Friendly service is meaningless without results. This agency excels at being 'nice' while…read morecompletely failing to maintain their properties. I am currently stuck in a home with broken appliances the owner refuses to remove, an HVAC system that won't heat, and a back door I can't even unlock because they won't provide a key. They failed to clean the home before move-in despite promises and now hide behind a $300 repair cap to avoid fixing damage. If you value your peace of mind and a functional living space, avoid this company at all costs.

Gemstone started out great but quickly changed once we had signed the agreement. Sean from this…read moregroup was difficult and unprofessional, Madison was great.

Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

Toni Frizzell and her team, including Pamela Bronkowski and Heather Morand, were more helpful,…read moreresourceful, and thorough with our home sale and purchase process than we could have hoped! While some people don't like to pay the realtor/agency commission, my husband and I have repeatedly said that it was well worth the money to have Toni and her team in our corner. Toni was able to help us evaluate what were reasonable requests during our sale and purchase and where we may have room to negotiate. I would recommend working with The Gillig Group for any serious home seller and/or purchaser. Toni is extremely knowledgeable about the Nashville real estate market and the surrounding areas. Because of this, she was able to help us sell our home and make decisions surrounding the sale that came with years of experience, personalized care, and professionalism. I could go on about how they went above and beyond in their service, but I will leave it at that for now.

We were referred to Keller Williams in Nashville from our bank contact in Georgia. It turned out to…read morebe fortuitous for us. Our Realtor was Jackie Wooten, who proved herself to be both knowledgeable and professional. She went the extra mile with us...successfully locating a property that pleased both mom and dad (who were making the purchase) and our daughter (who would be living in the property). She showed us a wide variety of locations and styles within our stated budget and provided valuable feedback on the quality of each property as an investment. She also identified for us a professional inspector who provided information that cinched the deal. It would be difficult to imagine a company and realtor that could provide more exceptional service.

I have had the pleasure of working with Sean, he was assertive, knowledgeable and got multiple jobs…read moredone for me. He and Aaron have successful relationships, and are able to manage a project respectfully. highly recommend recommended!

From the owner: ALARUM is a preventative maintenance company serving property managers and owners of short-term…read morerentals, long-term rentals, and residential/commercial properties across Tennessee. We provide reliable monthly or quarterly maintenance checks, with transparent pricing based on property size. We know what it takes to earn 5-star reviews and keep tenants and guests happy—and let’s be honest, it really is the little things that make the biggest impact. • Are the TV remote batteries new? • Does the Wi-Fi work—and is it fast enough? • Do the appliances all work as they should? • Are the sinks draining properly? • Are door lock batteries fresh? These aren’t major repairs—but when they’re overlooked, they create frustration and complaints. And when you’re managing multiple properties, these small details slip through the cracks. That’s where ALARUM steps in. Whether conducting monthly or quarterly preventative checks, ALARUM staff is capable of identifying and addressing common Short-term Rental-related maintenance issues while on-site. ALARUM also has a selected number of vendors that we work with and stand behind if the task requires a special trade that cannot be fixed immediately. This minimizes communication, coordination, stress, and makes ALARUM a one-stop shop for property managers and/or private owners. Let us sweat the small stuff, so you can focus on the big picture!

I have used Allen Huggins and the WH Properties team to both buy and sell my home in Nashville…read more Allen and the team were consummate professionals throughout both processes, and I am certain that I would not have been able to find such and sell such a great home without them walking me through the process. On the purchase side they kept me regularly updated on homes that hit the market or were scheduled to, connected me with a great local mortgage team and facilitated a smooth closing. On the sale side Allen and the team were patient with our timing and kept us informed through the process of prepping, listing and choosing the correct buyer. They listened to our wants through the process and allowed us input, but let us know if the market would support what we were thinking. In short - if you are looking at buying or selling a home in Nashville, the ONLY brokerage team you should call is WH Properties. I know my experiences would not have gone as smooth or pleasant without their support and expertise.

Caroline went above and beyond for us time and time again and helped us find our perfect home! When…read morewe found the one, there were challenges to navigate but she helped us formulate a competitive offer that we could feel good about, negotiate with the seller based on inspection findings, and helped us navigate an unfamiliar situation. We are completely in love with our new home and she and the WH team made it possible!! We highly recommend Caroline!

Just worked with Hugh and David in setting up an emergency roof leak repair. They made it a point…read moreto get out early in the morning to avoid more leaking from rain moving into the area. Great job!

I used 2 well known property mgmt companies before finding RPM. Those other 2 I would not recommend…read moreat all to say the least. Found RPM the renting process and living situation has been a total turnaround for the better in Murfreesboro! Most people will see those other 2 rent most of the properties in Murfreesboro so it's hard to get away from them but RPM takes care of the properties and the people living in them! Our homes are our 1 place of peace. Thank you RPM for giving mine back to me! RPM for MVP! Most Valuable Propery Management source!

Steve did a great job with no only helping us find a new home, but also selling our current one…read more Nashville is a very competitive market and at times we felt like we were overmatched by other buyers. But Steve was able to craft our search specifically to our finances and needs, and found us a perfect house. He brought a great attitude, expertise, and professionalism, every step of the way.

I highly recommend Steve,…read more He is an amazing Real Estate Agent. He is very polite, efficient and hard working and sold my house in less then a week.

Jenna Pineda helped me purchase an investment property in Clarksville TN. She was amazing. Her…read moreattitude and hard work was what made me want to write this review. I live in Hawaii so Jenna was out at the property non stop on video showing me every detail that I wanted to look at. Anytime I texted or called she answered or responded immediately which is hard to say for other agents I have worked with in the past. I will definitely be using Jenna again for my future homes in TN. Thanks Jenna!

We are shopping for a rental, which isn't a very common thing for realtors in the Nashville area -…read morebut Jessi S. was awesome and suggested areas to check out, doing so in her own time without being able to bring us on due to our circumstances. She went out of her way to show us kindness and it was very appreciated. We will definitely be looking to her when we are buying next year!