I went in to Music and Arts to purchase some music. I was dubious at first considering the…read morereputation this company has for rotten customer service. I have not had the experience of purchasing instruments with this M&A company but my in-store experience could not have been better. A gentleman named Rick helped me find vocal music that I was searching for and never made me feel rushed or pressured. He was extremely knowledgeable and friendly. Class act. When I went to check out, another young man, (I think his name was John) checked me out quickly and was very friendly. The team there was professional and the store was beautifully laid out and clean. I found myself wanting to buy more stuff just because the store looked so nice and the staff was so easy to work with. I will go back to purchase more vocal selections as well as "stuff" for my music students.

LONG, True Story: I…read morehave been paying monthly for my son's trumpet from Music Center, now apparently bought out by the Music & Arts. So earlier in the month I received in invoice from the new company stating I was 3 months behind (pause... breathe... incorrect) so I called and spoke with a nice woman initially who said that account info was being transferred so it may take a few more weeks for my payments to appear on their records. I said ok I will call next week to make a payment. It was a pleasant conversation, hung up, felt ok. I call yesterday to see if everything transferred over and to make my payment, another rep stated that I had made a payment on 05/02/18 $35 charge and $96 on 05/16/18. (PAUSE) I didn't make either payment. So I explained that I haven't made ANY payments to the new company so how did they receive a payment? Who authorized said payment(s)? Riddle me this Batman. Now we have a problem. I am not on a direct draft, I pay with my debit card monthly that is not kept on file... or so I thought. The rep was extremely unhelpful so I asked for a manager, who surprisingly was unavailable at the moment and would return my phone call in 24-48 hours. Immediately hung up the phone and called the local store. Spoke with the sweetest gentleman who mentioned he had worked with Music Center for 38 years prior to the acquisition. I explained what happened and he was apologetic but said he was unable to assist because he TOO had to call the same UNHELPFUL and UNPROFESSIONAL customer service department. I informed him this is why people do not deal with big companies and prefer small, local businesses. He also mentioned that Quite a few people have been calling and he would pass teh information on. Fast forward this morning, hubs texts me and asks if I used the cc for a payment.... Nope... But now I wonder, was it for Music & Arts? Yes. Impossible lol How did they get that credit card number? Never used it to make payments. So, he calls.... Again, no direct response except the one possibility, "Someone must have purchased an instrument?". And yes, the Manager was again unavailable. She tells him to dispute it with the bank lol (Superior customer service). At no point did she ask his name, phone number, account associated. So, he hangs up and calls the bank and puts in a claim. Big corporations buy smaller ones in these silent acquisitions and decide take advantage of their local clients.

Phenomenal customer service!! I spoke with Billy and he helped me identify the exact mallets I…read moreneeded to create smooth sound baths without the scratchy sounds created by other mallets. He shipped them out the next morning. I am sooo grateful and excited that Skinny Beats wasn't damaged by the Hurricane a number years ago. gorgeous music shop!!

When I tried to speak with the shop guy (proprietor?) about a kora (West African stringed…read moreinstrument), he was immediately rude, impatient, arrogant, insulting. In addition, he responded the same way to my wife when she tried to ask him legitimate questions about the instrument. Both my wife and I have played kora for decades and I was genuinely interested in purchasing this instrument for her. The shop guy was only concerned that we may break strings on the instrument or tune it up to the pitch at which it was designed to be played. We were deeply insulted by the treatment we received and just left the shop, disgusted. To whomever has the kora there on consignment, my condolences--this guy drives away potential buyers.

Some of these negative comments have to be some hard people that you have to deal with…read more I've bought so much stuff from here at the tunnel rd. specifically and always had awesome experience with all the staff. Some people come to these stores and they expect Chick-fil-A type of customer service. Grow a pair and learn that this is the music industry not the fast food.

I had an amazing experience with Quinn. I was looking for a beginner guitar for my daughter and he…read morewas fantastic. Well informed and did not try to upsell me, just told me what he felt was the best fit for her. I will definitely consider him my goto guy going forward. I wanted to by local, I know they're a chain, so I could walk in and talk to someone. Thanks Quinn.

