I love my girl Kerri. She always makes time for me with my difficult schedule and does an…read moreunbelievable job and if she is on vacation or out for a period of time all the other girls are pretty awesome that have done my hair to help Kerri out.. Alana, Liv and Maria rock too, the 3 of them have all worked their magic. i have never had Lindsay or Kelly but i watch them always mixing their magic and doing amazing things also.

MY HAIR IS DESTROYED and I was intentionally charged in full for the complimentary service to…read moreremedy it. Maria, the owner, blatantly lied and took advantage of me and the salons "color specialists" completely destroyed my hair. After receiving my haircolor service I was extremely disappointed with the result & reached out to my hair stylist, Olivia, to voice my concerns and she said it was an easy fix, but it wasn't as her attempt made matters worse. Maria said she just wanted me to be happy and offered a consultation with a senior stylist, Alexa, in addition to providing a complimentary at-home hair care product to help with the damage. I initially requested a refund, but Maria stated that due to the time that had elapsed a refund wasn't optional. To be clear, this timeline was created by the salon as I reached out immediately and my boyfriend's mother had to reach back out to Maria about 5 days after leaving a detailed message with no call back. I went to the consultation with Alexa. After 15 min. Alexa was ready and we discussed and agreed on a plan for a complimentary partial lowlight to add dimension back into my hair. She stated I would need to pay for the highlight portion on my roots because too much time had passed. I scheduled the complimentary lowlight and held off on the root highlight touch up, to allow my damaged hair to grow out. At no point had anyone taken responsibility or apologized. Before I left I mentioned that the owner was going to leave a product for me to help with the damage, so the senior stylist showed me a specific product and explained how beneficial it would be for my hair. She said she'd be right back, then came back with 2 trial size mousse products, that were most likely freebies with their order, and were completely different from what she had recommended. She said she didn't have any of that product in the back to give to me, but I could purchase it if I wanted to. The stylist I was scheduled to see for the complimentary lowlight was pregnant and ended up having her baby. Without my consent or knowledge, I was scheduled to see Olivia, the hair stylist who caused the damage to my hair. I was made aware of this when I called to confirm my date and time and this is when they stated the date/time with Olivia. I expressed my concerns and stated I wasn't comfortable seeing Oliva, so they placed me with a different stylist. After many months had passed (approx 4 months) the appointment finally took place, there was zero sense of urgency on the salon's end to rectify the situation. At my color correction appointment, and before the stylist began, I confirmed if what she was doing on my hair that day was included in the complimentary service that was discussed, to which she replied back with, "yeah yeah". At check out I was charged the full amount for the service plus the product I was buying, so a total of $145. When I questioned the charge and asked for the breakdown the person checking me out yelled over to the stylist who did my hair asking what she did on me, to which she stated, "a partial lowlight". I reminded the person who was checking me out that the service was complementary, then she stated that the amount would be taken off the cost of the product I purchased, the $15 shampoo bringing the charge down to $130. I was so mortified I just paid and left. My hair was left looking the same and was now even more compromised from the incompetent & amateurish "Color Specialists". The shady behavior by the owner is beyond disgusting, unprofessional and completely childish. I am now being seen at a salon with extremely experienced stylists, who were all mortified over my experience and the extensive damage to my hair. Hard lesson learned, but I'm at least in the best hands now and on my hair repair journey.

We just moved to town and I was really nervous about finding a new hairstylist. I was looking to…read morecover my sun damaged, swimming pool hair and the new grays around my face. Marissa, and the owner, Michelle, suggested this warm shade of brown to complement my skin tone and I could not be happier! It came out so pretty I did not even want highlights. She listened and gave me plenty of time during the consultation to talk through different ideas. I also got new side part, wispy bangs I have wanted to get for two years and they came out beautiful as well. I am definitely a new customer of Marissa's and would highly recommend her and this salon! Thank you again!!

I would not recommend this salon. I've gone there a couple of times and the last time I went the…read moreperson that did my hair, did way too many highlights and they ended up turning orange. I asked her to only put a couple of highlights around my face, but the way she did the highlights was sort of a blanket across my whole head. And they were very warm/Orange. I complained in the moment and the owner stepped in and helped the hairstylist apply a toner to calm it down. My hair is still very warm and over highlighted. I made a follow up appointment with the owner, but she canceled it on me and said she only had time for existing clients. Do not go to the salon.

