Terrible place to live. Do *not* believe the 5 star reviews; they pay people in gift cards in…read moreexchange for a good review on google. 1. The stairs are poorly built. 2. EVERYTHING is covered in webs, cobwebs, and wasp nests! Your apartment will be infested with either spiders, roaches, stink bugs or wasps, or all of the above. HUGE COCKROACHES RUN AROUND THE SIDEWALKS AND OUTSIDE YOUR DOOR AT NIGHT! WATCH YOUR STEP. 2. You will pay extra money, every month, for the "amenities" that are completely trashed or just out of order (the pool and on site laundry machines). The pool is ALWAYS shut down or disgusting- never cleaned properly. The on site washer and dryer's are always disgusting, and broken down. Don't get me started on how TRASHED the room is. UGH. 3. The doors of the apartments are extremely cheap (especially the walls & windows), and each and every one of them will not close properly. Allowing the weather and all critters to enter. 4. The garbage is always overflowing. They allow non-residents to come here and dump their stuff. 5. The A/C has problems 24/7. And it occasionally emits a strong sewage smell. I will be back to edit this review with a few photos, to prove. I will not be silenced. Please take this as a warning to *not* rent here!!! I would say the only good thing about this place is the cheap rent, but.... That is not even the case LOL! So expensive. 11/06/2025

please, if you care about yourself and your family do not move into this location. They do not care…read moreabout their residence or your health or anything at this apartment complex. Just know that I was only there for one day because the apartment was and I wouldn't even want anyone to move into an apartment like that I was trying to move somewhere to help out with the cost because everything was so high but to move into someplace like that, I have really learned my lesson again do not move into this location. You have people in that apartment complex who complain about the management and also maintenance who really don't care about fixing anything in the apartment complex

my experience has been great so far, management has always shown up when I called with an issue,…read moreand all complaints have been resolved quickly.

WORST MANAGEMENT EXPERIENCE EVER If you love the smell of…read moreWEED these apartments are great for you. I have recently moved into one of their apartments in TN where it is illegal to smoke marijuana, not only in the complex but in the state, and there is a tenant around us that smokes regularly. When that tenant starts smoking weed it makes its way into my apartment and stinks up the whole place. We have tried to talk to the property manager multiple times but every time they say the tenant will be out the weed smell begins again. They have been negligent in removing this tenant, in helping us move to a new safe apartment, and by providing a habitable space for their residents. I would love to know how ECI Group LLC is getting around Tennessee Statues code 66-28-514 which provides safety for the tenant from price increases due to management's lack of enforcement of the lease, i.e. Crime/drug-free Housing (Section 4/6)and No-Smoking (Section 7)Addendums? The Crime/drug-free Housing Addendum (sections 4 & 6) of the lease contract is not being enforced and the No-Smoking Addendum (Section 7) offers remedies for the management company to assist other residents with economic damages. DO NOT RENT AT ANY APARTMENT COMPLEX OWNED BY ECI GROUPS. It is not worth the trouble of bad management, communication, and an inhabitable living space.

Great people in the leasing office who made all the necessary paperwork processes as fast and easy…read moreas possible. The maintenance staff conducted a walk-through and provided an introduction to all the systems and appliances in my new home. The grounds are beautifully and professionally kept, and the community is peaceful and very quiet. I'm very happy with my decision to come here.