I used nick to record last minute voice work, he was very helpful squeezing me in, he helped me…read morealong the way giving me good advice and helping me carve a very professional sound from a very raw take. His pricing was great, and he has a true talent for things audio.

Nick moved his studio from FL to NC & his new studio equipment & lessons are even better! In a…read moresuper cool area near the amazing town of Brevard & 5 min from Pisgah National Forest & Waterfalls he now also offers a bed & breakfast deal for recording & half off 1st lesson for new students. How s new studio is even better than his old one & still humble kind & cool:)

I bought my dulcimer 5/28/11, now in my late 80s I enjoy my quiet time playing my dulcimer…read more I just want to Thank you this fine instrument. I play other instruments including the guitar., and dobro slide guitar .7 months ago I lost the use of 2 fingers on my left hand the ring finger and pinky and was unable to play my guitar. Playing my dulcimer my fingers started to come alive and I was able play magor chords on my guitar. The dulcimer was good therapy. Now I am enjoying jamming with my friends and introducing people to the dulcimer. Richard Carpenter

If you play a dulcimer, or even if you don't, this is a stop that's well worth it. These are…read morehandmade instruments, Hammered Dulcimers, Lap Dulcimers, Psalteries, and Harps. Step inside to the sounds of Christmas and the music of the Romantic music era (ca. 1800-1910). Ok, let's say you can't afford to buy one of these wonderful instruments, they have CDs of songs played on Hammered Dulcimers, Lap Dulcimers, and Psalteries which will take you away to a different era.

This cool shop in the Grove Arcade is making some cool tunes and some cool instruments. This guy…read morehas invented his own musical instrument. It's like a guitar, or a dulcimer, that's made compact and out of wood with steel strings. It sounds like it's tuned so that it's fairly easy to play. When we went by checking out his store, the dude cranks up his Woodrow and puts on a little concert. It's hard to miss while walking through the central corridor of the Grove Arcade. The shop is well lit, and the products are displayed thoughtfully. I could tell that each of these instruments are handmade, as he had a sort of workshop going to work on these instruments.

These are great instruments easy to play for all ages!! Everybody is intrigued when they see my…read moreWOODROW.

Always a joy to stop here!!!! Wonderful instruments everywhere and a very knowledgeable team!read more

I had been in here once before on vacay and loved it, but was just tire-kicking at the time. They…read morewere awful nice regardless. This last visit, David showed me a previously loved Deering Sierra tenor banjo they had in on consignment. It was awesome, and I walked out with yet another instrument under my arm for what I thought to be a very fair price. I agree with the other review here; could you find a beginner uke (or nice guitar for that matter) at a slightly lower price at a big box music store? Perhaps. Will you be getting the personal customer service from knowledgeable employees while supporting a wonderful small business in Black Mountain? I think not. Stop by and take a look. It's a great little store and I didn't feel pressured in the slightest. Great experience overall.

I am worry free when Steve is servicing my guitars. His work is the best and guaranteedread more

Steve is great. His setups are second to none. He's super knowledgeable and easy to talk to about…read morewhat's going on with your instrument. Can't recommend him enough. He does fantastic work.

Customer service got me in the next hour best guys ever subwoofer was tuned perfect and hit hardread more

Holy smokes. What a shop. Found these guys after having a bad experience somewhere else installing…read morethe head unit and I'm so glad we did . we had Gosnell install the rest of the system and I'm blown away. Some of the best customer Service I have ever received anywhere. The prices were great and the quality of work on the instal was as good as it gets . We had it installed in my wife's jeep and they took the time to tear the dash apart and mount the amp behind the head-unit so it wouldn't be damaged if we get water in the jeep. He even let me take the box prior to paying so I could rip off the carpet and rubber coat it to match how the floors will be. Seriously couldn't of asked for a better experience. It sounds insane for just one 12" sub. They even mounted a sub control knob in the console. The shops I have used in the past just Velcro it to the dash or something. Super pleased with this install. I will be taking them my truck to do soon. If you are looking for stereo or music equipment this is the place to shop!