I called George back and reminded him that he had taken a photo copy of it. I admit, there may have been some frustration in my tone. He got nasty back and gave me negative attitude!!! I talked to Pam and let her know about his unacceptable tone and words. She apologized and said George had been to a funeral that morning. I said that is definitely sad and suggested that if he can't conduct himself in a professional manner, he should have stayed home that day. A year later, I called the office and George answered the phone. I told him that I had sold my home and gave him the closing date and gave my new address out of state. He hung up on me. I called back and asked to speak to Pam - the office agent. George said she wasn't there and would give her the message. I told George it was rude and unprofessional to hang up on someone. His attitude was smug. I NEVER DID GET A PHONE CALL FROM PAM. I take that to mean she either didn't get the message or doesn't care to hear feedback about George. I called the 800 office and got Pam's regional office manager number. I let them know my experience. 6 months later - I get a bill for home owners insurance for a home I no longer own. My husband called 1-800 and thought they took care of it. Now it is 15 months since I have owned a home in NE Ohio. I got another bill. This time I go into my local town American Family office. Yes, my account is still active and showing that I owe money!!!! They call Pam's office. No answer. They call Pam's regional manager. He says that the Pam Waldo office is a known problem office. No surprise!!!!!!! It has been 15 months since I have been an American Family customer. I find out that I am owed approximately $1400.00 in refund. Guess where they sent it? To the address that I haven't owned for more than a year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Pam, your customer service expectations from your employee is extremely lax. You are possibly not getting phone messages. George holds a grudge and is treating YOUR customers disrespectfully. You are not taking care of business if customers sell homes and are still being billed. Keeping a refund from a customer is completely unacceptable. Do not use this office!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Courteous and efficient service. The objective was achieved with one short phone call!read more

Jill has been my agent for the past 10 years. She handles my home, auto, business and workman's…read morecomp insurance. She and her staff have been a pleasure to work with. I just had my first claim with her and she handled it promptly, and easily. Thanks for all that you do for me. Gary