From the owner: Experience the epitome of peaceful living at Sanctuary Bluff Apartments. Situated amidst stunning…read morerolling hills and expansive landscapes in Thompson’s Station, our brand-new apartment community offers the perfect escape from the hustle and bustle of everyday life. Ideally located near Interstates 65 and 840, Sanctuary Bluff Apartments provides convenient access to Tennessee’s most sought-after counties and top-ranking school districts. With proximity to Franklin, Columbia, and Nashville, you’ll have endless options for shopping, dining, and entertainment just minutes away from your doorstep. Our One, Two and Three Bedroom Apartments in Thompson’s Station offer modern design and features. You can choose from several floor plan designs that offer luxurious indoor spaces, scenic balconies and patios, walk-in closets, and hardwood-style flooring. We also have beautifully designed kitchens that feature stainless steel appliances and granite countertops. At Sanctuary Bluff Apartments, we aim to cater to your comfort and luxury with the best designs and amenities. Our amenities include a 24-hour fitness center, an outdoor swimming pool, and a pet park with a dog spa. Additionally, we also have amenities like a coffee bar, grilling stations, resident package lockers, and garage spaces. We prioritize our resident’s comfort, so we provide them with practical and luxury amenities that ease their everyday activities.

Great location in Spring Hill, TN but with a Columbia address.Don't know why because its closer to…read moreSpring Hill and my Children attend the Spring Hill Schools. Awesome location between Williamson and Maury Co, TN, The apartments are beautiful and large with tons of storage and closets. Best part is the complex is owner managed. Very modern, very nice management and more amenities than I have every seen at other complexes. PS, Love that I have an area for a desk for work and big kitchen bar.

From the owner: City Limits Apartments draw you into an upscale lifestyle in Columbia, Tennessee.read more

The new management is great! The homes are maintained well and the staff is very friendly and…read morehelpful.

Subject: Disappointing Experience with Property Management - Avoid Brookside Properties…read more I regret to share my poor experience with Brookside Properties and Mrs. Lauren McDonald, who manages their operations. After putting down a $500 deposit for a property with a planned move-in date of 12/5, I found myself dealing with a series of miscommunications and a lack of professionalism that led to me losing my deposit, despite never moving in. From the start, things felt off. I initially spoke with an employee named Andy, who assured me that the lease was set up for my needs, including accommodations for my dog. However, when the lease arrived, there was no mention of my pet. After weeks of back-and-forth and unclear communication--at one point Andy had been replaced, and I was dealing with someone new--I discovered that the property wasn't even in the Williamson County school district as implied, but in Maury County. This alone raised serious concerns about their transparency and management. In the meantime, my company's needs changed, and I had to adjust my move-in date. I contacted Mrs. McDonald directly to explain the situation and request my deposit back, especially considering that I hadn't even moved in. After multiple messages and delays, I was told that I wouldn't be receiving a refund. Mrs. McDonald went as far as to reference listening to recorded conversations to confirm what her former employee "didn't" say--completely ignoring the fact that my work-related situation had shifted, making the 12/5 date unfeasible. As a business owner with several colleagues and families relocating to the area, I would have appreciated a more business-savvy approach. Instead, I was left out $500 for a deposit, plus over $200 in application fees, with no acknowledgment of the larger opportunity for business collaboration. Brookside Properties, a company specializing in both residential and commercial real estate, could have leveraged our ongoing relocation plans, which will involve more than 10 families and significant commercial space needs. Unfortunately, they chose to prioritize a small deposit over potential business worth six figures annually. In short, I cannot recommend doing business with a management team that prioritizes short-term gains over long-term relationships. If this is how they handle potential clients, imagine the headache for anyone already locked into a lease.

Management and Maintenance are efficient and friendly here, as well as the quiet community…read moreneighbors and the amenities. I've got a spacious two bedroom apartment and really love it. I renewed my lease again... Can't say enough about the complex as well as how close it is to restaurants and stores. Posting photos from the spring to winter... this little community just keeps offering beautiful landscapes to enjoy!

Commonwealth31 is doing an outstanding job helping me provide bathroom safety bars for my husband…read more They are supportive of our service dog, Loki and the office staff gave our dog a nice treat bag. Our kitchen had all the modern appliances and two bedroom is perfect and allows us plenty of space. Staff is polite and I can always trust them to come to my apartment to change a filter or replace a ceiling bulb. .

