I'm not sure if it's generational issue or not but it's definitely a gym issue. The amount of…read morepeople recording the gym is excessive and overwhelming. It is posted to "not record" but apparently people don't care. True story I was doing curls in the mirror and two bros came up next to me, one on each side. They started to tape one another as well as myself because I was sandwiched between them. After one bro was done with his set he requested to view the video from the other bro. " dude you didn't get my traps at the peak, you gotta get them at the peak". This kind of behavior is invasive to anyone who doesn't want to be video taped. The equipment is top notch. Best around in my opinion, but it's so squished together that smashing your knees and elbows into equipment is a common theme. More importantly the bathroom doors have been broken in the men's for for years. Come on guys, it's an easy fix. The staff is super friendly and the place is clean. Lastly, the snow removal is a joke. Shovel a path into the gym from the side lot, it only takes a few minutes.

Buyer beware: I purchased what we thought was a family plan, at least that is how it was…read moreadvertised. However, what we learned is there were no benefits to adding family members to the current membership. The price is the same, each family member pays the same price for gym maintenance, so no break there. Each family member is bound by their own separate contract, so no transferring benefits among family members. Lastly, if one of the family members needs to cancel their contract, you have to buy out the remaining contract and it can not be transferred to another family member without a fee. Ultimately, do not get fooled, there is NO benefit to adding a family member. Norton Mgr. Tyler is not helpful or customer oriented. BTW - we pay an annual fee for maintenance and on any given day there are at least 5-6 machines out of service.

New to the area and decided to get a workout in. I came from work so I needed to purchase a locker…read morelock from the front desk. Unfortunately the lock I purchased was broken. So I waited about 20 minutes for the front desk attendant to come back so I could get a refund. When he came back he told me he didn't know how to refund my purchase. It was a $6 cash transaction. I suggested voiding the purchase because it was damaged. It took a little bit to figure out but it was refunded. Today I came in for my workout. I asked to use the hydro massage bed And the same employee said okay. But then he told me they're all out of service. I asked him what the issue was and he told me they're old and never work. However, I used it two days ago with no issue. I'm guessing he didn't want to wipe it down since they were closing at 7pm and it was 6:20. I don't give negative reviews often. But this crew might need some constructive criticism.

The Norton location just had some new equipment out in…read more The gym seems very cramped and machines in open areas: But my biggest issue is the free weights area. It was already very small area but not it was reduced to be an even smaller area. I use free weights a lot and it is always over crowded and now less benches are able to occupy the space . So wait time has doubled especially during peak hours. I really wished the new updates included enhancing the free weights as opposed to making it worse.

For some reason, once ownership switched, a lot of what made this place special went with it. The…read moreemployees claim that there is no one to escalate issues to which makes no sense. There are a two great employees, but I tried to cancel my membership, but because I contacted them 28 days instead of 30, they charged me for an additional month($99) and refused to reimburse me, citing some ridiculous policy that boils down to the fact that they don't care about you, or making it right, or even attempting to protect their brand. they just want your money. It is a shame because I've given them many referrals. Never again! Do not join this gym.

I got a voucher through homerun.com for a one month membership to this place - and I was hooked! It…read morewas like having your own personal trainer - trapped in a USB! Each workout was planned out, you are guided through strength training (though some of the exercises I found to be a bit awkward) and cardio - and usually done within 45 minutes! I would definitely recommend it!

Amazing staff. Place is clean and always in good condition. If there is problem it is addressed…read moreimmediately. If a piece of equipment is down it is not for weeks of a time. The annual fee actually goes to replacing or upgrading the equipment.

I have been a member for several years and this location still feels like it's brand new! Equipment…read moreis constantly maintained and cleaned (locker rooms too). Their Personal Trainer, Abigail, is extremely knowledgeable about all aspects of training and will periodically check with me to see if I have any questions or concerns! Also, seeing Amy first thing in the morning with a warm greeting, starts my day. This Planet Fitness is definitely the best!!

I love higher ground! It's such a good workout and the instructors are great. Kelly's class is…read moreawesome, she always switches it up and makes it super challenging. I highly reccomend!