Bad experience. I asked for cherry cola on my black hair and ended up with an ashy red that washed…read moreout in 2 washes. I was told by the receptionist I could come in for a free re-glaze and after driving 40 minutes back to the salon a few weeks later I was told it was going to be a full charge for the fix and without prior warning, she told me theres only a 1 week grace period for fixes. The dye should last more than 2 washes and I paid over $300 for it, just to be told a fix would be more money. Also the hair stylist admitted the color turned out more red than I originally asked for. Not to mention not speaking a word to me the entire 3 hour appointment. I will not be going back.

Shelly & her talented staff at Craft Salon are the most creative & professional hair stylists I've…read moreever experienced. I've had the pleasure of being taken care at Craft since 2019 and I give this salon my highest recommendation. Shelly has kept my blonde highlights looking fabulous. She spends time answering all of my hair care questions and I never feel like I'm being marketed to or oversold.

The ower cut my hair. It was much shorter than the picture I showed her. It was uneven in the…read moreback. Would not go again.

Made an appointment here based on reviews, and did not disappoint. Had way overgrown hair, and…read moreCarrie gave me highlights and a cut, and did my eyebrows. No complaints on anything, and I'm suuuuper picky. The highlights were not as light as I had originally wanted, but they came out beautiful anyway. Carrie has a very soft hand, no pulling or snagging, and is just very gentle and thorough. Will be returning.

I am new to the valley, and I cannot believe that I found someone to cut by and color my hair…read more Cheryl is an artist. She pays a great deal of attention to what you want and offers input. I'm picky, and I really am pleased with her work. A few extra pluses- She takes time with you, and she is a pleasure to talk with. My only hesitation is selfish. I don't want to struggle to get an appt with her.

Cheryl is the owner and an expert stylist. She has a vision, the skills and experience to back it…read moreup, and the end product each and every time is spot on. I love what Cheryl does with my hair. Highly recommend this local, hair salon in Florence, MA.

Been going there for years now mostly for hair but have done lashes in the past. Tina is the best…read moremy hair always looks great and easy to take care of

I've been looking for a new salon and was hoping to find a keeper, unfortunately this place is…read moredefinitely not that. First of all, I own that I made a mistake. This is a mistake that I have never made before; I missed my appointment. The second I realized, I called and apologized profusely and explained what happened. It was completely unintentional and I felt terribly. it was the end of an absolutely crazy week and my brain was scrambled. The woman I spoke to was nice about it and rescheduled me. What she failed to tell me is that they were going to charge my card for $165. The next week when I saw the charge on my account, I called them and left a message. Three days later, I called again and left another message. Three days later, again. I wanted to make sure that charge was for my upcoming appointment, since no one had expressed to me that I was going to be charged a cancellation fee. Mind you, I would understand 50 or even $75 but to charge the full amount of the appointment is extreme to me I felt really bad that I messed up, but it's unacceptable to just charge your card when you could easily enough notify the person that you were going to do so. They didn't get back to me for two weeks. When she did finally get back to me, she said that this was the cancellation policy and insisted that I had that information before hand. I explained that I was not going to be able to afford another appointment due to this charge. She said this was coming from the owner and that was that. Look, I know I wasted the time of the stylist, and I feel really bad for that. But this is the first time in my life this happened and it was not intentional. Their lack of communication and lack of compassion is why I won't be ever patronizing this business. They could've had long-term business from me had they done a good job, but instead, they chose to take my cancellation fee and run. Not so smart if you ask me.

Went to this salon for the first time to treat myself to a salon cut and color as I had been…read moreDIY'ing it for over a year. Did not know what to expect, just knew I wanted my hair colored and cut and shaped into a short bob. The stylist was running about 15 minutes late when I got there on time, but did not realize she had another client that was taking a substantial amount of time to bleach out some old color and then to apply new color. Needless to say, a color and cut took over 3 1/2 hours! It would have been appreciated if there was an "I'm sorry for running behind", but there was no acknowledgement of how late she was running. Very disappointed in the cut which was not tapered nor short enough. The color was ok, nothing that can't be fixed somewhere else. I'll probably find a salon now, rather than waiting when another color is needed to get the hair cut I wish I had received. I had a feeling when I walked in and wasn't greeted that I wouldn't be happy. Wish I listened to that feeling!

After years of trial and error with different stylists, I believe I've finally found the one I want…read moreto see regularly. Awilda was accommodating, understanding, and very informative. She is beyond talented. I'll be going back for a trim and excellent conversation. The reviews are what caught my attention, so I hope mine does the same for someone else searching for the right person to assist in the change they crave. You won't regret it ‍

I got a lovely haircut from Salon 0 last Friday! Would highly recommend, and prices are reasonableread more

Laura gave me some great advice about my color, and I ended up getting a Shades EQ gloss instead of…read morean all-over color like I planned. It looks beautiful. 20% student discount too. Thanks so much!