Don't move here! They rent to a guy and allow him to park his Large and very LOUD Flat-Bed Tow…read moreTruck on the street and he runs it all day and all night!! It's impossible to get any sleep at night and any peace during the day. He will start up his truck and just let it sit there for 10-20 minutes just running to warm up each time he takes it out. Absolutely ridiculous! loud. It's driving us all insane! I can't believe this asshole doesn't care about bothering so many people 24/7. It's common sense and common decency as a human to not be an obnoxious, selfish prick and until the apartment complex takes care of that do not live here! Don't use the tow company either, because they're clearly ignorant jerks too. Spring Hill Towing.

I lived at M-12 at retreats from 2022 to 2024 it was great then I came back in 2025 at C-2…read moreappliances were broken toilet and bathtubs filthy nothing got replaced Wyatt Irwin is property manager would not recommend living here I not live at Commonwealth at 31 wyatts woman brittanys there lots of favoritism she favors residents

tried waiting to even put a review but they have left me no choice. I have MS and if they don't…read morecare about that, they don't care to ever answer the phone they are now finally trying to replace manager and other office woman quit and I can only imagine why. My AC has cut on and off more than it needs to well come time to replace thermostat that wasn't even only problem my whole unit was needed to be replaced . I'm a mom of 2 my youngest being 15 months and the day my air went out was on Tuesday or Wednesday they couldn't come till the following week to replace entire unit so they left me with 3 window air units which did not cool off anything but bedrooms and there was a heat advisory . Now if anyone knows what MS is then they'd know heat and MS don't mix, nor does it help having a humid apartment with children and with the heat the way it was. Then to put back in same old thermostat! I got rude with office and others due to the lack of carelessness they show here. It's just a paycheck and they don't care about the people. This has only stressed me more and my MS is in remission. So living there only caused more health issues. Not to mention they don't mention on website to use game room and gym you need to purchase a key fob because that shouldn't be included in the amount of rent . As well as you HAVE to keep renters insurance and if you don't pay that you CANT pay rent. They'll lure you in with move in specials only to show why they have to do those. These apartments weren't worth my mental and physical health. The times they come to your door don't care to let you know ahead even by minutes so my 15 mth old nap time don't matter . Everything is just when convenient for them that's it. I have spent money I need to put towards rent on the AC Issue but waiving late fee on rent is what they thinks solve the problem . It didn't. There were other apts with better amenities for the price you pay . There's 39 buildings here 12 doors to each and one pool to make it better. Moving in I had to reclean my apartment as well if everything else ain't enough. But got ignored to the cleaning position. Don't move here especially if you have kids. I've never dealt with this much stress trying to have a home .

The new management company is not great. Have had problems with neighbors for the past 7 months…read more And have not had acceptable resolution. We have been long time residents and expect consideration as such, but have not gotten any. We have tried to schedule maintenance requests, only to be told it would take 3-4 weeks. When our lease comes up we will be looking to leave.

EDIT: Ryan felt the need to email me immediately about this review (despite taking days to respond…read moreto actual requests) claiming that I never sent him any emails. Screenshots attached below. I won't lie, I'm angry right now. Acclaimed's failures have made a difficult time in my life all the harder. I'm a kill em with kindness kinda gal and the response from Ryan pushed me so far past my limit. -- If I were as bad at my job as Acclaimed is, I would have been fired years ago. I have struggled to get emails returned and, when my contact person (Ryan Lockery) does respond, he rarely addresses the questions I ask. Today, I received a document I had requested back at the beginning of June (it's currently late July) after CCing multiple other community members. I was initially sent 14 year-old documentation and my questions about the accuracy of it were ignored. It took three emails to get a response with the wrong documents in the first place. I've had mixed feelings about selling my property and moving on but the thought of never having to interact with Acclaimed or their employees again makes the decision much easier.

Best Property Management around here HANDS DOWN!! Anytime we need them or have questions they…read morealways respond in a professional and timely manner! Cant go wrong with APM