From the owner: At Higher Ground Fitness, we exist to better the lives of every client who walks through our door…read more We specialize in small group training classes on the revolutionary Megaformer machine that delivers a high intensity yet low-impact workout, customizable for every member regardless of fitness level. We promote community, inclusiveness, and believe in an unapologetic rebellious spirit. Challenge your status quo and escape to Higher Ground.

It does not get better than Keidy as far as CrossFit coaching goes. She is unbelievably motivating,…read morefriendly and a genuinely *amazing* human being. She coached me for almost a year and a half before opening her own box (gym) up in Mansfield and I finally made the drive up to work out with her again. (Absolutely worth the drive and more) Not only are she and her partner Chris incredible athletes and coaches, their facility is beautiful: clean, modern and bright. If you're looking to get in better shape, check out CrossFit First Down, you won't be sorry!

Everyone is super welcoming! The programming is also great. I highly recommend this gym if you're…read morelooking to make some great friends as well as in shape!

Unfriendly staff will sit around the front desk, not acknowledge your existence either entering the…read moregym or leaving, very high school feeling vibe. They do not enforce wiping down the machines. I've seen people walk out of the restroom w/o washing hands and use the equipment. One water fountain working in entire gym. Equipment has been down for months w/o fixing or replacing. Don't waste your hard earned money in a place like this. This place has gone down hill fast.

Cancelled my membership in person 4 months ago and was told it was taken care of through the app…read more It wasn't--they continued charging me, and I had to dispute the charges through my credit card. When I went back, I was told I had to pay the balance just to cancel again or they would keep charging me and send it to collections, and it would impact my credit. They then blamed me for believing their staff 4 months ago when they said it was canceled.  From what I've seen on the Better Business Bureau, this appears to be a known issue with Fit Factory. Really frustrating experience and poor handling overall. If you join, don't rely on the app they direct you to--have them process the cancellation manually and get a printed or emailed confirmation before you leave. Also check your statements afterward to make sure you're not still being billed.

Was going to start using this gym. Got a bad vibe just from the parking lot. People keep parking…read morein the front(not in parking spaces). Are they really that out of shape they cant walk another 15ft or does the managment just not care about the other having to navigate around the ignorance. Either way Im out.

The pool classes are great. Patty keeps us all motivated and excited to show up and participate…read more All ages and fitness levels benefit from these classes. You can't find anything else like it in the area so coming here is a must.

This was a great experience for the children that attended. The coaches were motivating and fun…read more The consistently pushed the kids to challenge themselves. The staff were friendly, thorough and welcoming. We plan to return for April vacation

From the owner: USA Ninja Challenge is a year-round obstacle course training program that combines basic skill sets…read morefrom gymnastics, climbing, cross-training, and track & field. The sport of Ninja is quickly becoming the most fun and creative way to meet the physical needs of today’s kids! USA Ninja Challenge is open to boys and girls ages 2.5 to 17. Now more than ever, it’s important to get creative with how we approach fitness with our kids. At USA Ninja Challenge, we’ve created a fun, challenging environment that boosts confidence and keeps kids moving at a level where they’re comfortable. Our unique program focuses on proper muscle and joint conditioning and building strength and coordination. Our class program has 6 levels to master with a wide variety of progressions, drills, and challenges. Ninjas who demonstrate their mastery of skills advance to the next level of training. Each Ninja progresses according to their own abilities. The purpose of the program is to build children’s self-esteem, confidence, and sense of accomplishment, one obstacle at a time. The program offers a progressive achievement system for skill sets utilizing obstacles such as slack lines, rope walls, climbing ropes, traverse obstacles, swinging rings, box jumping, and the iconic warped wall.

I have used personal trainers in the past and none have kept me as motivated as this gym. My goal…read moreis to lose weight and reduce stress, and I'm happy to say that I am getting results in both areas.

If you're looking for a great Personal Trainer, this is the place to go! All the trainers are…read morehighly skilled and this is the cleanest workout place I've seen in a long time. It is so nice to get a workout where there isn't a line of people waiting for machines. I highly recommend One2One!