They were great, the arrived-on time and completed the work as described. They did an excellent job cleaning the tile floors and replacing the broken tiles. The tile floors look like new. read more

We had a few loose tiles that we needed reset. Gary came in and gave us a quote to replace two loose tiles and clean all the grout (there is tile throughout the house). We set the day and time. We moved most of the furniture off the tile. An hour after they were supposed to be here, I called Gary and asked when they would be here. He said they were having mechanical problems and would be there in a half hour to an hour. An hour later, still nobody. I called to cancel and was told there would be a $129 cancellation fee. I tild him no but he kept trying to talk, so I said goodbye and hung up. This is the text he sent: Brandon is in route. You can either stick with the scheduled service for today or the $129 cancellation fee will apply. Please don't hang up on me or yell at me when trying to discuss. Unfortunately, as running a business, sometimes we have to deal with situations that were not expected having to do with vehicles and mechanical breakdowns. Sometimes during those times, time gets away from us as we're trying to scramble to get vehicles and equipment to the right to repair shops. I get there are delays but if you don't let people know, don't be surprised if they cancel. read more

I will not do business with the Grout Medic again. Pros - Gary and his crew are able to lay tile and do a decent job. - The price was reasonable for the amount of work that was done. Cons - The price on the proposal changed without my knowledge or consent. I was told at the end of the job "I will send you an invoice, and the price has changed. I don't know how much yet." Who does that? I never signed a change order or agreed to pay any extra. The communication was horrible. Technically, since no change order was signed I should have only paid the proposed amount. The up charge was $140 so it was easier to just pay it and move on with my life. Otherwise I would have fought it. - The proposal says the prices are subject to change. Watch out for this because they may use that as a blank check to charge you more without your knowledge or consent. They will tell you about the price change once the job is completed which is a terrible business practice. - Gary ONLY knows tile. Don't trust him with anything else, especially plumbing. I hired him because the upstairs toilet was leaking and the tile needed to be redone. I told him the toilet flange was too low and it would need a spacer to raise it up for the toilet install. What does he do? He lays the tile right next to the flange so a spacer cannot be installed without cutting the tile around the flange. When asked about it he said "we fixed it how we found it." That's the problem. How you found it was why the toilet leaked in the first place. He has no outside the box thinking or problem solving skills and didn't think to carve the tile away from the flange. It's not even outside the box thinking. I literally told him that was the main problem and cause of the initial toilet leak. He said he could carve the tile away if it turned out to be an issue. His other employee also said the plumber could easily carve off whatever tile they needed to in order to install the toilet. Yes the plumber will cut the tile for an additional fee of $175. You guys are supposed to be the tile experts. You should know not to have tile next to or overhanging a toilet flange. The Grout Medics were initially going to reinstall the toilet for me and were going to use two wax rings, which is completely wrong. Good thing I am going to hire a plumber to install the toilet correctly, otherwise I would just get another leak again down the road and be in the same position. - They will make it right for you, for a fee. The job was not done to my satisfaction. I was told they could come back and cut the tile around the flange but it would cost a minimum of $129. They could have addressed this issue while they were still on the job site but I was assured the plumber would cut the tile around the flange for me. It was just laziness, lack of knowledge, poor customer service, and not making sure the job was done in a way that would solve the root issue. In conclusion Gary and his crew can lay tile but don't expect them to know how to do anything else. They may raise the price on you without your knowledge or consent. They may install your toilet incorrectly which will lead to more leaks. They may want to charge you even more if the job isn't done to your satisfaction. I will never recommend the Grout Medic to anyone and will never do business with them again. read more

Gary came out to give us a quote - he showed us with a spray bottle what it would look like. He never gave us any doubt that that it was not what we would get at the end of the job. After the job was complete and not what was expected, the person cleaning said Gary would call to discuss options since it didn't look good. We never got a call from Gary after 4 days, only the bill with some disclaimer that it was our issue which he never discussed in the quote process. I really wanted to like this company, but they won't be used again or recommended. read more

I ordered service with Grout Medic for my floor and count top cleaning. Gary is respective and expert. He took time to explain and clear up all our questions. price is good and cleaning is good, tech worked hard and did good job. we will certainly come back and refer others. read more

After having renters in my property the bathrooms needed a serious facelift. Gary and his team of pros came over and brought the bathrooms back to life! They were quick, responsive and had great communication, highly recommended. read more

Amazing! The Grout Medic of Mesa was professional, punctual, and did an incredible job. Our grout was VERY OLD and I can't believe how clean it was after a visit from the Grout Medic! I was very impressed and have recommended the Grout Medic of Mesa to my friends. I will use this company next time my grout needs to be revived! read more

Gary and his team did an amazing job cleaning, repairing and sealing the grout in our master bath shower. It looks brand new and we're thrilled with the results! And great prices! Will use you guys when we move into our new home. We highly recommend the Grout Medic of Mesa! Thanks guys! read more

Great job guys. Polite, efficient and punctual. Will use you again and tell friends and neighbors.

My husband and I hired The Grout Medic to clean and repair the grout in our tile floor that runs through the entire house. We have recently done some upgrading to our home so we wanted the floor looking good. They came on Thursday to clean and repair. That evening when I was at my new, stainless steel farmhouse sink I noticed there was grout in the bottom of the sink. The next day they came back to wash the haze off the floor. When I arrived home from work I saw that now the sink had dark stains on the top and bottom that would not clean off and I could smell the cleaner they had used coming from the sink. We called the owner Gary and he said he would come out and look at it. He took no responsibility for the stains, even though I told him that I cleaned the dishes that morning and there were no stains on the sink. He assured us that his technician would never put the chemicals they clean with in the sink or even bring them into the house. My husband said that's strange because he found the bottle of cleaner on top of our washer in the house. I am deeply disappointed in this company and would never recommend them to anyone. read more