Jo and Karen were super nice throughout the entire process. They listened to me and were able to…read moreget me exactly what I dreamed of! The final product was even more gorgeous than I thought it would be. I highly recommend!

Our representative was very knowledgeable, yet none of the employees were dressed to sell expensive…read moreproduct. There was a delay in installation, and they had to put temporary covers on my counters, which were boards that had a highly toxic odor. When our countertops were installed , they were really nice, the backsplash was installed and grouted at later dates, and again, they were stunning. However, the grout where the tiles met the countertops cracked, my husband went to see our representative about getting them re-grouted, he was rudely spoken to by a different employee and we were told that they'd do it in the summer when the weather got better, and that cracks occur in colder weather. Following his conversation, I emailed our representative pictures and a request to get a date to repair and I did not get a response, and that email was sent on 1/15/25. I'm very disappointed in the after care service and will not recommend this company. My husband ended up caulking the area and it looks good now.

The installers were very professional and did a great job…read more Omar was very nice to deal with and answered all our questions I would highly recommend this company. I love my new countertops. Linda S

From the owner: Transform your kitchen with confidence - we offer a complimentary in-home measurement and detailed…read morequote. Our master fabricators have over 20 years of experience working with premium brands like Caesarstone and Silestone. Get Your Special Quote Now!

Outstanding. I ordered four bathroom vanity tops (see example). The products delivered are…read moreexcellent. The customer service from Kaan and Mustaffa was also excellent. Loundoun Granite was not only the least expensive but they delivered in less than two weeks. My wife and I could not be happier with the outcome. Highly recommended!!!

If your looking for great work at a reasonable price look no further. This father son team is…read moreresponsive, professional and confident in what they do. During the pandemic they made themselves available and more than impressed me with their respect for your time and space. We were rushing to get the kitchen remodeled so we could finalize the refinance and Loudoun Granite made it happen. With final measurements taken and a 24hr turn around time due to a cancelation my kitchen was completed 5 days earlier than expected for the appraiser. Thank you guys for the wonderful work we will be referring you to all our friends!

I'll go middle of the road on my review only because my countertops look great and once the owner…read moregot involved, my counters were installed the following week. Without going into details mirroring the 1 star reviews, we waited weeks past our template date before reaching out only to get the runaround from our point of contact (Jean). Like others, I was led to believe that 2-3 weeks following templating, they'd be installing.... After calls/emails from both my wife and I were blown off, I decided to cancel my order citing that the materials had not been ordered so there was no need to keep a deposit that hadn't yet been spent. Following an exasperated call with a person who turned out to be the owner's sister, the owner ended up calling me back and apologizing for my experience and assured me the materials were located less than 10 minutes away (my POC said they were coming from another state and were "delayed"). Owner made good on his word and my countertops were installed the following week as promised. I can't help but wonder where we'd be if I simply left a message for Jean instead of insisting my deposit be returned and my project cancelled. I was referred to this shop by a friend who remodels for a living (I'm the idiot who decided to remodel my own kitchen). From my friend's comment as well as others who have posted, it's clear they're struggling to deliver on promises made. If I were to do this again, I'd go with another shop (several here and around Frederick City). Again, countertops look amazing but I'd guess most places would deliver the same quality product and install sans the empty assurances offered by Designer Surfaces. If you've already paid your deposit and are stuck in limbo land, I recommend calling to cancel your order based on the assumption they haven't yet purchased your materials. If they confirm your material has been purchased (and you can't get a refund), I recommend requesting a copy of the material purchase order as proof.

This business unfortunately is a not reputable company. Do NOT do business with Designers Surfaces…read moreInc. After working with them from December 2023 through October 2024 we have no countertops, backsplash, or response from anyone at Designer's Surfaces Inc. Our kitchen was templated in April 2024. They said it would be installed in a few weeks. The excuse became them not being able to find the quartz slabs due to Baltimore port issues to then the slabs they found being let go, to then their machines being broken to everything else under the sun. The owner (Don Fisher) made many unfulfilled actions after his repeated mistakes and promised to correct. We are a returning client to this business and how they have treated us is horrible. Our first experience was in 2020 and we were very pleased. Unfortunately since then this company has taken a turn for the worse. They have lied, not returned calls, attempted to increase our cost after the contract was signed by over $4,000, and even scheduled multiple installation dates with no phone call to cancel. We have called the business multiple times to inquire on our refund and they say they leave a note for Don every time. We call the owner, Don multiple times a day on his cell phone with no answer. He said the last time we were able to reach him that he was sending our refund but to no surprise nothing has come after months and the business doesn't have an answer to the refund. Don't subject yourself to doing business with this company. You will be sorry.